Coronavirus Airline Cancellation and Change Policies: What You Need to Know

Sam KemmisMarch 24, 2021
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Updates:

March 2021

  • American, Frontier and Spirit Airlines extend flexible change policies through March.

Feb. 16, 2021

  • JetBlue announces it will eliminate change/cancel fees on Blue, Blue Extra, Blue Plus and Mint fares. Customers can change change or cancel Blue Basic fares for a fee.

Jan. 8, 2021

  • Alaska, American, Delta, Frontier, Hawaiian and Spirit extend fully flexible policies through the winter.

Dec. 3, 2020

  • Frontier waives change fees for travel through Jan. 7, 2021.

  • Spirit waives change fees for travel booked through Dec. 31, 2020.

Oct. 5, 2020

  • Frontier removes free change policy.

  • JetBlue extends free change policy through February 2021.

  • Southwest removes extension of travel funds for Wanna Get Away fares.

Sept. 8

  • Frontier reintroduces free change policy.

  • Alaska, American, Delta, Hawaiian and United permanently eliminate change fees on some fares starting in 2021.

  • Alaska, American, Delta, Hawaiian and United extend current flexible booking policies through the remainder of 2020.

  • JetBlue extends current flexible booking policy through Oct. 15, 2020.

July 31

  • Alaska, American, Delta, Hawaiian, JetBlue and United extend flexible booking windows.

  • Delta restricts changes on previously booked flights.

July 1

  • Alaska, American, Delta, Hawaiian, JetBlue and United extend flexible booking windows through July.

May 29

  • Alaska, Delta, Hawaiian, JetBlue and United extend flexible booking windows through June.

  • Southwest extends travel fund expiration through September 2022.

April 27

  • United extends flexible window on new and existing bookings.

April 27

  • Frontier reinstates change and cancellation fees.

  • JetBlue extends flexible window on new bookings through May.

April 23

  • Delta extends flexible window on existing bookings through September 2020, further extends voucher expiration.

April 17

  • Alaska extends flexible window on existing bookings through the end of 2020.

April 9

  • American extends flexible window on existing bookings through September 2020.

  • JetBlue extends flexible policy for travel through Jan. 4, 2021.

  • United allows free changes on existing bookings for all 2020 travel (until April 30, 2020).

April 3

  • Delta extends cancellation voucher expiration through May 2022 and extends flexible booking window through May 2020.

March 31

  • Most airlines extend flexible booking window through April 2020.

  • Hawaiian Airlines extends flexible booking window through May 2020.

March 20

  • Southwest extends the expiration date of "travel funds" from canceled flights.

  • American extends waivers on existing bookings for travel through May.

March 17

  • Frontier waives change and cancel fees for all flights through April.

March 12

  • Hawaiian waives change fees on previously booked flights for travel through April.

March 11

  • JetBlue waives change fees on previously booked flights for travel through April.

  • Alaska waives change fees on previously booked flights for travel through March.

March 10

  • American waives change fees on previously booked flights for travel through April.

  • United waives change fees on previously booked flights for travel through April.

March 9

  • Delta allows free changes on all previous bookings for travel until April 30, 2020.

  • Hawaiian adds flexible change policy.

March 6

  • JetBlue extends flexible travel policy through March, expands travel window through summer 2020.

March 3

  • Alaska expands flexible travel policy through March, adds limit to the number of changes allowed.

  • Delta expands policy to all bookings (not just international flights), adds limit to the number of changes allowed.

  • American expands purchase window through the end of March.

As the coronavirus and COVID-19 illness continues to dominate the travel world, domestic airlines have introduced flexible change and cancellation policies for both existing and new bookings.

Many airlines have now permanently eliminated change fees and some fares, though the COVID-era policies, which were generally more flexible, remain in effect in some cases.

Here we untangle these policies to help you manage your upcoming air travel plans. To learn more about canceling an existing reservation, check out our roundup of coronavirus-related policies, our guide to travel insurance and how to decide whether to cancel your trip.

Nerdy tip: All change fee waivers apply only to the fee associated with changing a booking, not the difference in cost of the airfare. For example, if the new fare is $200 higher than the previous fare, and would usually come with an additional $100 change fee, only this $100 is waived. You still have to pay the $200 difference for the more expensive ticket.

The list is here.

See 2021’s best travel reward programs and more. All backed by tons of nerdy research.

Alaska Airlines

Alaska has joined other major airlines in eliminating change and cancellation fees on most fares. However, its "saver" basic economy fares booked after March 2021 cannot be changed or canceled.

For new bookings through Mar. 31, 2021: Saver fares and all other fares can be changed or canceled without a fee.

For new bookings made after Mar. 31, 2021: All fares except saver fares can be changed or canceled without a fee.

