What to Do When American Airlines Delays Your Flight

If you're delayed on an American Airlines flight, you're in good company. American was one of the least reliable airlines NerdWallet surveyed in 2024, with almost a quarter of its flights delayed in the time frame we looked at. But the good news is, you might be able to get paid for your trouble.

Delays caused by American Airlines

If the disruption is the airline's fault or you're diverted to another city, your expenses may be covered. Diversion assistance is contingent on whether you board your next flight before 11:59 p.m. local time on your scheduled arrival day. If you board after midnight, the airline will pay for your overnight stay at an approved hotel.

Delays beyond the airline's control

If the delay is outside of American's control, like weather, a strike or other civil disorder, passengers are responsible for covering the costs of lodging, meals and other expenses.

Tarmac delays

For domestic flights, the airline will not keep passengers on a plane for longer than three hours on the tarmac. International flights, meanwhile, have a four-hour time cap.

In either scenario, the airline promises passengers will have adequate food (such as crackers or biscuits) and water within two hours after the aircraft leaves the gate (for departures) or touches down (for arrivals).

Things can go wrong from time to time, whether it’s due to poor weather conditions, overbooked flights or airline worker strikes. So if you’ve just gotten word that your flight has been delayed, don’t panic.

Search for alternatives using technology

If there’s a severe enough delay that your flight needs to be changed, American will rebook you on the next flight with available seats and reroute your bags, too, once you check in for your new flight.

But rushing to the nearest help desk in a fluster and bombarding airline employees won’t help your situation. Instead, try to stay calm, and if your flight is delayed by more than a reasonable amount of time, use the American Airlines app, website or an airline kiosk to see if there is an earlier flight available that you can switch to.

The app will allow you to view trip changes and updates, and the website will let you see flight changes and accept airline-proposed itineraries. Both tools allow you to schedule a new flight if necessary.

Head to a lounge

If your flight is delayed by a few hours, consider using an airport lounge benefit from your credit card, ticket class or other membership. You’ll be able to relax in comfort, often with snacks and beverages, until it’s time to fly.

Even if you don't have airport lounge access, several American Airlines lounges are accessible by purchasing a day pass.

• Select Admirals Clubs offer day passes for $79 or 7,900 AAdvantage miles.

• Flagship Lounges offer day passes for $150 or 15,000 AAdvantage miles per person.

» Learn more: 7 Ways to Access American Airlines Admirals Club Lounges

Get your money back

If your flight is delayed by more than three hours (domestic) or four hours (international), and you don’t accept the alternate flight options available from American (or if there weren’t any available), the airline will refund any remaining ticket value plus optional fees like seat selection or baggage fees.

This is not just a credit or flight voucher — it’s an actual refund. So make sure to ask for it if the airline offers a credit or miles in exchange for the inconvenience. American made these changes in October 2024 to comply with Department of Transportation (DOT) guidelines, which stipulated three hours for domestic flights and six hours for international flights. American lowered the requirement to three, but kept its original four-hour delay window for international flights, which is more generous than what DOT stipulates.

Request a room

If the airline is at fault for the delay and your flight doesn’t board before 11:59 p.m. local time on your scheduled arrival day, American may be able to cover the cost of an overnight stay.

It’s best to go to the nearest help desk to figure out your options and receive authorization from American. Just know that if the delay is due to weather, you’re likely on your own.

» Learn more: How to get paid for airline delays

Avoiding potential delays is always preferable, so do some research and make the right calls ahead of time to mitigate your risk. You may be able to avoid delays entirely by booking using these tips.

Research delays to and from your destination

With tools like the website FlightAware, which offers a platform for searching various flights and route trends around the country, you can look up how often flight delays occur based on airline, airport and more. The website’s MiseryMap offers a color-coded display of the worst offending airports and routes over the last two days.

If trends don’t look good from your preferred airport, consider booking from a different one nearby. Or if flights get backed up regularly at a certain time of day, avoid that flight window.

Get travel insurance ahead of your trip

While travel insurance can’t ensure your flight departs or arrives on time, it can offer peace of mind and cover costs for things like an extra night in a hotel room if your flight gets canceled or significantly delayed.

You can purchase a travel insurance policy directly through an insurance agency or by using an insurance comparison tool. These aggregators help you quickly shop options from various travel insurance providers. You must purchase your coverage at least one day before your trip — you can't buy it at the airport.

If you're covered, check to see how long a delay has to be before benefits kick in. You might already be covered, anyway, as many travel credit cards also offer trip delay insurance.

Book an early flight

Earlier flights are less likely to be delayed. The reason is simple: Once a few flight schedules get thrown off, be it by midmorning or late afternoon, they have the potential to create a domino effect, delaying more flights for the rest of the day. Choose early morning flights for the best chance at arriving on time.

» Learn more: The best airline credit cards right now