Every airline offers flight credits for canceled or changed flights, and the way they work varies by airline. You don't want those credits to go to waste or expire; knowing when — and how — to use flight credits is an important part of maximizing the value from your travels.
Here’s what you need to know about getting and using flight credits on Frontier Airlines.
How Frontier Airlines flight credits work
Frontier Airlines has a tiered system for the fees charged for canceling or changing a flight. You can get flight credits (after fees) with Frontier Airlines if you cancel a flight.
Here are how the fees break down:
Within 24 hours of booking, you can cancel for no fee.
After 24 hours, you can cancel, but may be charged a cancellation fee.
With 60 or more days to departure, there is no cancellation fee.
From 59 to seven days, the cancellation fee is $39.
Six days or less before departure, the cancellation fee is $59.
Further, if you buy the Works bundle, there are no change or cancellation fees for a Frontier flight.
Keep in mind, however, that Frontier is waiving cancellation and change fees due to the COVID-19 pandemic. They have been gradually extending the timeline for this fee waiver, so make sure to check the Frontier website for the latest information.
If you cancel your flight, you will get a flight credit for the value of your itinerary, minus the cancellation fees as outlined above. If you change your flight, you won't get a flight credit for future use — even if you changed to a flight with a lower cost.
» Learn more: Is Frontier Airlines’ the Works bundle worth it?
What else you need to know
Where to find your Frontier Airlines flight credits
Once you've gotten a Frontier Airlines flight credit, you can see it in two different places. The first place is on your myFRONTIER account page. All of your transaction activity will be displayed on the bottom of this account page.
Because Frontier Airlines flight credits are associated with a particular reservation, there is one other place that you can see your flight credits: Enter your last name and the six-digit reservation code for your flight on your My Trips page. This will bring up any flight credits that are associated with that reservation.
Frontier Airlines flight credits have a different expiration date depending on how you got the flight credit. If you cancel a flight after buying the Works bundle, then your flight credit expires one year from the time it was issued. If you cancel a flight without the Works bundle add-on, then it expires 90 days from the date it was issued.
It's important to note a few things regarding flight credits on Frontier Airlines:
You cannot redeem these flight credits for cash. They must be used for future travel on Frontier Airlines.
Frontier flight credits are nontransferrable. The name on the new reservation using the credit must match the name on the first reservation exactly.
Flight credits with Frontier are one-time use. If the value of your flight credit is more than the value of the new ticket you're purchasing with the credit, you won't get any residual value back.
How to book flights with your Frontier credit
Once you have a Frontier flight credit, it is fairly straightforward to use it to book another flight. The first thing that you'll want to do is to search for your new flight on the airline's website, just like you would for any other Frontier flight. Then, you'll go through the standard checkout, where you'll be prompted to purchase baggage add-ons or seat assignments.
When you get to the payment page, you'll use your Frontier Airlines credits to pay for the flight. Underneath where you would enter your credit card, there is a section where you can enter the Frontier credit information.
You'll see that just below this credit card section is an area to "Add Additional Payment." Click on "Credit with Frontier" and input your email address and the confirmation code (or your Frontier Miles number). Your flight credit will be retrieved and the value will be automatically deducted from your total.
Pay the balance as usual if the new flight is more expensive than the credit.
Nerdy tip: Frontier Airlines has vouchers, also known as electronic travel certificates. These are 17-digit certificates and typically expire after 90 days. You can learn more about vouchers at Frontier’s FAQ page.
The bottom line
You can get flight credits on Frontier Airlines from canceling an existing reservation. Any value from the reservation (minus cancellation fees) will be issued as a Frontier Airlines flight credit. These flight credits do expire, so you'll want to make sure to book new travel before the expiration date. Once you have a Frontier credit, you can apply it as a form of payment at the end of the booking process for your new flight.
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