Mapfre Insurance Review 2024

Mapfre earned 4.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

Mapfre, an insurance giant based in Spain, offers auto insurance coverage in 11 U.S. states. It is Massachusetts' largest auto insurer.

The company sells policies through independent agents, offering a wide assortment of options and discounts. Its website is available in both English and Spanish.

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Compare to other insurers

Mapfre auto insurance coverage

When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.

Mapfre offers all the standard coverage types, including liability and other state-required coverage, towing and rental car coverage, and comprehensive and collision insurance.

The company also offers several add-on options, including:

• Disappearing deductible. By staying claim-free, you can earn credits to lower the deductible on your collision coverage. You'll earn a $50 credit for your first claim-free year and up to $300 in credits if you continue to be claim-free for more than five years.

• Accident forgiveness. With this add-on, your first at-fault accident won’t make your premium go up.

The AutoMaster package, available in some states where Mapfre operates, bundles new car replacement insurance with several add-on coverage types, including laptop and cell phone replacement. Details of the AutoMaster package can differ by state.

» MORE: Compare car insurance rates 

Auto insurance discounts

You may be able to save on your auto policy by:

• Insuring multiple vehicles with Mapfre.

• Buying multiple insurance products from Mapfre.

• Completing driver training programs, such as TeenSmart for young drivers.

• Paying your premium in full, upfront.

• Having an annual mileage that meets Mapfre’s standards for a low-mileage discount.

• Being a student (or having one on your policy) who gets good grades

• Being a student (or having one on your policy) who leaves an insured car at home while away at school.

Pricing based on tracked driving habits

Mapfre offers MotionSmart, a voluntary program that monitors your driving habits through a phone app. The program is available for Massachusetts customers only. You get a discount when you sign up and get started, and you can earn a discount for safe driving behavior.

Mapfre home insurance coverage

Like other homeowners insurance policies, coverage from Mapfre will pay out if your property is damaged by fire, storms, lightning, falling trees or other objects, theft or vandalism. 

You can also buy add-ons to cover more situations:

• Replacement cost coverage will pay what’s needed to replace your home if your policy’s limit is too low to cover the full cost.

• Water and sewer backup will pay for repairs due to flooding or other damage if service lines break. This isn’t typically covered by standard policies. 

• Home systems protection will pay for the failure of equipment like your furnace, air conditioner or built-in appliances.

• Home restoration program will expedite the process of returning your home to its previous condition after a covered incident; this includes clean-up of damage from water, fire, smoke and biohazards.

• Extra coverage for valuable items like furs, jewelry and silverware is available.

• Fraud protection pays if you’re a victim of forgery or counterfeit money.

• Personal injury liability helps cover costs associated with issues like libel, slander, wrongful entry and false arrest.

• Special personal property coverage broadens your standard homeowners insurance by covering more ways your belongings might be damaged or lost.

The Premier Living package bundles many of these add-ons with several others, including coverage for identity theft, additional living expenses while your home is being repaired and the cost to bring damaged property up to current building codes if local laws have changed.

» MORE: The best homeowners insurance companies

Home insurance discounts

Mapfre offers a discount if you bundle your home and auto policy. Other discounts may be available, depending on your state.

Complaints

Mapfre had far fewer than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

Mapfre ranked No. 17 out of 21 companies in J.D. Power’s 2024 study on auto insurance claim satisfaction^[0]

More about Mapfre Insurance 

Website: Mapfre’s website is available in both English and Spanish. It provides basic information on coverage, add-ons and discounts, along with a link to quickly search for a nearby agent. You can use the website to manage your policy, report claims and make payments.

Mobile apps: The Go Mapfre app allows you to view your policy, make payments, submit claims and more. It’s available on both Android and iOS devices for customers in Massachusetts.

Mapfre also offers the MotionSmart app, which tracks your driving habits when you’re logged in. You earn a discount when you sign up and may earn an additional discount based on your driving behavior.

Other insurance from Mapfre

In addition to auto and homeowners insurance, Mapfre sells:

• All-terrain vehicle insurance.

• Business insurance.

• Condo insurance.

• Motorcycle insurance.

• Renters insurance.

• Umbrella insurance.

• Yacht insurance.