The Ultimate Guide to Chase’s Travel Portal

Chase Ultimate Rewards® are one of the most valuable and flexible rewards currencies out there. Many credit cards earn them, and if you have the right card, you can access Chase’s travel portal and get good value from your points when you want to redeem them.

There are numerous ways to redeem Chase Ultimate Rewards®, from sending them to hotel and airline transfer partners to booking hotels, flights, cars, cruises and activities directly through Chase. You can redeem points to pay for an entire trip, combine points and cash or use all cash to earn bonus rewards for your next adventure.

» Learn more: Chase Freedom Unlimited: A powerful travel card in disguise

Chase’s travel portal is where holders of a card that earns Chase Ultimate Rewards® can book travel, redeem rewards and transfer points to travel partners (eligible cards only). The user interface is relatively simple and operates like other online travel agencies, such as Expedia.

Credit cards that earn Chase Ultimate Rewards® can access Chase’s travel portal and earn bonus rewards when booking travel and paying cash through the portal. But some cards offer a much better value when you redeem points for travel.

These cards earn Chase Ultimate Rewards® and have the following value when you redeem points through Chase's travel portal:

• Chase Sapphire Reserve®: 1.5 cents per point.

• Chase Sapphire Preferred® Card: 1.25 cents per point.

• Ink Business Preferred® Credit Card: 1.25 cents per point.

• Chase Freedom Unlimited®: 1 cent per point.

• Chase Freedom Flex®: 1 cent per point.

• Chase Freedom Rise®: 1 cent per point.

• Ink Business Cash® Credit Card: 1 cent per point.

• Ink Business Unlimited® Credit Card: 1 cent per point.

If you have multiple cards that earn Chase Ultimate Rewards®, your rewards can be combined on the card that provides the best redemption value. That can really amplify the value of your points stash.

For example, rewards on the Chase Freedom cards have the same value when redeemed for a statement credit as they do when redeemed through Chase’s travel portal (1 cent per point). In that case, you’d be better off directly paying for your travels on the card to earn rewards, then redeem your points to offset the expense. But if you have the Chase Sapphire Reserve®, you can transfer points to that card and receive 50% more value when those points are redeemed through Chase’s travel portal.

» Learn more: The best travel credit cards right now

Chase Sapphire Reserve® and Chase Sapphire Preferred® Card cardholders receive added value for their rewards when they book through Chase. While you can often get better value by transferring points to Chase’s travel partners, the portal does provide access to a wide range of flights and hotels beyond those partners.

You can earn 5 to 10 points per dollar spent on travel with most of the cards listed above by booking through the portal and paying in cash, however, there are drawbacks.

Chase’s travel portal uses a third party called cxLoyalty for travel booked through the portal. That means you contact Chase, which then contacts the third party to make the booking. In the event something goes wrong, it can be a hassle to have it corrected because Chase is the middleman for the transaction. This is a downside of all third-party booking sites and is not exclusive to Chase.

When you book a flight with points through Chase, your reservation is booked as a revenue ticket that’s likely to earn frequent flyer miles with the airline. However, hotel bookings made through Chase are not likely to earn elite night credits or hotel points with the hotel loyalty program.

From the Chase website

If you’re on a computer, log in to your account and select your Ultimate Rewards® card from the list of accounts. From your card’s account page, select the “redeem” link located next to your rewards balance.

Once you’re in the travel portal, click the three dots at the top of the screen, then “book travel” in the dropdown menu. If you’d rather transfer points to a travel partner, click the link below that.

Once you see the travel portal search bar, select what type of travel you’re interested in and additional details, including the dates of travel and number of people.

From the Chase mobile app

You can also access Chase’s travel portal through the Chase mobile app. Log in to the app and select your card. Once on the card’s account page, look for the “Benefits and rewards” section directly below your transactions. Click “Book travel,” then select details about the trip you’re trying to book.

To book a flight through Chase, log in to Chase’s travel portal and click the “Flights” icon above the search bar. Enter your departure and arrival cities and choose between one-way and round-trip flights, the class of your ticket, number of travelers and your travel dates.

A nice thing about Chase’s travel portal is how obvious it makes basic economy flight bookings. This fare class is sometimes obscured with other online travel agencies. Select your outbound and return flights, if applicable. At the bottom, you’ll see your flight cost in both cash and points. If you have the Chase Sapphire Reserve®, Chase Sapphire Preferred® Card, or the Ink Business Preferred® Credit Card, the points price will reflect a value of 1.5 cents or 1.25 cents per point.

Along the right side of the screen, you can also see specific details about the itinerary you select, including a seat map and layover duration. If you’re happy with those details, select “Add to trip.”

Next, you’ll be taken to a screen that shows the benefits of the ticket you selected in addition to a comparison of the cost and benefits to other available fare classes. Select the fare class you want and select “Next.”

Then you’ll see the details about your itinerary including the final price. From there you can select to redeem points, pay with your card (and earn additional Chase Ultimate Rewards®) or book with both points and card. Hit “Start checkout,” and from there you’ll enter your personal traveler information, including your Known Traveler Number for any TSA PreCheck or Global Entry benefits.

To book a hotel stay through Chase, go to Chase's travel portal and select the “Stays” icon. Then enter your destination, check-in and checkout dates. You’ll be taken to a list of available properties, along with a map of hotel locations and costs.

Select the property you are interested in and it will take you to a choice of available rooms and prices, details about the cancellation policy and photos of the hotel.

Once you select a room, click “Add to trip” and you’ll be taken to the final summary page before checkout. Here you can review your reservation details and any included amenities.

As of April 22, 2025, you can now browse cruises online directly through Chase's travel portal. That’s a major upgrade from the old system, which required calling a dedicated agent just to see available options. To finish the booking, you’ll still need to call 855-234-2542. But the ability to now compare itineraries, prices and cruise lines online makes planning far more convenient.

You will earn bonus Ultimate Rewards® points for any portion of your travel booked with cash, including taxes and fees. However, if you use only Ultimate Rewards® points to book the trip, you won’t earn additional points.

Although flights will usually earn frequent flyer miles with the airline when you book through Chase, hotel stays rarely earn points or elite night credits with the hotel loyalty program.

To contact customer service for Chase's travel portal, call 866-331-0773. This will give you access to a travel specialist who can assist you 24/7 with any inquiries about your trip.