$30K personal property coverage
$125 /year
$10 /month
Lemonade offers cheap rates and quick claims, but you’ll want to weigh these perks against a high rate of complaints.
Coverage
More than average
Discounts
Average set of discounts
NAIC complaints
Far more than expected
About Lemonade renters insurance
Lemonade renters insurance earned 4 stars out of 5 in our analysis. While its prices are affordable, it draws a very high rate of consumer complaints.
Lemonade is a digital-first company. If you’d rather buy a policy with a few taps of your phone than talk with an agent, you’ll like how easy it is to use Lemonade’s app. The company says it settles about 40% of claims instantly using artificial intelligence.
When buying Lemonade renters insurance, you'll choose a charity you want to support. Your payments will be pooled with those of other policyholders. After paying expenses and claims each year, the company gives any money left over to customers’ favorite causes. In 2025, this amounted to more than $2 million in donations.
Best for: Renters who want claims resolved fast and like managing their policy through an app.
Not ideal for: Those who prefer a more personal touch when buying insurance.
» MORE: The best renters insurance companies
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What Lemonade renters insurance covers
Lemonade’s renters policies include the basics you’d expect. They cover your stuff in case of theft, fire or other disasters. They’ll also pay for you to live elsewhere if your home is uninhabitable and cover medical bills if someone gets hurt in your home. Learn more about what renters insurance covers.
Lemonade covers your belongings on a replacement cost basis. That means if your items are stolen or destroyed, Lemonade will pay enough for you to buy new ones. Some other companies offer actual cash value coverage, which pays less for older items.
Optional Lemonade renters insurance coverage
Depending on where you live, optional coverage types may also be available, including:
Extra coverage, which pays if valuable items are lost, damaged or stolen. This could include jewelry, fine art, cameras, bicycles or musical instruments. No deductible applies.
Water backup for damage caused by water coming out of your drain or sewer.
Equipment breakdown, which pays if appliances or electronics (like your security system or TV) stop working.
Tenant water damage, which pays for water damage you cause to your unit.
Tenant pet damage, which covers damage your furry friend does to your home.
What’s not covered
Lemonade renters insurance doesn’t cover:
Flood or earthquake damage.
Your roommate’s belongings.
Mice, bedbugs or other infestations.
Problems that happen if you rent your home out on sites like Airbnb.
Damage from widespread power outages.
Lemonade renters insurance rates
Lemonade renters insurance costs $125 a year, or about $10 a month, according to NerdWallet’s rate analysis. That’s less than the national average of $165 per year, and below the average rates of other large insurers. See how several major companies stack up below.
Rates are based on a sample renter with $30,000 in personal property coverage, $100,000 in liability coverage and a $500 deductible.
Where Lemonade renters insurance is available
Lemonade renters insurance is available in 45 states plus Washington, D.C.
Availability may change at any time. Coverage may not be available to all renters in a given state.
Discounts
You may be able to save money on your Lemonade renters insurance policy if:
You buy another Lemonade product such as pet insurance.
Your home has protective devices like smoke alarms or deadbolt locks.
You pay your premium once a year rather than in installments.
Consumer satisfaction
Complaints: One strong sign of consumer satisfaction is how many people complain about their insurance company to state agencies. Lemonade scores poorly on this measure, drawing a very high proportion of home insurance complaints compared to other U.S. insurers.
We determined our complaint scores by analyzing three years' worth of data from the National Association of Insurance Commissioners. When comparing insurers, we accounted for company size and total premiums.
JD Power rating: Lemonade renters insurance ranked slightly below average for consumer satisfaction in JD Power’s 2026 U.S. Home Insurance Study.
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Online tools
Website: Lemonade’s website is cleanly designed and easy to use. It has an instant quote feature right on the homepage. You can find information about the company’s policies on its lengthy FAQ page.
Mobile app: Available for both iOS and Android, Lemonade’s app is the place to get quotes and buy your policy. You’ll also use it to file claims.
