NerdWallet Consumer Banking Index – Spring 2014

Review the top banks and credit unions in the U.S. based on the what matters most to the average consumer. Methodology details

Accounts and Features Accessibility Support
Free Checking
High-Yield Savings
Free Online Bill-Pay
ATM
Branch
Mobile
Customer Service
Nassau Educators Federal Credit Union (NEFCU) Yes Yes Yes Yes Yes Yes Yes
Boeing Employees Credit Union Yes Yes Yes Yes Yes Yes Yes
Western Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Washington State Employees Credit Union Yes Yes Yes Yes Yes Yes Yes
Flagstar Bank Yes Yes Yes Yes Yes Yes Yes
Michigan State University Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Redwood Credit Union Yes Yes Yes Yes Yes Yes Yes
Michigan Schools & Government Credit Union Yes Yes Yes Yes Yes Yes Yes
Stanford Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
NuVision Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Grow Financial Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Georgia's Own Credit Union Yes Yes Yes Yes Yes Yes Yes
Affinity Plus Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Charles Schwab Bank Yes Yes Yes Yes Yes Yes Yes
Melrose Credit Union Yes Yes Yes Yes Yes Yes Yes
Municipal Credit Union (NYMCU) Yes Yes Yes Yes Yes Yes Yes
SchoolsFirst Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Alliant Credit Union Yes Yes Yes Yes Yes Yes Yes
BBVA Compass Yes Yes Yes Yes Yes Yes Yes
Ascend Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Chevron Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Randolph-Brooks Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
SAFE Credit Union Yes Yes Yes Yes Yes Yes Yes
Premier America Credit Union Yes Yes Yes Yes Yes Yes Yes
Space Coast Credit Union Yes Yes Yes Yes Yes Yes Yes
Indiana Members Credit Union Yes Yes Yes Yes Yes Yes Yes
GECU Yes Yes Yes Yes Yes Yes Yes
Founders Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
EECU Yes Yes Yes Yes Yes Yes Yes
Northwest Savings Bank Yes Yes Yes Yes Yes Yes Yes
Berkshire Bank Yes Yes Yes Yes Yes Yes Yes
Northwest Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Chartway Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Wright-Patt Credit Union Yes Yes Yes Yes Yes Yes Yes
First Community Credit Union Yes Yes Yes Yes Yes Yes Yes
Cadence Bank Yes Yes Yes Yes Yes Yes Yes
Genisys Credit Union Yes Yes Yes Yes Yes Yes Yes
Ent Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Eastman Credit Union Yes Yes Yes Yes Yes Yes Yes
Robins Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
CommunityAmerica Credit Union Yes Yes Yes Yes Yes Yes Yes
Truliant Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Anheuser-Busch Employees' Credit Union Yes Yes Yes Yes Yes Yes Yes
Bethpage Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Hudson Valley Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Navy Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
APCO Employees Credit Union Yes Yes Yes Yes Yes Yes Yes
Merck Employees Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
America First Credit Union Yes Yes Yes Yes Yes Yes Yes
