at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

At NerdWallet, we strive to help you make financial decisions with confidence. To do this, many or all of the products featured here are from our partners. However, this doesn’t influence our evaluations. Our opinions are our own.

Overall

3.5

Citibank offers a range of products and budgeting tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide.

 

Ratings methodology | Updated Aug. 6, 2019

Checking

4.0

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or transaction requirements. But if you qualify for a sign-up bonus, and meet requirements to waive the fee, the account could be worth a look.

 

The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Fair
Website / app
Poor
Rates
Poor
Fees
Fair
S-l-o-w resolution of problem
Opened online savings because of 1.80% interest. External bank used to transfer funds. Did not request my ext. account be linked but was, and Citi "harvested" all 3 of my ext bank accounts, including a CD !! Sent sample deposits for all 3 asking to confirm amounts so they could verify and then sent me 3 debit cards with different numbers even though I never confirmed the accounts. Multiple calls to Customer Service, overseas & stateside to close account with varying degrees of information/misinformation received. Knew things were bad when Stateside rep admitted things were screwed up...took 31 calender days to close account and not sure it's really closed since it showed "closed" online before but then popped up later with "overdraft" amount in red which is Citi-speak for interest earned on my monies still in their hands. Hint: write "Interest" instead of "Overdraft" so your simple minded clients like myself can understand.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Don’t Do it!
On October the 29th I set up an account with citi bank I funded the account with 60000 dollars. I left the account alone because I have another account. Fast forward to January 9, 2020 my son has an ER visit I go to take money out of my savings account and cannot they say that my account is flagged I do not have a signature card. I have three accounts never was asked to send this in. I then say ok can u sent me the information to which they do not. Then I call the next day and they send me the information but cancel my debit card. So they expedite me a new card. Then I try and log in on my online banking and I can no longer see my savings account.Call again they resolve it call back the 15 ask them if they received my signature card they say yes, Still can’t transfer money call back told my account has been canceled and they are expediting me a check. Call back again was told my check for 61208 was being sent through regular mail!!!!! They will not give me a tracking number or anything. They also keep giving me the run around and at this point I just want my money back!!!
Some of the reviews on the NerdWallet site were purchased through a third party provider. Users who post a review directly on the NerdWallet site will not be compensated in any way. Please see our Terms of Use and Posting Guidelines for more information.