Pros

About 5,100 branches and 16,000 ATMs
Strong website, tools and mobile app
Monthly fee on basic checking account is easy to avoid
Checking and savings bonus offers

Cons

High monthly fees, low interest rates on premier checking accounts
$2.50 fee at non-Chase ATMs in U.S., $5 fee plus 3% abroad
Up to 0.09% APY on savings accounts; better rates available elsewhere

Overall

3.5
Disclaimer: Any editorial content is not provided or commissioned by Chase Bank USA, N.A. Opinions expressed here are author's alone, not those of Chase Bank USA, N.A, and have not been reviewed, approved or otherwise endorsed by Chase Bank USA, N.A. "Sponsored" above means this site may be compensated through the Chase Bank USA, N.A Affiliate Program.

JPMorgan Chase is one of the largest banks in the U.S., offering more services than many of its competitors. It provides mortgages, auto loans and one of the broadest selections of credit cards in the industry. And its website experience can compete with those at online-only banks that focus solely on checking and savings.

 

Chase has a good basic checking account, but its savings rates are generally low, and some of its fees are high and hard to avoid.

 

Ratings methodology | Updated Oct. 18, 2017

 

Checking

4.0

Chase offers several checking options, including its most basic account, Chase Total Checking®, and a couple of interest-bearing accounts. Each gives users access to mobile banking, including online bill pay, and comes with a debit card that has a security-enhancing EMV chip.

 

It’s relatively easy for Chase Total Checking® account holders to avoid fees. The bank waives the $12 monthly fee for those who receive $500 or more per month in direct deposits, keep a $1,500 minimum balance or have a total of $5,000 or more across certain Chase accounts. Chase Premier Plus Checking℠ or Premier Platinum account holders have a much harder time avoiding fees. Premier Plus users must maintain a $15,000 balance or make automatic payments on a Chase mortgage. Platinum users must maintain a balance of $75,000.

 

On the plus side, Chase offers a $200 bonus on its Total Checking® account. See our list of best bonuses for details.

Chase Total Checking®
$12
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat Chase
Chase Premier Plus Checking℠
$25
Monthly fee
$15,000
Balance to waive monthly fee
Learn moreat Chase
Chase Savings℠
0.01%
APY
$1
Min. balance for APY
Learn moreat Chase
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Good
Rates
Fair
Fees
Fair
Security breach and zero protection against fraud
I was warned about Chase having serious problems with fraud Within the first year with a Chase business account we suffered check fraud two times The bank takes long to resolve the issues and offers you to pay for an insurance that will no even cover you in case of fraud We are moving to a local Bank where we did not have a single issue within over 20 years the last episode was coming from the use of a check that does not belong to Chase neither to our account The fake check had grammar errors and did not have our authorized signature It was a duplicate from another check Chase paid the same check number two times!
Overall
Customer service
Excellent
Website / app
Poor
Rates
Poor
Fees
High
Worst bank ever
Been a customer for over 5 years and unfortunately im about to change banks, as for today I have 4 days without this bank clearing up my transactions, I never know how much money I really have, those people like me who dont use cash cant work w this bank, you are not allowed to get overdraft and even if u cover the overdraft the next day early u still get hit w $34 dollars cuz they always have a transaction to clear up exactly at 11.59pm. So what am i suppose to do. To get up and make it to the bank in one min and cover the overdraft?!!! And on top of everything they tell me its my fault cuz I had to keep track of my expenses.This is just retarded! Cuz thats why I have my $ on the bank, meanwhile I have to check my acc every night before going to sleep. And take a calculator to know how much $ I really have cuz their #s are never accurate, sometimes I transfer $ from my saving cuz my account says one amount and in the end I didnt even need it. And on top of everything Inget charge $5 bc of their estupidity. Good Job chase bank. Loosing one more customer. Moving to a bank that works for me.
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