Pros

About 5,100 branches and 16,000 ATMs
Strong website, tools and mobile app
Monthly fee on basic checking account is easy to avoid
Checking and savings bonus offers

Cons

High monthly fees, low interest rates on premier checking accounts
$2.50 fee at non-Chase ATMs in U.S., $5 fee plus 3% abroad
Up to 0.09% APY on savings accounts; better rates available elsewhere

Overall

3.5
Disclaimer: Any editorial content is not provided or commissioned by Chase Bank USA, N.A. Opinions expressed here are author's alone, not those of Chase Bank USA, N.A, and have not been reviewed, approved or otherwise endorsed by Chase Bank USA, N.A. "Sponsored" above means this site may be compensated through the Chase Bank USA, N.A Affiliate Program.

JPMorgan Chase is one of the largest banks in the U.S., offering more services than many of its competitors. It provides mortgages, auto loans and one of the broadest selections of credit cards in the industry. And its website experience can compete with those at online-only banks that focus solely on checking and savings.

 

Chase has a good basic checking account, but its savings rates are generally low, and some of its fees are high and hard to avoid.

 

Ratings methodology | Updated Oct. 18, 2017

 

Checking

4

Chase offers several checking options, including its most basic account, Chase Total Checking®, and a couple of interest-bearing accounts. Each gives users access to mobile banking, including online bill pay, and comes with a debit card that has a security-enhancing EMV chip.

 

It’s relatively easy for Chase Total Checking® account holders to avoid fees. The bank waives the $12 monthly fee for those who receive $500 or more per month in direct deposits, keep a $1,500 minimum balance or have a total of $5,000 or more across certain Chase accounts. Chase Premier Plus Checking℠ or Premier Platinum account holders have a much harder time avoiding fees. Premier Plus users must maintain a $15,000 balance or make automatic payments on a Chase mortgage. Platinum users must maintain a balance of $75,000.

 

On the plus side, Chase offers a $200 bonus on its Total Checking® account. See our list of best bonuses for details.

Chase Savings℠
APY
0.01%
Min. balance for APY
$1

at Chase,

Member, FDIC

Chase Liquid® Prepaid Card
APY
N/A
Monthly fee
$4.95
Balance to waive monthly fee
$0

at Chase,

Member, FDIC

Chase Total Checking®
APY
N/A
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Chase,

Member, FDIC

Certificate of Deposit
APY
0.80%
Min. balance for APY
$10,000
Length of term
5 years

at Chase,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Fair
Rates
Poor
Fees
High
Poor Experience
I am frustrated everytime I interact with Chase. They don’t make it convenient to get what I need done. To wit, I’ve had multiple fraudulent activities on my account. They didn’t notice it and they make it so god-awfully difficult to open a new account. I’ve had to have my wife add me to an account she set up, and rather than cross training staff to add a spouse to an account, they make you either wait for hours for their ONLY banker to be free, or turn you away. Weekend hours are inconvenient and busy. They act like you should work around them rather than them working to accommodate you, the consumer. I’ll be switching as soon as I can.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Chase over charge
I'm so dissatisfied with chase... they charge me 3 insufficient funds fee of 34... for something that is 12 dollars come in... people are struggling as it is and almost 100 dollars of fees is bullshit... I need to pay for my kids food and need gas money and I cant afford those fees...
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