Advertiser Disclosure

Pros

Strong online and mobile tools, and many customer service options.
34,000 ATMs and over 1,000 branches.

Cons

0.01% APY on standard savings account; better rates available elsewhere.
High balances of $500 or more are required for savings products.

Overall

3.5

Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million accounts held by customers worldwide.

It offers the range of products and tools that you’d expect from such a large institution, but it also has a big bank’s drawbacks, and it falls short of its peers in some areas.

Ratings methodology | Reviewed June 13, 2016

Checking

3.5

Citibank's various checking accounts come with many fees or requirements. The basic checking account is the best option.

Savings Plus Account
0.01%
APY
$1
Min. balance for APY
Learn moreat Citibank
Basic Checking
$12
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat Citibank
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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
worst bank
Only bank i have an issue with for some reason although i maintain my balance some how i still get over drafts on my account its like they take your money because they feel like it it does NOT matter how respondsible you are with your account they will ALWAYS over draft you for some unknown reason worst bank ive had thus far. trusted bank? You thought it was i would not recommend
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Citibank sucks!
I just hung up for the 4th time with them after receiving yet ANOTHER past due notice. Note I'm on auto pay. See ya, get it together. I'm closing my account after this last payment clears. Enough is enough! I don't have any issues with ANY of my other accounts, all on autopay.
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