How to Get Into a United Polaris Lounge Before Your Flight
There are a few ways to get Polaris lounge access even if you didn't originally book a Polaris fare.
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If you fly United Airlines, you’re probably at least somewhat familiar with its comfortable and spacious Polaris class: lie-flat seats, elevated dining options, bedding and plenty of comfortable amenities. But depending on where you’re traveling, you may also have access to one of United’s Polaris lounges, a distinct upgrade on the typical United Club lounge.
But how can you get in before your flight? In short: Fly Polaris business class.
Fortunately, there are a few other ways to enjoy all the Polaris amenities, even if you didn’t book a Polaris fare from the get-go.
What is United Polaris?
Polaris is what United calls its premium travel product, which extends beyond travel class to encompass the entire travel experience: a personal on-board suite, sleep-centric amenities, upscale dining options and of course — United’s Polaris lounge access.
But while there are more than 45 United Clubs (plus participating Star Alliance lounges), there are far fewer Polaris lounges. In fact, there are only six located across the U.S.:
Chicago-O’Hare.
Houston Intercontinental.
Los Angeles.
New York-Newark.
San Francisco.
Washington-Dulles.
What makes Polaris lounges different from United’s normal lounges? For starters, they're exclusively for passengers traveling in Polaris business class on United (or business or first class on a Star Alliance flight) for a long-haul international flight.
These lounges offer dining through a hot and cold buffet, as well as drinks like wine, spirits, craft beer and cocktails. Some lounges even have a restaurant on site. If it’s calm and rest you’re after, there are also showers and quiet suites with daybeds.
» Learn more: Things to know about United Airlines lounge access
4 ways to gain United Polaris lounge access
While any United passenger with a valid same-day boarding pass can buy a one-time pass for United Club lounges (or a United Club membership), not just anyone can get into the coveted Polaris lounge. There are no United Polaris lounge day passes.
So then, who can access a United Polaris lounge? Let's look closer.
1. Fly United Polaris class
Passengers traveling in United Polaris business class on long-haul international flights are allowed complimentary lounge access before departure, during connections and upon arrival.
» Learn more: The best first class airline in the U.S.
2. Fly long-haul international premium class on a Star Alliance member airline
Passengers flying internationally in business or first class on a Star Alliance partner airline can get into United Polaris lounges, too, but only at the departure airport of their international flight.
If you’re looking to upgrade to business or first class on a Star Alliance flight using a Star Alliance Upgrade Award, not all flights are eligible. The flight must be on a participating airline, and even then, some routes on participating airlines are excluded. Check to make sure before you book if you’re hoping to upgrade.
» Learn more: Your guide to the Star Alliance
3. Upgrade to Polaris business class using miles
If you didn’t book a United Polaris or Star Alliance business or first class ticket, you may still be able to upgrade to Polaris class using MileagePlus miles or PlusPoints (more on these upgrades below).
The easiest way is to request an upgrade during booking. On the United website, navigate to Advanced Search and select the “MileagePlus Upgrade Awards” upgrade type under “Upgrades, certificates, and promotion codes.” You’ll then be able to see whether a MileagePlus Upgrade Award is available for the flights you want.
Even if you didn’t request an upgrade during the initial booking, there are still ways to do so.
Simply sign in to your MileagePlus account and pull up an existing reservation to request an upgrade. Or, head to the airport within 24 hours of departure to request an upgrade directly at the check-in counter or gate.
You can also call the reservations line at 1-800-UNITED-1 (1-800-864-8331) to request an upgrade.
Do note, though, that not all tickets are available for an upgrade. For instance, MileagePlus Upgrade Awards aren’t available when flying on award tickets or if you booked a basic economy fare. Money + Miles tickets aren’t upgradable with MileagePlus Upgrade Awards, either. Upgrades are subject to capacity controls.
» Learn more: The current United miles value
$0 intro for the first year, then $150.
$350.
$695.
$0.
• 5 miles per $1 on prepaid hotels booked through United.
• 2 miles per $1 on United purchases.
• 2 miles per $1 at restaurants and hotels (when booked directly with hotel).
• 1 mile per $1 on all other purchases.
• 5 miles per $1 on hotel stays through Renowned Hotels and Resorts.
• 3 miles per $1 on United purchases.
• 2 miles per $1 at restaurants, select streaming services and all other travel.
• 1 mile per $1 on all other purchases.
