at Citibank,

Member, FDIC

Pros

Strong online and mobile features, including budgeting and many customer service options
60,000+ fee-free ATMs
4,000+ overseas branches

Cons

0.01% APY on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee
U.S. branches (over 1,000) are fewer than similar-sized peers

Overall

3.0

Citibank is the retail banking division of Citigroup, a New York-based financial services provider that has 200 million customer accounts worldwide. It offers the range of products and tools you’d expect from such a large institution. But it also has the drawbacks of big banks, and it falls short of peers in some areas.

Ratings methodology | Updated June 13, 2017

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Simple Checking
APY
N/A
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

Certificate of Deposit
APY
0.80%
Min. balance for APY
$1,000
Length of term
5 years

at Citibank,

Member, FDIC

How does Citibank compare?

Citibank

Citi Savings

NerdWallet Rating

at Citibank,

Member, FDIC

APY

0.04%

Monthly Fees

N/A

Bonus features

N/A

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

1.8%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Barclays

Online Savings Account

NerdWallet Rating

at Barclays,

Member, FDIC

APY

1.65%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Horrible Business
I opened a new account online and assumed everything was alright. Received my debit card but not my PIN. I called in to check the status and was told that it should be coming the next day. It did not. I called back in and was told that there was a hold on my account due to the power bill I sent in. No one had bothered to call and tell me this. I sent in the next months power bill and was told that the hold was released and guaranteed that my PIN would arrive Saturday, so I switched my direct deposit information to Citi. Again, it did not. I got a phone call the following Monday (yesterday) informing me that the couldn't take what I sent in because it was a pre-paid utility. I faxed over my paystub and called back in to try to get answers but no one gave two shits. I repeatedly asked for a supervisor but would not be transferred, instead I was told that I could verify my phone number and a manager would call me back within 24 hours. I still have not received a call back. And now, my entire paycheck is sitting in the account but I can't access it. I keep being told that it will be 24-48 business hours, which puts me out of money for a week. I have bills to pay and was lied to repeatedly by your employees. I will NEVER recommend CitiBank and plan to close the account as soon as my money is available to me. This is ABSOLUTELY ridiculous and the customer service is HORRIBLE. I would suggest that no one should do business with Citi for any purpose.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Dishonest and unprofessional
Citi transferred my account to MasterCard, with a new acct #, but has still not sent a card for the account, so I have no access to my account for going on three weeks, and the new card hasn’t even shipped. I have been assessed 3 returned check fees - they claimed my bank account number on file was incorrect, but I have not changed it. Caught their service people in numerous lies and BS. I’ve had the card for 5 years, but will be transferring my balance to another card ASAP.
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