Trustmark National Bank Yes Yes Yes Yes Yes Yes Yes
Police & Fire Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Mountain America Credit Union Yes Yes Yes Yes Yes Yes Yes
Suncoast Credit Union Yes Yes Yes Yes Yes Yes Yes
Virginia Credit Union Yes Yes Yes Yes Yes Yes Yes
Apple Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Texas Dow Employees Credit Union (TDECU) Yes Yes Yes Yes Yes Yes Yes
Royal Credit Union Yes Yes Yes Yes Yes Yes Yes
Teachers Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Service Credit Union Yes Yes Yes Yes Yes Yes Yes
Delta Community Credit Union Yes Yes Yes Yes Yes Yes Yes
Atlanta Postal Credit Union Yes Yes Yes Yes Yes Yes Yes
Educational Employees Credit Union Yes Yes Yes Yes Yes Yes Yes
Idaho Central Credit Union Yes Yes Yes Yes Yes Yes Yes
Mission Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Tower Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
American Airlines Credit Union Yes Yes Yes Yes Yes Yes Yes
Tinker Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
Coastal Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
TruMark Financial Credit Union Yes Yes Yes Yes Yes Yes Yes
Sandia Laboratory Federal Credit Union Yes Yes Yes Yes Yes Yes Yes
GTE Federal Credit Union (GTE Financial) Yes Yes Yes Yes Yes Yes Yes
Nationwide Bank No Yes Yes Yes Yes Yes Yes
Apple Bank for Savings Yes Yes No Yes Yes Yes Yes
Navigant Credit Union Yes Yes Yes No Yes Yes Yes
Ridgewood Savings Bank Yes Yes Yes No Yes Yes Yes
Capital One No Yes Yes Yes Yes Yes Yes
Golden 1 Credit Union Yes No Yes Yes Yes Yes Yes
Fulton Bank Yes No Yes Yes Yes Yes Yes
Pennsylvania State Employees Credit Union Yes Yes Yes Yes No Yes Yes
State Employees Credit Union of Maryland (SECU) No Yes Yes Yes Yes Yes Yes
Members 1st Federal Credit Union Yes Yes No Yes Yes Yes Yes
Centennial Bank Yes No Yes Yes Yes Yes Yes
American Heritage Federal Credit Union Yes Yes No Yes Yes Yes Yes
Keesler Federal Credit Union Yes Yes Yes No Yes Yes Yes
Eglin Federal Credit Union Yes Yes No Yes Yes Yes Yes
University of Iowa Community Credit Union Yes Yes Yes No Yes Yes Yes
Summit Credit Union Yes Yes No Yes Yes Yes Yes
Security Service Federal Credit Union No Yes Yes Yes Yes Yes Yes
JSC Federal Credit Union Yes Yes No Yes Yes Yes Yes
Digital Federal Credit Union (DCU) Yes No Yes Yes Yes Yes Yes
American Eagle Federal Credit Union Yes No Yes Yes Yes Yes Yes
Flushing Bank Yes Yes Yes No Yes Yes Yes
Citadel Credit Union Yes No Yes Yes Yes Yes Yes
Technology Credit Union Yes No Yes Yes Yes Yes Yes
Gesa Credit Union Yes No Yes Yes Yes Yes Yes
Zions First National Bank Yes No Yes Yes Yes Yes Yes
Navy Army Community Credit Union Yes Yes Yes No Yes Yes Yes
VyStar Credit Union Yes Yes Yes No Yes Yes Yes
BayPort Credit Union Yes Yes No Yes Yes Yes Yes
Wings Financial Credit Union Yes Yes No Yes Yes Yes Yes
Associated Credit Union Yes Yes No Yes Yes Yes Yes
Iberiabank Yes No Yes Yes Yes Yes Yes
Spokane Teachers Credit Union (STCU) Yes Yes Yes Yes Yes No Yes
TTCU The Credit Union Yes Yes Yes No Yes Yes Yes
Elevations Credit Union Yes No Yes Yes Yes Yes Yes
