at U.S. Bank,

Member, FDIC

Pros

More than 3,000 branches in 26 states.
Promotional CDs with rates starting at 1.75% APY; rates vary depending on your location.

Cons

0.01% APY on standard savings account; better rates available elsewhere.

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Overall

3.0

It’s no secret that big banks sometimes charge high fees and offer low interest rates. U.S. Bank, the country’s fifth-largest by assets, is no exception. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.

 

Ratings methodology | Updated December 5, 2018

Checking

3.5

U.S. Bank offers seven types of checking accounts, from a basic account to options for students and people who exclusively use debit cards instead of checks, as well as an interest-bearing account for seniors. There are also silver and gold packages designed for those who have other accounts at the bank, and an additional interest-earning account.

 

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To get the charge waived, make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

 

U.S. Bank offers free access to more than 4,700 U.S. Bank ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge (unless it’s a MoneyPass ATM, in which case there’s no surcharge from the ATM operator).

Standard Savings Account
APY
0.01%
Min. balance for APY
$1

at U.S. Bank,

Member, FDIC

How does U.S. Bank compare?

U.S. Bank

Standard Savings Account

NerdWallet Rating

APY

0.01%

Monthly Fees

$0

Bonus features

2,000+ branches

Mobile-friendly

Live help 24/7

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.25%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

2.10%

Monthly Fees

$0

Bonus features

Competitive APY

Live help 24/7

No Monthly Fee

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Excellent
Website / app
Excellent
Rates
Poor
Fees
Fair
Great Local Branches.
I switched to US Bank back in December, so far I am very impressed with their local branches in my area. The tellers and bankers are very friendly and helpful. I've had a couple of issues that I've had to resolve and they were all fixed without any problems. I have rarely needed to go to a branch but at least I know they're there if I need to. Customer service by phone has also been helpful with the couple of thing I've vhad to call about. The mobile app and website are easy to navigate and make it easy to manage my accounts. My only gripe is that the APY on their savings accounts are very low. 0.01% is kind of a joke. Fees seem to be about average when it comes to other banks. I've always kept the minimum balance to avoid them so fees for me are kind of a non issue. ATM'S seem to be good and well maintained.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Customer service is horrible.
I have been with this bank for 10 years. I started using their online banking option. Do not trust it! It is not accurate. I foolishly made a purchase based off the amount shown in my online banking. It was not accurate and now I am stuck with paying their overdraft fees which are robberty to begin with. And when I called in they just kept repeating...there is nothing we can do for you. Horrible customer service!! I will be leaving ASAP!
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