at Citibank,

Member, FDIC

Pros

$400 sign-up bonus
Strong online and mobile features, including budgeting and many customer service options
60,000+ fee-free ATMs
1,800 overseas branches

Cons

0.04% APY on standard savings account for balances below $25,000; better rates available elsewhere
Balance of at least $500 required in basic savings account to waive monthly fee
U.S. branches (about 700) are fewer than similar-sized peers

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Overall

3.5

Citibank offers a range of products and tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide. Ratings methodology | Updated June 25, 2018

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Simple Checking
APY
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

Certificate of Deposit
APY
0.80%
Min. balance for APY
$1,000
Length of term
5 years

at Citibank,

Member, FDIC

How does Citibank compare?

Citibank

Citi Savings

NerdWallet Rating

at Citibank,

Member, FDIC

APY

0.04%

Monthly Fees

$5

Bonus features

Live help 24/7

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

1.95%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

1.90%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
A never ending wait
Every visit I encounter 7-8 people in line and 2 tellers. I have literally never waited fewer than 20 minutes for a teller. They cant ever seem to get their excuses right either. 1 banker tells me that if I deposit inside funds are available next day, but ATM deposits take 2 days. But, I have deposited at the teller many times and there is a 2 day hold. Sometimes 6 days!! Then the next person says something different. CityBank is worse than BofA!!
Overall
Customer service
Poor
Website / app
Poor
Rates
Fair
Fees
Fair
Poor Customer Service
Citi was taking unauthorized payments from my account. I called to make sure these were cancelled. I was hung up on. I called back and was refunded and told it was not cancelled. It was not. I got two more unauthorized payments that Citi took. I called and was hung up on. I called back and was refunded the two payments and told it would not happen again. We shall see. All in all, it cost me 2 hrs of my time and hundreds of dollars in fees from the bank they took the money from and who knows how much damage to my credit. Avoid this company.
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