at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and budgeting tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide.

 

Ratings methodology | Updated Aug. 6, 2019

Checking

4.0

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or transaction requirements. But if you qualify for a sign-up bonus, and meet requirements to waive the fee, the account could be worth a look.

 

The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Simple Checking
APY
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

Certificate of Deposit
APY
0.25%
Min. balance for APY
$1,000
Length of term
1 year

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Senior overlooked during COVID-19
Although I keep a large sum in my Citi checking account, my mobile daily and monthly deposits are limited to under what I want to deposit. Being a senior with underlying complications, Citi will still NOT increase my mobile deposit limit in ANY way, which is the same trusted check every month that I must deposit by ATM. So now Citi is telling me I must risk "shelter in place" by going to one of their ATMs. Mind you, this is a DEPOSIT, not a withdrawl. Gotta get away from them!
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
They couldn't help during Covind-19
It seems that the didn't care
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