• 5 miles per $1 on hotel stays through Renowned Hotels and Resorts.
• 4 miles per $1 on United purchases.
• 2 miles per $1 at restaurants and all other travel purchases.
• 1 mile per $1 on all other purchases.
• 2 miles per $1 on United purchases, gas stations and local transit and commuting.
• 1 mile per $1 on all other purchases.
• First checked bag free for you and one companion on your reservation.
• 2 United Club one-time passes each year (does NOT include Polaris Lounge).
• Credit of up to $120 every four years for TSA PreCheck, Global Entry or NEXUS.
• Priority boarding.
• No foreign transaction fees.
• First and second checked bag free for you and one companion on your reservation.
• $200 United purchase credit per year (good on airfare).
• Two 5,000-mile award flight credits per anniversary year.
• Credit of up to $120 every four years for TSA PreCheck, Global Entry or NEXUS.
• Priority boarding.
• No foreign transaction fees.
• First and second checked bag free for you and one companion on your reservation.
• Access to United Club airport lounges (does NOT include Polaris Lounge).
• Credit of up to $120 every four years for TSA PreCheck, Global Entry or NEXUS.
• Priority boarding.
• No foreign transaction fees.
• No foreign transaction fees.
Earn 60,000 bonus miles after you spend $3,000 on purchases in the first 3 months your account is open.
Earn 70,000 bonus miles and 1,000 Premier qualifying points after you spend $4,000 on purchases in the first 3 months your account is open.
Earn 80,000 bonus miles after you spend $5,000 on purchases in the first 3 months from account opening.
Earn 30,000 bonus miles after you spend $1,000 on purchases in the first 3 months your account is open.
4. Upgrade to Polaris business class using PlusPoints
Once you reach Platinum or 1K status, you will receive PlusPoints, which can be used to upgrade your ticket into Polaris business class. The amount of PlusPoints required depends on the cabin you're upgrading to/from and the destination. For example, if you want to upgrade from basic economy to business class, it will cost more PlusPoints than upgrading from Premium Plus to business class.
If you're a 1K member and you use PlusPoints to request an upgrade, and get put on a waitlist, you can use additional PlusPoints to skip the waitlist. This benefit is exclusive to 1K elites.
Naturally, once you've been upgraded to Polaris, you can access the United Polaris lounge.
» Learn more: The guide to United Global Services
United Polaris lounge locations
The six United Polaris lounges are located in large international airports in the U.S. Here are the lounge locations along with photos of the common spaces and each lounge’s opening hours.
1. United Polaris lounge Chicago
United Polaris lounge at Chicago-O’Hare. (Image courtesy of United Airlines)
The Chicago Polaris lounge is located within concourse C (near gate C18) and is open from 6:00 a.m. to 9:00 p.m. daily.
2. United Polaris lounge Houston
United Polaris lounge at Houston-Intercontinental. (Image courtesy of United Airlines)
The lounge is located in terminal E, between the United Club and gate E12. You can visit the lounge between 5:30 a.m. and 9:00 p.m.
3. United Polaris lounge LAX
United Polaris lounge at Los Angeles airport. (Image courtesy of United Airlines)
The Polaris lounge is located in Terminal 7, between gates 73 and 75A. The lounge is open daily from 6:30 a.m. until 10:30 p.m.
» Learn more: The 9 best LAX lounges
4. United Polaris lounge Newark
United Polaris lounge at Newark airport. (Image courtesy of United Airlines)
The lounge is located after security, in Terminal C, between gates C102 and C120. Opening hours are 5:00 a.m. to 10:00 p.m. daily.
5. United Polaris lounge SFO
United Polaris lounge at San Francisco airport. (Image courtesy of United Airlines)
The Polaris lounge is located in the international terminal, across from security for Boarding Area G and is open daily from 7:00 a.m. to 11:00 p.m.
6. United Polaris lounge Dulles
United Polaris lounge at Washington-Dulles. (Image courtesy of United Airlines)
To visit the lounge, you'll need to head to Concourse C by gate C17. The hours are 6:00 a.m. to 10:00 p.m. daily.
Final thoughts on United Polaris Lounges
While you may not be able to purchase a day pass or flash a credit card to get into a United Polaris lounge, there are several ways to gain entrance by flying in Polaris class — even if you didn’t originally book a Polaris fare.
(Top photo courtesy of United Airlines.)
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