Chubb Auto Insurance Review 2022

Dec 17, 2021

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Our Take

4.5

NerdWallet rating 

The bottom line:

Chubb insures mostly high-net-worth families and offers a number of policy perks.

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Chubb Auto Insurance
Chubb
NAIC complaints
Far fewer than expected
Ease of use
Average
Discounts
Average set of discounts

Pros & Cons

Pros

  • Generous coverage and perks for high-end customers.
  • Received far fewer complaints than expected for auto insurance.

Cons

  • Does not focus on providing cheap insurance.

Full Review

Chubb specializes in auto and other insurance for well-to-do customers. The company’s suite of products features generous coverage options and perks that aren’t usually available from other insurers.

Chubb is among NerdWallet’s Best Auto Insurance Companies.

Chubb auto insurance coverage

When you’re shopping for car insurance, it’s important to understand what car insurance coverage you want and what you’re required to buy. Most states require car insurance in order to drive a vehicle. Although minimum coverage requirements vary from state to state, they generally include liability insurance and uninsured or underinsured motorist coverage.

If you want extra protection, you may be interested in full coverage insurance. Full coverage isn’t a specific policy type; it's a combination of coverage types, like liability, collision and comprehensive insurance.

Check out the most common types of car insurance coverage below to see how they work:

Coverage type

What it pays for

Required?

Bodily injury and property damage liability

Costs for injuries, deaths or property damage from an accident you caused.

Typically required.

Uninsured or underinsured motorist coverage

Medical and property damage costs after an accident with a driver who has insufficient insurance or none at all.

Often required.

Collision coverage

Repair expenses from traffic-related accidents, regardless of who's at fault.

A car loan or lease may require it.

Comprehensive coverage

Repair costs from events outside of your control, including weather events, hitting an animal while driving, theft and vandalism.

A car loan or lease may require it.

As a company that primarily serves high-net-worth families, Chubb doesn’t focus on cheap insurance or price breaks, but rather on white-glove perks, coverage and services.

Chubb’s Masterpiece auto insurance policy offers coverage found on a standard policy and extra features geared toward owners of expensive vehicles, including:

  • Generous rental reimbursement coverage. If you need to rent a car because yours is in the shop after an accident, you can rent a vehicle as nice as the one you normally drive. The coverage reimburses you up to $15,000 to rent a car, with no per-day limit.

  • Coverage for original equipment manufacturer parts. When your car needs repairs after an accident, Chubb’s collision and comprehensive insurance pays for parts made by your car’s manufacturer. Other insurers often pay only for aftermarket parts, which are made by companies other than the carmaker and are less expensive than original manufacturer parts.

  • Worldwide rental car coverage. A Chubb auto policy extends to damage to a rental car you drive anywhere in the world.

  • Removal of personal information. If your vehicle is totaled, Chubb will delete personal data stored in the car’s systems, such as GPS addresses, phone contacts and garage door opener codes.

  • Lifetime guarantee on repairs if your car is fixed in a Chubb-certified shop.

  • Lock and key replacement coverage with no deductible.

  • Identity management services are included with all auto policies from Chubb. If you suspect identity fraud or theft, Chubb will connect you with a fraud specialist to guide you through the resolution. This coverage includes help with filing police reports and other documentation, developing a case file and credit monitoring for a year.

Optional coverage from Chubb varies by state but may include the following:

  • Agreed value for collision and comprehensive insurance. If you choose this option, you and the company agree on what your car is worth when you buy the policy. If the car is stolen or totaled, Chubb reimburses you for that amount. With a standard policy from other insurers, you’re reimbursed for the market value of the car at the time of the incident, minus your deductible. This is an important feature for owners of collector cars. See NerdWallet’s analysis of the best classic car insurance.

  • Ultra-high insurance limits. You can choose up to $10 million in liability insurance and uninsured/underinsured motorist insurance.

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Auto insurance discounts

With its focus on high-end customers, Chubb doesn’t emphasize discounts on its website. However, depending on the state where you live, Chubb may offer auto insurance discounts for:

  • Bundling your home and auto coverage.

  • Insuring more than one vehicle.

  • Completing driver training or an accident prevention course.

  • Having safety equipment like air bags, anti-lock brakes, daytime running lights or anti-theft devices.

  • Being a good student.

Auto insurance buying guide

Before you compare car insurance companies, you’ll need to collect some basic information. This includes the driving history of everyone who will be on the policy, as well as facts about your car, such as safety features and annual mileage driven. You’ll also want to determine which types of coverage you need. For example, do you want only the bare minimum insurance that your state requires, or do you need more extensive coverage, such as gap insurance or rideshare coverage? Check that each company you’re considering has the options you want.

When comparing rates among insurers, make sure each is offering the same coverage limits and deductibles. You may not want to make your decision based on price alone. Look at how many consumer complaints each company has, as a high number of complaints could be a red flag about the quality of service you'll receive.

Depending on which company you choose, you may be able to buy insurance online, over the phone or through an agent. For more guidance, see how to get car insurance.

Complaints 

Chubb had far fewer than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Chubb auto insurance 

Website: You can find an agent, report a claim and pay your bill online.

Mobile apps: Chubb has several options for both Apple and Android devices.

  • Chubb Mobile is the company’s one-stop assistance app. Customers can pay bills, file claims and view their auto insurance ID cards.

  • Chubb’s Mobile Estimate app lets you get car repair estimates after an accident. You can record your car’s vehicle identification number, take a photo of the damage and get a repair estimate through the app within a few hours. Chubb says some settlements are even finalized the same day.

  • Chubb Connect helps you connect to Wi-Fi hot spots worldwide and sends you travel alerts.

  • Chubb at the Wheel, for teen drivers, monitors driving habits and gives novice drivers a safety score.

  • Cyber Alert lets you quickly report an online security breach.

Chubb homeowners insurance 

Chubb’s Masterpiece homeowners policy offers features not found in most policies from other insurers, along with benefits targeting owners of expensive homes. To learn more, read our Chubb home insurance review.

Other insurance from Chubb 

Other types of insurance from Chubb include:

  • Watercraft insurance.

  • Umbrella insurance.

  • Travel insurance.

  • Classic car insurance.

  • Valuable articles insurance.

  • Farm and ranch insurance.

  • Cyber insurance.

  • Natural disaster insurance.

  • Renters insurance.

  • Condo insurance.

Methodology

Auto insurance ratings

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.