at Navy Federal Credit Union,

Federally insured by the NCUA

Pros

High rates for share certificates.
No monthly fees on basic savings and several checking accounts.
Over 30,000 free ATMs, plus some checking accounts offer ATM fee rebates.

Cons

Small branch network.
0.25% APY on basic savings; better rates available elsewhere.

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Overall

4.0

Navy Federal Credit Union is the largest credit union in the country, with over 8 million members and a mission to serve those who serve our country.

 

Military-based membership: You can join Navy Fed if you’ve served in a branch of the U.S. armed forces on active duty or as a reservist, if you’ve worked for the Department of Defense or a DOD contractor, or if you’re immediate family of someone eligible for membership.

 

Why join: If you live near a branch or don’t mind banking online, you can find mostly no-fee checking and savings accounts and high rates on share certificates.

Ratings methodology | Updated Feb. 14, 2019

Checking

4.5
All five Navy Federal checking accounts earn dividends, and you can choose from some solid free and low-cost options.
Basic Savings Account
APY
0.25%
Min. balance for APY
$5

at Navy Federal Credit Union,

Federally insured by the NCUA

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Fair
Rates
Fair
Fees
Fair
Extremely poor customer service
They mortgage department is really bad when it comes to giving you information, calling you back, more in a timely matter. We sometimes don’t get a call back for a week with important questions regarding our loan. I stuck with them because of the No PMI but that’s the only.... only reason we continued to work with them. The bank itself is good but the mortgage department needs help.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
VA HOME LOAN
Second loan I’ve done with navy federal and probably my last. First time around everything went good, this time I got the worst loan processor ever. My realtor who is the top in my area, had to help me a lot with contacting the bank. Every time I provided something the loan processor would ask me for it again a week or two later. She would never update me, I had to chase her around like it was my job. Overall I love the bank big fan, but the mortgage department has definitely gone south.
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