at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

At NerdWallet, we strive to help you make financial decisions with confidence. To do this, many or all of the products featured here are from our partners. However, this doesn’t influence our evaluations. Our opinions are our own.

Overall

3.5

Citibank offers a range of products and budgeting tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide.

 

Ratings methodology | Updated Aug. 6, 2019

Checking

4.0

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or transaction requirements. But if you qualify for a sign-up bonus, and meet requirements to waive the fee, the account could be worth a look.

 

The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Promotions are Scam
My sincere advice to people is to stay away from Citibank. Their promotion is a scam and i fell for it. They just want people to open accounts and leave huge sum of money so that these greedy people can make money. I opened checking and savings account and fulfilled all the requirements. They also gave me a promotion code when i opened the account. Since the date the requirements were fulfilled, i called and used chat message with them multiple times to inquire about cash bonus and every time they said the cash bonus would be paid on or before Jan 16th, which is when 90 days would be completed after the requirements are fulfilled. Yesterday i sent a message asking them about the cash bonus and the agent asked to call their one stop sales department. When i called the representative said that my account is not tagged with the promotion and hence the cash bonus cannot be paid. I was really upset and told the lady that i have the promotion code and the proofs (i had taken screen shots of the conversation i had with agents) and that i will explore legal options. The lady then said that she will escalate the issue, but i have to leave the accounts open until the investigation is complete. There was no guarantee that they would pay me the cash bonus and i didn’t want to leave big chunk of money with this bank. After going through this horrible experience i decided to pull my money and close the accounts.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
terrible, incompetent, stay away
What a terrible, incompetent company. Check out the awful reviews here -- https://www.depositaccounts.com/banks/reviews/citibank.html recounting experiences similar to mine: responded to a mailer with an "exclusive offer for existing cardmembers" to open a checking account and receive bonus. On 11/23 received letter that account was open, stating I'd need an ATM card to access the account online. Since it never arrived, called 4 times over the next four weeks asking for the status and was told by 4 reps and 2 supervisors that Citi was delayed in processing the ID documents I had uploaded and an extension on the bonus would be provided. During this time, I received multiple duplicate and conflicting emails asking for various permutations of ID documents. Two days before Christmas, another rep said everything was complete but they needed a signature card (which they had never requested) to finalize it. The first rep said she'd email it to me, and then didn't. A second supervisor from another call finally emailed it. Found a fax machine since this is the one document they don't take online, and sent it in. Crickets for 3 weeks. Then last week, I received 3 duplicate letters all requesting I complete the same signature card. I finally got an email today that the account was available and I'd be able to log in once I had received the ATM card within 2 more weeks! Called in again and a rep and supervisor said the bonus period had expired, there is no record of an extension in all the call notes, and regardless, the account was actually open the whole time -- so I could have just made the deposit within 30 days even though I wouldn't have been able to access the account. The final supervisor acknowledged this was Citi's fault, confirmed she could see records of all my calls, and said they would initiate a formal internal investigation about why I had been led astray, but that regardless, the bonus had expired. And having applied for the account, I'm not eligible for another bonus for 6 months. I wouldn't trust this joke of a company to hold my money. This was the worst banking experience I could imagine, an awful way to treat existing, loyal customers, and I will warn everyone about Citi's terrible service and incompetence. Please research their bad reviews before responding to their mailers.
Some of the reviews on the NerdWallet site were purchased through a third party provider. Users who post a review directly on the NerdWallet site will not be compensated in any way. Please see our Terms of Use and Posting Guidelines for more information.