SOME CARD INFO MAY BE OUTDATED
This page includes information about these cards, currently unavailable on NerdWallet. The information has been collected by NerdWallet and has not been provided or reviewed by the card issuer.
If you travel with United Airlines frequently, chances are you’ll need to contact customer service at some point. Travelers reach out to airlines to check up on safety measures, request refunds and flight changes, or simply seek information about travel plans.
So here’s our guide on how to contact United Airlines’ customer service, including the best ways to get in touch with the airline, no matter your issue.
On this page
- How to maximize your rewards
- How do I reach United Airlines customer service?
- How to call United Airlines customer service
- Can you chat with United Airlines?
- Texting with United Airlines
- United Airlines on X (formerly Twitter)
- Whom do I contact about my United Airlines MileagePlus account?
- Getting a refund on a United Airlines flight
- How to find lost luggage on United Airlines
- Where do I offer feedback or send a complaint to United Airlines?
- The bottom line
How do I reach United Airlines customer service?
Many inquiries can be found on United’s customer support page, where you can search for info by topic, such as reservations, MileagePlus, lost bags and animal transportation.
You can also contact United Airlines directly via a variety of customer support numbers depending on your situation. United also is reachable via text and on X.
How to call United Airlines customer service
To call about an existing reservation, use the United customer service number 1-800-UNITED-1 (1-800-864-8331).
For those with accessibility issues, use United’s 24-hour Accessibility Desk, which can be reached at 1-800-228-2744.
There are also phone numbers to talk to customer service representatives in different languages.
If you’re outside the United States or Canada, there are local numbers for you to call and connect with United customer service in other countries.
By signing up, you will receive newsletters and promotional content and agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Can you chat with United Airlines?
You can use United’s Virtual Assistant chat to get answers to questions about reservations, bags, special meals, upgrades, and more.
If the Virtual Assistant cannot answer your question, you can request help from a live agent.
Texting with United Airlines
United Airlines has live agents who can help customers via text message 24/7.
The number to text is 32050, and you can either text UNITED to connect with customer service, BAGS to talk about luggage or MILES to discuss your MileagePlus account.
United Airlines on X (formerly Twitter)
United Airlines has an official account on X (formerly Twitter). You can send a DM for assistance.
As with anything on social media, make sure you are talking with the real United, not someone who reaches out to you, and always be careful with personal information.
Whom do I contact about my United Airlines MileagePlus account?
For questions or concerns regarding your MileagePlus account, start with the MileagePlus Service Center. From there, you can learn about joining, requesting missing miles or even change the name on your award account.
But if you need to speak with someone about a more specific question or issue, call the toll-free number at 800-421-4655 from within the U.S. and Canada or the direct number at 713-952-1630.
If you’re calling from elsewhere, find a local customer care number on this page, or you can fill out a contact form if you prefer.
Getting a refund on a United Airlines flight
The Help Center is the place to start for finding information about refunds for United flights. There you will find a link to the refund policy and a link for how to request a refund.
There are also links where you can request reimbursement for expenses because of delayed or canceled flights or for delayed or lost bags.
» Learn more: The best airline credit cards right now
How to find lost luggage on United Airlines
If you’re still at the airport and notice your checked bag was lost, damaged or delayed after a United Airlines flight, head to the Baggage Service Office for support. If you’ve left the airport already, you can call United's Baggage Recovery Center at 1-800-335-2247. If you’re outside the U.S. or Canada, call 1-281-821-3526.
For flights within the U.S., including Guam, Puerto Rico and the U.S. Virgin Islands, it’s recommended that you report your baggage issue within 24 hours. For international flights, you can report delayed bags within 21 days.
You can also use United’s bag tracing feature to track your bags via this form.
Where do I offer feedback or send a complaint to United Airlines?
To offer feedback or file a complaint, start on United’s customer care page. Here, you will type in your contact information or log into your MileagePlus account. Then, select the type of feedback you’d like to leave, select a flight to add to your customer care case if relevant and offer details about your experience, good or bad. There’s also a place to state the best way to get in contact with you if necessary.
This is also the same place to go if you have a question you want someone to answer via a feedback form.
The bottom line
United Airlines offers several ways to get in touch for customer support. So get familiar with United’s policies, locate the right phone number or form, and get the customer service you need.
How to maximize your rewards
You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2026:
- Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card
- No annual fee: Wells Fargo Autograph® Card
- Flat-rate travel rewards: Capital One Venture Rewards Credit Card
- Bonus travel rewards and high-end perks: Chase Sapphire Reserve®
- Luxury perks: American Express Platinum Card®
- Business travelers: Ink Business Preferred® Credit Card
Explore more on
