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Bottom line: Nationwide offers lots of information online and scores high for customer satisfaction, making it a great choice for many life insurance buyers.
Policies offered: Term & permanent.
Financial strength: Exceptional.
Complaints: Fewer than expected.
Buy online? No.
How we review life insurance companies
Nationwide started out as a small mutual company in Ohio with just auto insurance on the books. The Fortune 100 company now sells a full range of financial products across the country. Coverage options include term, whole, universal and variable life insurance, as well as business insurance, wedding coverage and more. Availability may differ among states.
Why you can trust NerdWallet: Our writers and editors follow strict editorial guidelines to ensure the content on our site is accurate and fair, so you can make financial decisions with confidence and choose the products that work best for you. Here is a list of our partners and here’s how we make money.
Nationwide life insurance
Nationwide life insurance earned 4.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
» MORE: Best life insurance companies
Nationwide life insurance pros and cons
Ranked second in J.D. Power's 2021 customer satisfaction study for life insurance.
Not all policies can be paid online.
Drew fewer complaints to state regulators than expected for a company of its size.
Nationwide life insurance policies
Nationwide’s term life insurance is a level term product, which means premiums stay the same throughout the length of the policy. You can buy coverage in 10-, 15-, 20- or 30-year terms, many of which can be converted to permanent life insurance at the end of the term. Available riders include an accelerated death benefit, which allows you to withdraw a portion of the death benefit early if you’re diagnosed with a terminal illness. Nationwide also offers term coverage for children, as well as a waiver of premium rider, which helps cover your premium payments if you become disabled.
Nationwide’s whole life insurance has a minimum coverage amount of $10,000 and two available payment options: Premiums are level for the first 20 years of the policy or until you turn 100. Additional whole life insurance riders include term life coverage for your children and an accidental death benefit that increases the payout if you die in an accident.
Nationwide’s universal life insurance and variable life products include survivorship insurance, which covers two parties, typically spouses. The company also offers indexed universal life insurance. In some cases, you can add an overloan protection rider, which prevents your coverage from lapsing if you borrow against the policy’s cash value and the loan exceeds the account total.
Nationwide customer complaints and satisfaction
For life insurance, Nationwide has drawn fewer complaints to state regulators than expected for a company of its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
Nationwide ranked second out of 21 companies in J.D. Power's 2021 U.S. Life Insurance Study for overall customer satisfaction.
» MORE: Compare life insurance quotes
More about Nationwide life insurance
The company’s website includes detailed information about each policy, offering downloadable PDFs on most products. You can get a quote and apply online for term life insurance. For permanent life insurance policies, you can schedule a call with a Nationwide representative.
Nationwide allows policyholders to pay premiums automatically through recurring payments. A fee may be assessed if you pay in installments. Premiums can also be paid over the phone or by mail.
The company’s mobile app allows policyholders to view coverage details, including cash value accounts. Some policyholders can also view billing details and make payments.
Other insurance products from Nationwide include:
Identity theft insurance.
Life insurance buying guide
Before you start comparing companies, choose the type of life insurance you want, such as term or whole life. Decide which life insurance riders, if any, you want the policy to include. Calculate how much life insurance you need and how long you want the coverage to last. Check that the insurers you’re considering offer the coverage you’re looking for.
When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. It’s also important to make sure the policy’s medical requirements match your needs. For example, if you want to skip the life insurance medical exam but don’t mind answering health questions, confirm that the application process for each policy you're comparing aligns with that.
Price may not be the biggest driver behind your decision to buy. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service.
For more guidance, see our life insurance buying guide.
Life insurance ratings methodology
NerdWallet’s life insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a company’s ability to pay future claims. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.