How to file a claim with Lemonade
To file a claim on the app, record a video of yourself describing what happened. Then fill in some information about what was stolen or damaged. You may also need to upload photos and copies of receipts.
Although adjusters settle some claims, Lemonade says it handles 40% of claims instantly. Money is deposited directly into your bank account.
If you don’t have web access, you can call 844-733-8666 to file your claim.
How to contact Lemonade customer service
Phone: You can reach Lemonade at 844-733-8666.
Email: Send messages to help@lemonade.com.
Chatbot: Logged-in policyholders can use the Maya chatbot service.
Other Lemonade products
NerdWallet's reviews of other Lemonade insurance products can help you find the right coverage for your needs:
How we evaluate renters insurance companies
👋 I’m Sarah Schlichter, a senior writer and content strategist covering renters insurance. I built NerdWallet’s renters insurance rubric and did the research for this page to evaluate companies. I gathered and analyzed data across four major categories:
Companies get better scores when they have consumer-friendly features and low rates of complaints.
Consumer complaints
We analyze the number of consumer complaints reported to the National Association of Insurance Commissioners. The higher the rate of complaints, the lower a company's score.
Digital tools
We look at how easy it is to interact with insurers by evaluating their digital tools, website and customer support methods. The best insurers have user-friendly features like online quotes and live chat.
Companies earn points based on how generous and customizable their policies are.
Coverage for personal property
Insurers that cover your belongings on a replacement cost basis by default get higher scores. Those with less generous actual cash value coverage score lower.
Optional coverage
For this category, we look at whether each company offers some of the most useful add-ons, such as extra coverage for valuables.
The more affordable a company's policies are, the better its score.
We evaluate the discounts a company offers and, when available, its median rates.
Companies score well when they have a healthy balance sheet.
We evaluate an insurer’s ability to pay future claims by using assessments from independent agencies such as AM Best and Demotech. The top renters insurance companies have financial strength ratings of A, A+ or A++.
Frequently asked questions
The company advertises plans starting at $5 a month. Your premium will depend on where you live and the amount of coverage you need. Discover the average cost of renters insurance.
Lemonade policies can cover medical costs and lawsuits if your dog bites someone. However, some breeds are restricted from coverage in certain states. These may include pit bulls, German shepherds, Rottweilers and Siberian huskies. Learn more about dog liability insurance.
Lemonade can cover stuff in a storage unit up to $1,000 in most states. In California, Connecticut, Florida, New York and Virginia, Lemonade will cover either $1,000 or 10% of your personal property limit, whichever amount is higher.
NerdWallet writers are subject matter authorities who use primary, trustworthy sources to inform their work, including peer-reviewed studies, government websites, academic research and interviews with industry experts. All content is fact-checked for accuracy, timeliness and relevance. You can learn more about NerdWallet's high standards for journalism by reading our editorial guidelines.
- 1.JD Power. 2026 U.S. Home Insurance Study. Accessed Sep 23, 2026.
Renters insurance star ratings methodology
NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including affordability, financial strength, consumer experience and coverage quality. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners from 2023 through 2025. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Renters insurance rates methodology
To find the average cost of renters insurance in the U.S., NerdWallet calculated the median rate for tenants from multiple insurance companies in every ZIP code across all 50 states and Washington, D.C. Rates were rounded to the nearest $5.
Sample tenants were nonsmokers with good credit and no recent claims, living in a two-bedroom apartment. They had a $500 deductible and the following coverage limits:
$30,000 in personal property coverage.
$100,000 in liability coverage.
$10,000 in additional living expenses coverage.
$1,000 in medical payments coverage.
We made minor changes to the sample policy in cases where rates for the above coverage limits or deductibles weren’t available.
We then compared the insurer's median rates to the median rates for other companies.
These are sample rates generated through Quadrant Information Services. Your own rates will be different.
