Advertiser Disclosure

Pros

Strong online and mobile tools, and many customer service options.
34,000 ATMs and over 1,000 branches.

Cons

0.01% APY on standard savings account; better rates available elsewhere.
High balances of $500 or more are required for savings products.

Overall

3.5

Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million accounts held by customers worldwide.

It offers the range of products and tools that you’d expect from such a large institution, but it also has a big bank’s drawbacks, and it falls short of its peers in some areas.

Ratings methodology | Reviewed June 13, 2016

Checking

3.5

Citibank's various checking accounts come with many fees or requirements. The basic checking account is the best option.

Savings Plus Account
0.01%
APY
$1
Min. balance for APY
Learn moreat Citibank
Basic Checking
$12
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat Citibank
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
So poor service
Ridiculous... I am not able to receive my salary as they're holding it on deposit. It's been one week already. They keep promising to sort it out but still no result. Totally frustrating, have never experienced this kind of things with other banks.
Overall
Customer service
Poor
Website / app
Good
Rates
Fair
Fees
Fair
Flaws
I've been with the financial institution for almost 9 yrs, had family members sign up for it too. Someone made a fraudulent charge using my debit card number for services in a foreign country ( I have no relationship to). Their fraud policy says, that because the card was in my possession, they will not give me an immediate credit, but rather hold the funds pending the merchant taking it. Then if the merchant takes it, they will give me the credit then. Or if the merchant doesn't take it, they'll give it back to me. Problem, if I live in the US, have not traveled outside, why would they(Citibank) need to hold those funds (even though it's clear that the charge was not me)? This is a disadvantage to their loyal consumers. I feel as if they do not believe that I didn't teleport from the US to Germany during my sleep and made the charge. Days later and the charge is still on my account, an investigation has not even begun, and I am out of that money, until they're good and ready. By the way, I'm aware that their all American business has a call center in a foreign country, at least two of the three persons whom I conversed with today were not from the US.
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