at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and budgeting tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide.

 

Ratings methodology | Updated Aug. 6, 2019

Checking

4.0

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or transaction requirements. But if you qualify for a sign-up bonus, and meet requirements to waive the fee, the account could be worth a look.

 

The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Terrible Citibank!!
I thought the interest rates were good, so I attempted to open an online account. It was the longest process to do this! It literally took a month just to get paperwork and codes from them in the mail. Once I set up acct. it took another week to set up transfer w another bank to Citibank. They took out the money from my acct. and never put it in to my new Citibank acct. Instead they held on to it for another week and said there were some fraud issues w the acct. Meanwhile, Im locked out of my online acct. now, and my money is taken out from my other institution bank. Not to mention, "if you ever call them for help or you get locked out from your acct. "YOU WILL WAIT ON HOLD FOR 30MINS OR MORE, ONLY TO BE TRANSFERRED TO YET, ANOTHER PERSON SO YOU CAN EXPLAIN YOURSELF OVER AND OVER AGAIN!" I HOPE YOU GET A PERSON WHO SPEAKS GOOD ENGLISH TOO?" OR THEY SIMPLY DO NOT CALL YOU BACK LIKE THEY SAY THEY WILL!" I DONT CARE ABOUT THE INTEREST RATE, THIS WAS A HEADACHE AND NIGHTMARE FOR ME AND THE WORST BANKING EXPERIENCE I HAD DELT WITH. I CLOSED THE ACCT!!!!!! NOT WORTH THE POOOOR SERVICE!!!!! GO WITH CAPITAL ONE! THEY ARE GOOD!
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Now I can understand why they offer huge bonus
The service provided by Citi is terrible. Website terrible, mobile app terrible, full of bugs. It takes forever to call them because of their amazing auto answering system. Now I can understand how come they offer a much higher rate and account opening bonus. I cannot understand how come anyone can bank with them.
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