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Rocket Mortgage Review 2026
Last updated on April 28, 2026
Written by
Senior Writer/SpokespersonWritten by
Senior Writer/SpokespersonMany or all of the products on this page are from partners who compensate us when you click to or take an action on their website, but this does not influence our evaluations or ratings. Our opinions are our own.
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- 50+ mortgage lenders reviewed and rated by our team of experts.
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Our Take
4.5
Home loans overall
NerdWallet rating
The Nerdy headline:
Rocket Mortgage is the Goliath of home loans in the U.S. It's the largest mortgage lender by volume, and keeps expanding its reach by acquiring other companies. Fortunately for borrowers, Rocket is generally a gentle giant, offering affordable borrowing options including a 1% down payment loan. Most likely to appeal to first-time buyers or other borrowers looking for convenience.
Jump to:Full Review
Great for: digital convenience | customer service
Min. credit score
620
Min. down payment
3%
Loan types and products
Purchase, Refinance, Jumbo, Fixed, Adjustable, FHA, VA, Home Equity
Pros
- Offers down payment and closing cost assistance.
- Largest lender, by volume, of FHA loans in 2025.
- Borrowers can apply via mobile app.
Cons
- Average APR, which measures a combination of rates and fees, is higher than competitors, according to the latest federal data.
- No HELOCs.
- No physical branches.
Lender | Min. credit score | Min. down payment | |
|---|---|---|---|
 Visit Lenderat NBKC at NBKC | 620 | 3% | Visit Lenderat NBKC at NBKC |
 Visit Lenderat New American Funding at New American Funding | 580 | N/A | Visit Lenderat New American Funding at New American Funding |
Visit Lenderat Rocket Mortgage, LLC at Rocket Mortgage, LLC | 580 | 3.5% | Visit Lenderat Rocket Mortgage, LLC at Rocket Mortgage, LLC |
 4.0 Visit Lenderat GO Mortgage at GO Mortgage | 620 | 3% | Visit Lenderat GO Mortgage at GO Mortgage |
 Visit Lenderat Veterans United at Veterans United | 620 | 0% | Visit Lenderat Veterans United at Veterans United |
Full Review
At a glance: Rocket Mortgage home loan options
Rocket Mortgage is a nonbank lender based in Detroit. It's the largest mortgage lender in the United States by volume, and grew even larger after acquiring Mr. Cooper in 2025. Rocket now services one in six home loans in America. Loans are available in all U.S. states and Washington, D.C.
🏠 Common mortgages
• Fixed or adjustable rate
• Conventional
• FHA
• VA
• Jumbo
• Rate-and-term refinance
🔑 Specialty loans
• IRRRL
• Jumbo FHA or VA
• Bridge loan
• One+
💵 Home equity
• Home equity loan
• Cash-out refinance
Rocket Mortgage special offers and discounts
Rocket offers a few programs that can help make buying a home easier, more affordable or both.
- With the One+ loan, eligible borrowers can contribute 1% of the home's cost as a down payment, with Rocket kicking in an additional 2%. Income restrictions apply.
- In July 2025, Rocket Mortgage acquired the online real estate brokerage Redfin. Home buyers who work with a Redfin agent and finance their purchase through Rocket Mortgage can choose to either have their interest rate be one percentage point lower for the first year of their mortgage, or get a closing cost credit worth 0.75% of the loan amount, up to $6,000.
- Rocket also offers bridge loans, which can help with buying and selling at the same time. If you're a current homeowner, you can take out a six-month bridge loan with interest-only payments. That loan's used to cover the down payment and closing costs on your next home. When your original home sells, the bridge loan is paid off using the proceeds.
What does Rocket Mortgage specialize in?
A lender’s experience with your loan type can make a big difference. We looked at recent federal data to find the types of mortgages Rocket handles most often.
Though conventional loans take the lion's share, FHA loans were a quarter of Rocket's total originations in 2024 (which include both purchase and refinance loans). Last year, Rocket was the largest FHA lender by volume among all the lenders NerdWallet reviews.
