The Guide to the AmEx Travel Portal 

Using the portal will earn you more points on your spending and could offer some additional perks.
May 16, 2022

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When you're ready to book your next trip, you may be able to get extra perks and rewards if you book it the right way. Eligible American Express credit cards can book flights, hotels and more through AmEx Travel. For reservations made online or over the phone, AmEx Travel reservations earn up to 5x points and may include additional perks, like free hotel upgrades and complimentary breakfast. Terms apply.

Here's a look at what the AmEx travel portal offers and how to use it to maximize your benefits.

Who can use the portal?

American Express Travel flights, hotels and other reservations are available for American Express cardholders. Depending on which American Express card you have, you may earn additional points on your reservation or unlock additional features. Terms apply.

For example, The Platinum Card® from American Express cardholders have access to the Fine Hotels & Resorts collection through the American Express travel portal. Additionally, American Express® Gold Card and The Platinum Card® from American Express cardholders can book room reservations with The Hotel Collection. Terms apply.

Benefits of booking travel in the portal

When you book travel through the AmEx travel portal, you may be able to earn additional points, receive extra perks or use your points to pay for your trip. These are some of the reasons why you should book with AmEx travel.

Earn up to 5x points

When you book AmEx flights through the travel portal, your credit card may earn additional points for the purchase. In addition, prepaid hotel reservations through the AmEx travel portal also earn extra points. These are a few of the cards that offer a bonus when making reservations through AmEx travel:

  • The Platinum Card® from American Express – 5x points on flights and prepaid hotels.

  • American Express® Gold Card – 3x points on flights.

  • American Express® Green Card – 3x points on all travel.

Terms apply.

Pay for reservations using Pay with Points

With American Express Travel, flights, hotels and more can be paid for with points instead of cash. Members can even choose to pay a portion of the trip with points and the rest with cash. Once your reservations have been booked, the full amount of your trip will be booked to your American Express credit card, and then a credit will be posted for the points redeemed within 48 hours.

You must redeem at least 5,000 points in order to use Pay with Points. Points are redeemed at a value of 1 cent per point when booking flights or making Fine Hotels & Resorts reservations. Other eligible travel receives only 0.7 cents per point. NerdWallet values Membership Rewards points at 2 cents per point if you take advantage of transferring to and booking through travel partners, so the redemption rates in the travel portal are significantly below our ideal value.

If you need to cancel your reservation, you'll receive a statement credit on your card for the cash equivalent. Members who would rather have the unused Membership Rewards points returned to their accounts must contact American Express customer service at 800-297-3276. Terms apply.

Upgrade flights with points

Eligible flights booked with cash can be upgraded using your American Express Membership Rewards points. You'll receive 1 cent per point credit towards the cost when upgrading a flight with points.

To upgrade your flight with points, you'll select your airline and provide your reservation details in the AmEx travel portal. You will be notified if your flight is eligible or not. If your flight is eligible, you can submit an offer to the airline for the upgrade. The airline will accept or reject your bid between one and five days of your flight's departure and you'll receive a decision via email.

If your upgrade offer is accepted, the points will be deducted from your account. Your statement will show a charge and a credit for the corresponding points.

Discounted international flights

Platinum cardholders have access to discounted flights through the AmEx travel portal. Through the International Airline Program (IAP), members can book first, business and premium economy at a discount on select airlines and routes. Plus, you'll receive 5x Membership Rewards points on the booking when using your The Platinum Card® from American Express or The Business Platinum Card® from American Express to pay for the flight. Terms apply.

There are more than 25 international airlines that participate in this program. You can book refundable and non-refundable tickets for up to eight passengers through the IAP. Tickets can be paid with your card, points or a combination of the two.

Cancel for any reason coverage

CFAR is shorthand for an insurance policy that allows you to cancel your trip for any reason whatsoever and receive a refund. In May 2022, AmEx launched its own version of CFAR coverage for airfare booked through the travel portal using an AmEx card. This feature, called Trip Cancel Guard, will get you up to a 75% reimbursement on nonrefundable airfare costs, provided you cancel at least two calendar days out from your departure. You'll need to purchase Trip Cancel Guard coverage at the point of booking and if you cancel, whether through the airline directly or through AmEx Travel, you can request reimbursement online or over the phone.

35% rebate withThe Business Platinum Card® from American Express

When an The Business Platinum Card® from American Express cardholder book flights using points through the AmEx travel portal, they can receive up to 35% of their points back. The benefit is available on first or business class flights on any airline and all economy flights with their chosen airline. This benefit provides up to 500,000 points back per calendar year.

Fine Hotels & Resorts

Fine Hotels & Resorts is a collection of resorts and benefits available only to Platinum Card members. There are over 1,000 properties worldwide that participate in this program. When making reservations with Fine Hotels & Resorts for one night or more, you'll receive the following benefits:

  • Noon check-in (when available).

  • Room upgrade upon arrival (when available).

  • Daily breakfast for two.

  • Guaranteed 4 pm late checkout.

  • Complimentary in-room WiFi.

  • Unique property benefit valued at least $100.

Terms apply.

These benefits rival those that many travelers receive when booking directly with hotels to obtain elite status perks. Some locations also offer a last-night free benefit, depending upon when you make your reservation. Terms apply.

The Hotel Collection

AmEx Gold and Platinum cardholders receive elite status-level perks at more than 600 hotels worldwide. When you stay for two nights or more, you'll receive a $100 resort credit and an upgrade upon arrival (when available). In addition, you can use your AmEx Membership Rewards credit card to book and pay for your reservation entirely or partially with your points.

How to book travel in the portal

While you can book travel over the phone with an agent, it is often quicker and more convenient to make your reservations through the AmEx Travel portal.

Here's how to book travel in the American Express travel portal:

  1. Log in with your username and password.

  2. Select flights, hotels, flight + hotel, cars, or cruises.

  3. Enter your travel dates, cities and other relevant information.

  4. Choose options based on your trip.

  5. Pay with your American Express credit card, points, or a combination.

What else you need to know

There are many appealing reasons why travelers want to book reservations with the AmEx travel portal. However, there are some downsides as well. These are some of the most common reasons why you shouldn't:

  • Low value for your points. Redeeming points through the AmEx travel portal yields a value of 1 cent per point or less. That's at least a 50% reduction compared to our value of Membership Rewards points.

  • No hotel elite status benefits or loyalty credits. Most hotels require you to book directly to receive elite status benefits, stay credits or earn points. For travelers looking to take advantage of their elite status or earn status for the next year, booking AmEx travel hotel reservations is not a good idea.

  • Who to talk to in case of a problem? Resolving flight or hotel reservation issues becomes more complicated when you book through a third party such as AmEx travel. The airline or hotel blames the booking agency and may not immediately resolve the problem in some instances. However, providers have no scapegoat when you book direct.

Final thoughts on the AmEx travel portal

The AmEx travel portal offers numerous benefits for all American Express cardholders. If you have a Membership Rewards credit card, you can pay for all or part of eligible travel reservations using your points. And any portion that you pay with your Membership Rewards card can earn up to 5x points. AmEx travel also offers two hotel collections that provide additional perks similar to elite status benefits.


How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2022, including those best for:

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