For existing bookings: Most fares, including saver fares booked in 2020 for travel in 2021 should still be eligible for free changes and cancellation, per the COVID policies Alaska had in place at the time of booking.

American Airlines

American Airlines has introduced one of the most generous change fee policies of the major airlines and has bumped out its fully flexible policy through March 2021.

For new bookings through Mar. 31, 2021: All fares, including basic economy fares, can be changed once without a fee.

For new bookings made after Mar. 31, 2021: Change fees are waived on all North American, non-basic-economy fares. Changes on tickets to other international destinations will still carry a fee.

For existing bookings: Most bookings made in 2020 for travel in 2021 can be changed once without incurring a fee, depending on the COVID policy in place at the time of booking.

Delta Air Lines

Delta has jumped on the change fee elimination bandwagon, with some (generous) wrinkles. The new changes effectively kick in after Mar. 30, 2021, since Delta has expanded its COVID flexibility policy through then. Specifically:

  • For new bookings made through Mar. 30, 2021: All fares, including basic economy, may be changed or canceled without incurring a fee. Unlimited changes are allowed, though they must be made within a year of original booking.

  • For new bookings made after Mar. 30, 2021: Non-basic-economy fares originating in North America may be changed without incurring a fee. Previously, this policy applied only to domestic tickets.

  • For existing bookings: All flights booked between Apr. 17, 2020, and Mar. 31, 2021, can be changed or canceled without a fee.

Delta has (further) extended the expiration date on the vouchers (credits) earned by canceling flights. Vouchers are now usable through September 2022. That is, if you cancel a new or existing reservation, you'll get a voucher with Delta that is now usable through September 2022.

Frontier Airlines

Frontier has altered its change fee policy throughout the pandemic and is now waiving change fees for travel through Mar. 31, 2021. Previously, Frontier had applied this policy based on the booking time frame, not the travel time frame. Changes made to travel after Mar. 31, 2021, are subject to its tiered change policy, based on when the change is made:

  • 13 or fewer days before departure: $59

  • 14 to 59 days before departure: $39

  • 60+ days before departure: $0

Hawaiian Airlines

Hawaiian has also eliminated change fees on some future fares, though the existing COVID policies remain in effect, and offer more flexibility.

  • For new bookings made through Mar. 31, 2021: Change and cancelation fees are waived on all fares for changes made within two years of the original booking. Only one change is allowed.

  • For new bookings made after Mar. 31, 2021: Change fees are waived on all non-basic-economy fares, including international destinations.

  • For existing bookings: Most tickets booked through Mar. 31, 2021 will be fully flexible, and subject to the policy in place at time of booking.

Note: The state of Hawaii has issued strict quarantine regulations for visitors. Make sure to check current limitations and dates before purchasing or completing any travel to Hawaii.

JetBlue Airways

JetBlue announced in February 2021 that it would eliminate change and cancellation fees on Blue, Blue Extra, Blue Plus and Mint fares. Customers traveling in Blue Basic, which is JetBlue's lowest fare class, will be able to change or cancel Blue Basic tickets for a fee.

  • For new bookings made after March 31, 2021: Blue, Blue Extra, Blue Plus and Mint fares can be changed or canceled for no additional fee. Blue Basic fares can be changed or canceled for an additional fee.

  • For existing bookings and bookings made until March 31, 2021: Most bookings made through March 31, 2021, can be changed or canceled without a fee under JetBlue's "Back and Forth with Confidence" initiative.

Southwest Airlines

Southwest always offers an extremely flexible change/cancellation policy, and remains a good option for booking travel in uncertain times. Previously, Southwest had extended the expiration date on vouchers earned from canceled Wanna Get Away fares through 2022, but that offer has now expired and these funds are now good for one year.

In other words, Southwest fares have always been fully flexible and will continue to be so.

Spirit Airlines

Spirit didn't offer any flexible booking options for most of the year but is now waiving change fees for all flights booked through Mar. 31, 2021.

United Airlines

United started the trend of permanently eliminating change fees on some fares, though it is more restrictive than some others It now offers two policies, depending on booking date.

  • For new bookings: Change fees are waived on all domestic, non-basic-economy fares. Other fares still carry change and cancellation fees.

  • For existing bookings: Most tickets booked before March 31, 2021, will not carry change or cancellation fees, depending on the policy in place at time of booking. If you cancel one of these existing bookings, you'll receive a flight credit that's valid fo travel through March 2022.

The bottom line

The coronavirus threat is hitting the airline industry hard, and domestic airlines are offering greater booking flexibility than ever.

If you’re thinking about booking travel in the coming months, check which airline offers the most flexible travel and change/cancellation fees waiver policy based on your plans. These policies change often, so check the airline's website for the latest policy announcement before making any decisions.