Advertiser Disclosure

Pros

Strong online and mobile features, including budgeting and many customer service options
34,000 ATMs in the U.S. and over 45,000 ATMs worldwide
4,000+ overseas branches

Cons

0.01% APY on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee
U.S. branches (over 1,000) are fewer than similar-sized peers

Overall

3.5

Citibank is the retail banking division of Citigroup, a New York-based financial services provider that has 200 million customer accounts worldwide. It offers the range of products and tools you’d expect from such a large institution. But it also has the drawbacks of big banks, and it falls short of peers in some areas.

Ratings methodology | Updated June 13, 2017

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Savings Plus Account
0.01%
APY
$1
Min. balance for APY
Learn moreat Citibank
Basic Checking
$12
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat Citibank
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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Terrible system
I don't have an account with Citi but have a number of credit cards, which I manage using the website. The website is poorly structured. I registered a number of times for their automatic payments of the credit card bills but, time and again, the confirmed registrations did not go through and I was charged late fees. Yesterday, I got a targeted invitation to open a bank account at a branch, pay some bills and then qualify for 30,000 AA miles. They had an invitation code that I had to use either on a website (offers.citi.com) or by calling a number. I went online, a form opened up. I filled it and entered the invitation code. I had to read the "Terms and Conditions" section and checkmark a box "I Understand...". Problem was that the box was grayed out. I tried several times but the problem recurs. I then call the number. The rep. did not know anything about this promotion. He searched for 10 minutes but did not find my eligibility. He suggested I go to a branch to find out. I threw the invitation in the trash can. Terrible system throughout. Stay away from Citi unless you don't mind spending hours on the phone correcting their defective system.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Don't do it, really, just don't
This is by far the worst experience I've ever had with a credit car/bank. I called their support center to see about reducing my APR. They asked me for my "secret word" which must be something new because I've never used a "secret" word for this account. They then asked for my cell phone number which I provided and was recorded in my profile online. I was then told that the number wasn't "valid", even though I use this cell phone number in all of my other accounts without issue. They then asked me for account information from another bank I use, which I of course refused since they have no right to know any account information for bank accounts outside Citi Bank. Up until this point I was logging into my account online without issue. Apparently these are the ONLY options they will use to allow you to regain access to your account. After this conversation, their fraud department decided to lock out my account so that I didn't even have access online to pay my bill. A week later I called again hoping to get someone intelligent on the phone, immediately asked for a manager, and was given the same run-around. Having no other options, I gave them my bank account information for the other bank. I am now in the process of trying to cancel my Citi account which has not been any better. I have now been hung up on 3 times without being able to get confirmation that the account has been closed. I have also filed a fraud report with my other bank in order to have that account number changed. This whole experience has been nothing but awful and I will never again use a Citi product.
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