Rocket Mortgage reputation and customer experience
NerdWallet’s star ratings look at objective factors like rates, fees and loan options. To give you a sense of what the borrower experience is really like, we pulled the latest customer satisfaction scores from J.D. Power and Zillow, and we contacted the lender’s customer support.
2025 J.D. Power U.S. Mortgage Origination Satisfaction Study
762
out of 1,000
Slightly above-average satisfaction score: average = 760.
Mortgage origination covers the application through closing.
2025 J.D. Power U.S. Mortgage Servicing Satisfaction Study
685
out of 1,000
Top-ranked satisfaction score: average = 596.
A mortgage servicer handles loan payments.
Zillow Mortgage Lender Customer Rating
3.55
out of 5
Below-average rating as of the date of publication.
Rating reflects under 70 reviews, which is extremely low for Zillow.
Potential concerns about Rocket Mortgage
On Jan. 26, 2026, a group of home buyers brought a class action lawsuit against Rocket Mortgage and its parent and sister companies. The plaintiffs allege that prior to the 2025 Redfin acquisition, agents within the companies' previous real estate agent network, Rocket Homes, steered home buyers to Rocket Mortgage for financing in exchange for client leads.
This lawsuit mirrors the allegations in a December 2024 Consumer Financial Protection Bureau suit which was dismissed in February 2025 shortly after new leadership took charge at the CFPB. Rocket did not reply to NerdWallet's request for comment.
Rocket also continues to face an ongoing discrimination lawsuit. On Oct. 21, 2024, the Department of Justice filed a lawsuit against Rocket Mortgage and other defendants, alleging appraisal discrimination on the basis of race. The filing also specifies that Rocket Mortgage illegally retaliated against the homeowner who made the original discrimination claim by canceling her refinance application. In its most recent major development, on Sept. 12, 2025 a district court denied Rocket's motion to dismiss the lawsuit.
Because these suits are pending, Rocket's NerdWallet star rating has not been affected. Still, when shopping for a mortgage lender, do an online search to see if the company is in the news, and why.
Rocket Mortgage customer service options
Rocket's extremely digital-first, so it's no surprise that customer service is easily accessible online. Here’s how you can get in touch with Rocket.
Ways to reach Rocket
Physical branches . . . . . . 🚫
Phone support . . . . . . . . . ✅
Mobile app . . . . . . . . . . . . ✅
Online chat (bot) . . . . . . . ✅
Online chat (human) . . . . ✅
🤓 Our Nerds say... impressive AI (and human) chat assistance
Kate Wood, senior writer/lending spokesperson
Lots of lenders offer AI chatbots, but not like Rocket Assist. Sure, it'll connect you to an actual person, but you might not need it. I was able to ask natural language questions and get thorough answers. Rocket Assist is the least clunky and most helpful AI I've ever seen on a mortgage lender's website, and trust me, I've seen a lot of them.
» MORE: How to apply for a mortgage
Alternatives to Rocket Mortgage
Rocket's practically synonymous with mortgages at this point, and it’s an especially appealing option for first-time home buyers. But biggest doesn't necessarily mean best for you. Our best advice: Get offers from at least three different mortgage lenders. Comparison shopping can save you thousands of dollars in fees and interest. You can get rate quotes yourself, or work with a mortgage broker to shop around on your behalf.
Rate is another mortgage lender that offers a digital-first lending experience. If you're looking for low-down-payment loan options, you might consider PNC Bank. It's also always a good idea to check out a smaller local bank or credit union, which may not be as high tech but can potentially offer more personalized service.
» MORE: Best mortgage lenders
More from NerdWallet
Methodology
NerdWallet rates mortgage lenders based on what matters most to borrowers: rates and fees, product accessibility, customer experience, rate transparency and the range of loan options.
We review more than 40 lenders and score them using a weighted system that prioritizes affordability and a smooth borrowing experience. Lenders earn higher scores for offering lower borrowing costs, making loans widely available, clearly displaying rate information and supporting borrowers from application through closing.
We use a mix of lender-provided information, publicly available data and our own research and analysis to evaluate each lender. Recent regulatory actions may affect a lender’s score.