Ally Bank Yes Yes Yes Yes No Yes Yes
United Nations Federal Credit Union (UNFCU) Yes Yes No Yes Yes Yes Yes
Banco Popular North America Yes No Yes Yes Yes Yes Yes
Logix Federal Credit Union No Yes Yes Yes Yes Yes Yes
Citizens Equity First Credit Union (CEFCU) Yes Yes No Yes Yes Yes Yes
Dow Chemicals Employees' Credit Union Yes Yes Yes Yes No Yes Yes
Dollar Bank Yes No Yes Yes Yes Yes Yes
New Mexico Educators Federal Credit Union No Yes Yes Yes Yes Yes Yes
Oriental Bank Yes Yes Yes No Yes Yes Yes
Washington Federal Yes Yes Yes Yes Yes Yes No
Prosperity Bank Yes Yes Yes No Yes Yes Yes
Glacier Bank Yes No Yes Yes Yes Yes Yes
International Bank of Commerce Yes Yes Yes No Yes Yes Yes
Landmark Credit Union Yes Yes No Yes Yes Yes Yes
Community First Credit Union Yes Yes No Yes Yes Yes Yes
California Coast Credit Union Yes No Yes Yes Yes Yes Yes
United Federal Credit Union Yes No Yes Yes Yes Yes Yes
First Merchants Bank Yes Yes Yes No Yes Yes Yes
Capital One 360 Yes Yes Yes Yes No Yes Yes
Polish & Slavic Federal Credit Union Yes No Yes Yes Yes Yes Yes
Visions Federal Credit Union No Yes Yes Yes Yes Yes Yes
Doral Yes Yes Yes Yes Yes No Yes
HawaiiUSA Federal Credit Union Yes Yes Yes No Yes Yes Yes
Firstmerit Bank Yes No Yes Yes Yes Yes Yes
Redstone Federal Credit Union No Yes Yes Yes Yes Yes Yes
USAA Federal Savings Bank Yes Yes Yes Yes Yes Yes No
Affinity Federal Credit Union Yes No Yes Yes Yes Yes Yes
Langley Federal Credit Union Yes No Yes Yes Yes Yes Yes
Great Western Bank Yes No Yes Yes Yes Yes Yes
First Tech Federal Credit Union Yes No Yes Yes Yes Yes Yes
Veridian Credit Union Yes Yes Yes No Yes Yes Yes
Travis Credit Union Yes No Yes Yes Yes Yes Yes
Baxter Credit Union (BCU) Yes No Yes Yes Yes Yes Yes
Numerica Credit Union Yes Yes No Yes Yes Yes Yes
Doral Yes Yes Yes Yes Yes No Yes
Pawtucket Credit Union No Yes Yes Yes Yes Yes Yes
State Employees Federal Credit Union (SEFCU) Yes Yes No Yes Yes Yes Yes
Metro Credit Union Yes Yes Yes No Yes Yes Yes
Mercantil Commercebank No Yes Yes Yes Yes Yes Yes
DFCU Financial Yes No Yes Yes Yes Yes Yes
First Commonwealth Bank Yes No Yes Yes Yes Yes Yes
Bank-Fund Staff Federal Credit Union Yes No Yes Yes Yes Yes Yes
San Antonio Federal Credit Union Yes Yes Yes No Yes Yes Yes
TCF National Bank Yes No Yes Yes Yes Yes Yes
State Department Federal Credit Union Yes Yes No Yes Yes Yes Yes
Beneficial Mutual Savings Bank Yes Yes Yes No Yes Yes Yes
First Midwest Bank Yes No Yes Yes Yes Yes Yes
Lake Michigan Credit Union Yes Yes No Yes Yes Yes Yes
Patelco Credit Union Yes No Yes Yes Yes Yes Yes
Kinecta Federal Credit Union Yes No Yes Yes Yes Yes Yes
Bank of the Ozarks Yes Yes No Yes Yes Yes Yes
Provident Credit Union Yes No Yes Yes Yes Yes Yes
Hawaii State Federal Credit Union Yes Yes Yes No Yes Yes Yes
Bank5 Connect Yes Yes Yes Yes No Yes Yes
Scottrade Bank Yes No Yes Yes No Yes Yes
Rockland Trust Company Yes No Yes No Yes Yes Yes
NBT Bank Yes No No Yes Yes Yes Yes
M&T Bank Yes No Yes Yes Yes Yes No
State Farm Federal Credit Union No Yes No Yes Yes Yes Yes
Synovus Bank No Yes Yes Yes Yes Yes No
FirstBank Puerto Rico Yes Yes Yes No Yes Yes No
