New Chase DoorDash Subscription: How to Get It and How to Use It

Ramsey QubeinNovember 18, 2020
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If you have a Chase card branded as Sapphire, Freedom or Slate, you'll enjoy new card benefits, thanks to Chase's partnership with DoorDash. Chase announced last week that select cardholders will receive a complimentary DashPass subscription. DoorDash is a popular food delivery service serving dozens of cities in the U.S., Canada and Australia.

What is DashPass?

DashPass offers unlimited free delivery for any order over $12. A DashPass subscription normally costs $9.99 per month.

According to DoorDash, DashPass members save $4-$5 in delivery fees per order. The variety of restaurants ranges from small eateries to larger chains like The Cheesecake Factory, Chipotle and Burger King. Restaurants that are eligible for DashPass feature a blue checkmark next to their name.

Free DashPass subscription details

Those with the Chase Sapphire Reserve® and Chase Sapphire Preferred® Card receive a one-year subscription, which is valued at around $120 per year.

» Learn More: Chase Sapphire Preferred review: A must-have for travelers

If you have theChase Freedom Flex℠, Chase Freedom Unlimited®, Chase Freedom® Student or Chase Slate® cards, you’ll receive three months free. After that, you will be auto-enrolled for an additional nine months at a 50% discount, unless you cancel.

» Learn More: Chase Freedom Unlimited review: A winning combination

How to sign up for a free DashPass subscription

To take advantage of this new benefit, cardholders must register their eligible credit card as the default payment in the DoorDash app and activate their membership by Dec. 31, 2021. Cardholders can sign up and activate membership via the website or the DoorDash app.

Should you keep the subscription?

DoorDash is convenient for those with limited time who want food delivered to their door when hunger strikes. Given the delivery fee savings, DashPass could be worth keeping if you live in a city with multiple restaurants that you frequently order from. The service is not available in every city. And keep in mind that service fees can still be applied during busy periods, which may be irritating, especially during the free trial period.

» Learn more: Chase 5/24 rule explained

If you typically order meals under $12 or don’t live in a city with restaurants that participate, keeping DashPass after the promo period may not be worth it since the delivery fee would not be waived.

Frequently asked questions

It depends on when you cancel your order. You can get a full refund if the restaurant has not confirmed your order and no Dasher has been assigned. You can get a partial refund if either the restaurant has not confirmed the order or a Dasher has not been assigned. Once both the order is confirmed and a Dasher is assigned, you cannot get a refund.

Technically yes, but you will need to contact DoorDash support through its Contact Customer Support page and fill out a form. You’ll need to provide details about why you want to cancel your tip, and DoorDash is under no obligation to make the change if it feels it is unreasonable.

A Dasher can't cancel an order. They can un-assign themselves from an order before pickup, in which case your order would be reassigned and may be delayed.

If DoorDash or the restaurant cancels your order, you will either get a credit or a refund, depending on the timing of the cancellation. If your card shows the charge as “pending,” it may just go away in one to three business days. If a charge is posted to your card’s account already, you may see a negative amount (credit) show up in five to seven business days.

If you have missing or incorrect items that you were charged for on your DoorDash order, you should find the “Order Issues” section within the “Help” portion of the app or website and pick the appropriate issue. The customer service team will assist you from there in terms of issuing a credit, refund or the redelivery of items.

Information related to the Chase Slate® has been collected by NerdWallet and has not been reviewed or provided by the issuer of this card.

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