How to Contact Hyatt Customer Service

Email, in-app messaging or even a good old-fashioned phone call can put you in touch with Hyatt customer service.
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Written by Ramsey Qubein

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World of Hyatt members know how to benefit from the loyalty program, especially if they have World of Hyatt elite status.

But, if you need to reach Hyatt hotel customer service, what's the easiest way? There are numerous ways that you can contact World of Hyatt customer service to help with your account, make a travel booking or request other assistance.

Depending on the nature of your request, there are multiple ways to reach out to the brand. These are all of the ways to reach Hyatt Hotels customer service.

Contacting the hotel directly

It is easiest to contact the hotel directly for many requests, such as reviewing a past invoice, checking on missing points or searching for a lost item. You can call the hotel's phone number, which is available on its website, or contact them by email (if one is listed online).

Reaching out to the source of information rather than calling a Hyatt customer service phone number will be the fastest way to solve the issue.

Often, a customer service department may put you on hold while they contact the hotel directly (or connect you to the hotel). Leave out the middleman and contact the hotel independently for the fastest service.

Calling the Hyatt customer service number


If you still need to contact the Hyatt customer service number about a reservation, keep in mind that there are different numbers depending on the country you are calling from.

In the United States, the toll-free number is 800-233-1234. With this option, you'll want to pay attention to the Hyatt customer service hours to be sure someone is available to answer the phone.

World of Hyatt

If your query is about the World of Hyatt rewards program, there is a different number for these types of account issues. Each country has its own toll-free number and email contact online. In the United States, the toll-free number is 888-344-9288. Luckily, if you're inquiring about missing points, there is an online form that expedites the process, which we will cover.


If you're trying to organize a large event or need to speak with the sales team in different regions to plan a meeting or a wedding, there is yet another series of phone numbers and emails to contact, depending on the country.

Can you chat with World of Hyatt?

Yes! It's easy through the World of Hyatt app, which offers messaging service options where you can make special requests about a future stay or request account services.

You can also chat with some hotels directly within the app. Other options include connecting directly with Hyatt's social media team through the app by way of X, formerly known as Twitter, or Facebook.

This is an easy way to connect with the brand when traveling or if picking up the phone isn't convenient. You're able to chat, much like direct messaging a friend.

How to get a copy of your Hyatt bill

If you need a past invoice, it can be done through a dedicated online form. Enter the requested details online; you'll need the dates of travel and the credit card used during the stay. With many people doing online checkout, this can be a helpful way to get a copy of your invoice.

World of Hyatt Globalist members will want to review their invoice since elite status benefits members include special perks such as waived parking, breakfast, and resort fees on award stays. In fact, no World of Hyatt members get charged resort fees when staying on an award. You'll want to make sure these charges are removed from your invoice.

Request missing World of Hyatt credit

Earning points is one of the best benefits of a loyalty program, especially the bonus you might receive when having elite status or using World of Hyatt Credit Card, which can offer as many as 9x points on Hyatt stays. If your points don't process properly, you can contact World of Hyatt customer service online.

Fill out a "past stay request" to locate points that may not have been correctly posted. Be sure to allow two to three weeks following a stay before making a request, as it can take time for them to post.

How to make a compliment or complaint to Hyatt

If you want to share feedback on a recent Hyatt stay, there is an online form that requests particular stay details. Then you can share a compliment or complaint so the brand can get back to you. Another option is to use the World of Hyatt app's messaging function.

How to complete a best rate guarantee claim

World of Hyatt has a best rate guarantee (similar to other brands like Marriott), assuring you will find the lowest rate when booking directly through a Hyatt channel. You'll need to complete the online claim form within 24 hours of making the original reservation. If it is accepted, you will receive either 5,000 World of Hyatt bonus points or a 20% discount on the cost of the stay.

Even faster customer service with the World of Hyatt elite status

If you've earned elite status with World of Hyatt, there is an even quicker path to customer service since these members have dedicated phone numbers. Access to a private support line is one of the benefits of elite status membership with Hyatt.

For those that want a fast path to elite status, the World of Hyatt Credit Card comes with Discoverist status. This means that you earn bonus points for a stay (even more when paying for the stay with this card) and faster customer service assistance.

Another option (ideal for American Airlines elite status members) is linking your Hyatt and American accounts for potential status upgrades and bonus points.

If you need to contact World of Hyatt

Your options are plentiful, which means no matter what your preference, you can get in touch with Hyatt customer service.

From picking up the phone, texting through an app, reaching out on social media, or sending an email, World of Hyatt and Hyatt Place customer service (among all other brands) are accessible with just a few touches of a button.

(Top photo courtesy of Hyatt)

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024:

Hyatt Cards from our Partners
World Of Hyatt Credit Card

on Chase's website

World of Hyatt Credit Card
NerdWallet Rating
Rewards rate


Earn up to 9 points total for Hyatt stays – 4 Bonus Points per $1 spent on qualified purchases at Hyatt hotels & up to 5 Base Points per $1 from Hyatt as a World of Hyatt member. Earn 2 Bonus Points per $1 spent at restaurants, on airlines tickets purchased directly from the airlines, on local transit and commuting and on fitness club and gym memberships.


Intro offer


Earn 30,000 Bonus Points after you spend $3,000 on purchases in your first 3 months from account opening. Plus, up to 30,000 More Bonus Points by earning 2 Bonus Points total per $1 spent in the first 6 months from account opening on purchases that normally earn 1 Bonus Point, on up to $15,000 spent.

Chase World of Hyatt Business Credit Card

on Chase's website

World of Hyatt Business Credit Card
NerdWallet Rating
Rewards rate


Up to 9 points total per $1 spent at Hyatt - 4 Bonus Points per $1 on qualified purchases at Hyatt hotels & up to 5 Base Points per $1 from Hyatt as a World of Hyatt member. Earn 2 Bonus Points per $1 spent in your top three spend categories each quarter through 12/31/24, then your top two categories each quarter. Earn 2 Bonus Points per $1 spent on fitness club and gym memberships and 1 Bonus Point per $1 spent on all other purchases.


Intro offer


60,000 Bonus Points after you spend $5,000 on purchases in your first 3 months from account opening.

See more hyatt cards
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