General Electric Credit Union Yes Yes No No Yes Yes Yes
Columbia State Bank Yes No Yes No Yes Yes Yes
Star One Credit Union No Yes No Yes Yes Yes Yes
First-Citizens Bank & Trust Company No No Yes Yes Yes Yes Yes
Bank of the West No No Yes Yes Yes Yes Yes
FAIRWINDS Credit Union No No Yes Yes Yes Yes Yes
South Carolina Federal Credit Union Yes No No Yes Yes Yes Yes
Community Banks of Colorado Yes No Yes No Yes Yes Yes
State Farm Bank Yes Yes Yes Yes No Yes No
Hudson City Savings Bank Yes Yes Yes No Yes No Yes
First Republic Bank No No Yes Yes Yes Yes Yes
Community Bank Yes No Yes No Yes Yes Yes
Pentagon Federal Credit Union No No Yes Yes Yes Yes Yes
Citizens Bank No No Yes Yes Yes Yes Yes
BB&T No No Yes Yes Yes Yes Yes
Suntrust No No Yes Yes Yes Yes Yes
United Community Bank No No Yes Yes Yes Yes Yes
Schools Financial Credit Unioin No No Yes Yes Yes Yes Yes
San Diego County Credit Union Yes No No Yes Yes Yes Yes
The PrivateBank and Trust Company Yes No No Yes Yes Yes Yes
US Bank No No Yes Yes Yes Yes Yes
ORNL Federal Credit Union No No Yes Yes Yes Yes Yes
United Bank Yes No Yes No Yes Yes Yes
City National Bank of Florida No Yes Yes No Yes Yes Yes
Lake Trust Credit Union Yes No Yes No Yes Yes Yes
Simple Yes No Yes Yes No Yes Yes
BankUnited No Yes Yes No Yes Yes Yes
Eastern Bank Yes No Yes No Yes Yes Yes
HSBC No No Yes Yes Yes Yes Yes
Cathay Bank No No Yes Yes Yes Yes Yes
First Citizens Bank & Trust Company Yes No Yes No Yes Yes Yes
Public Service Credit Union Yes No No Yes Yes Yes Yes
OnPoint Community Credit Union Yes No No Yes Yes Yes Yes
The Huntington National Bank Yes No Yes Yes Yes Yes No
The Park National Bank Yes No Yes No Yes Yes Yes
MIDFLORIDA Credit Union Yes No Yes No Yes Yes Yes
Central Pacific Bank Yes No Yes No Yes Yes Yes
Educators Credit Union Yes No No Yes Yes Yes Yes
Chase Bank No No Yes Yes Yes Yes Yes
EverBank Yes Yes Yes No Yes Yes No
TD Bank No No Yes Yes Yes Yes Yes
Emigrant Bank Yes Yes Yes No Yes No Yes
Valley National Bank No No Yes Yes Yes Yes Yes
KeyBank No No Yes Yes Yes Yes Yes
BBCN Bank No No Yes Yes Yes Yes Yes
America's First Federal Credit Union Yes Yes No No Yes Yes Yes
SCBT Yes No Yes No Yes Yes Yes
BMO Harris Bank No No Yes Yes Yes Yes Yes
National Penn Bank No Yes Yes No Yes Yes Yes
Commerce Bank Yes No Yes Yes Yes Yes No
Mutual of Omaha Bank No Yes Yes Yes Yes No Yes
First Financial Bank Yes No Yes Yes Yes No Yes
Associated Bank No No Yes Yes Yes Yes Yes
Pinnacle Bank Yes No Yes No Yes Yes Yes
University Federal Credit Union Yes No Yes No Yes Yes Yes
Texans Credit Union No No Yes Yes Yes Yes Yes
Discover Bank No Yes Yes Yes No Yes Yes
ESL Federal Credit Union Yes No Yes No Yes Yes Yes
Santander Bank No No Yes Yes Yes Yes Yes
New York Community Bank Yes No Yes Yes Yes No Yes
Wescom Credit Union No No Yes Yes Yes Yes Yes
Umpqua Bank Yes No No Yes Yes Yes Yes
Capitol Federal Savings Bank Yes No Yes No Yes Yes Yes
First National Bank of Omaha Yes No Yes Yes Yes Yes No
Bellco Credit Union Yes No No Yes Yes Yes Yes
Fifth Third Bank No No Yes Yes Yes Yes Yes
Teachers Credit Union No Yes No Yes Yes Yes Yes
BancFirst Yes Yes No No Yes Yes Yes
University of Wisconsin Credit Union No No Yes Yes Yes Yes Yes
Wells Fargo No No No Yes Yes Yes Yes
Astoria Federal Savings No No Yes No Yes Yes Yes
Susquehanna Bank Yes No Yes No Yes Yes No
OneWest Bank No Yes Yes No Yes Yes No
Arizona State Credit Union No No Yes No Yes Yes Yes
Arvest Bank Yes Yes No No Yes Yes No
Third Federal Savings & Loan No Yes No Yes Yes No Yes
Regions Bank No No Yes Yes Yes Yes No
MB Financial Bank No No Yes No Yes Yes Yes
National Bank of Arizona No No Yes No Yes Yes Yes
First Financial Bank No No Yes No Yes Yes Yes
Citibank No No Yes Yes Yes Yes No
First Tennessee Bank No No Yes No Yes Yes Yes
Bank of Hawaii Yes No Yes No Yes Yes No
PlainsCapital Bank Yes No No No Yes Yes Yes
Old National Bank No No No Yes Yes Yes Yes
The Provident Bank No No Yes No Yes Yes Yes
Bank of Oklahoma No No No Yes Yes Yes Yes
Towne Bank No No Yes No Yes Yes Yes
E*TRADE Bank No No Yes Yes Yes Yes No
Connecticut State Employees Credit Union No Yes No Yes Yes No Yes
Investors Bank Yes No Yes No Yes Yes No
Alaska USA Credit Union No Yes No No Yes Yes Yes
Amegy Bank National Association Yes No Yes No Yes Yes No
Rabobank No No Yes No Yes Yes Yes
Chemical Bank Yes No No No Yes Yes Yes
Hancock Bank No No No Yes Yes Yes Yes
UMB Bank No No Yes Yes Yes Yes No
Comerica Bank No No No Yes Yes Yes Yes
First Bank No No Yes No Yes Yes Yes
Carter Bank & Trust Yes Yes No No Yes No Yes
Webster Bank No No Yes No Yes Yes Yes
Union Bank No No Yes No Yes Yes Yes
California Bank & Trust No No Yes No Yes Yes Yes
First Interstate Bank No No No Yes Yes Yes Yes
MidFirst Bank No No Yes No Yes Yes Yes
Central Florida Educators (CFE) Federal Credit Union No Yes No No Yes Yes Yes
Capital Bank No No Yes No Yes Yes Yes
Renasant Bank No No Yes No Yes Yes Yes
Bank Midwest No No Yes No Yes Yes Yes
Bank of America No No Yes Yes Yes Yes No
People's United Bank No No Yes Yes Yes Yes No
East West Bank No No Yes Yes Yes Yes No
Desert Schools Credit Union No No Yes No Yes Yes Yes
First National Bank of Pennsylvania No No Yes No Yes Yes Yes
Wesbanco No No No Yes Yes Yes Yes
FirstBank Yes Yes No No Yes Yes No
PNC Bank No No Yes Yes Yes Yes No
Local Government Federal Credit Union No Yes No No Yes Yes Yes
American Savings Bank Yes No No No Yes Yes Yes
Hillcrest Bank No No Yes No Yes Yes Yes
Frost Bank No No Yes No Yes Yes No
City National Bank No No Yes No Yes Yes No
State Employees Credit Union No Yes No No Yes Yes No
First Hawaiian Bank Yes No No No Yes Yes No
CIT Bank No Yes No No No Yes Yes
1st Source Bank No No No No Yes Yes Yes
Farmers & Merchants Bank of Long Beach No No No No Yes Yes Yes
Sallie Mae Bank No Yes No No No Yes Yes
First Niagara Bank No No Yes No Yes Yes No
BancorpSouth Bank No No No Yes Yes Yes No
Barclays Bank Delaware No Yes No No No No Yes
GE Capital Bank No Yes No No No No Yes
American Express Bank No Yes No No No No Yes
GE Capital Retail Bank No Yes No No No No Yes
Signature Bank No No No No Yes No Yes
Raymond James Bank No No No No No No Yes

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