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Pros

No monthly fees on several checking accounts.
Some checking accounts offer ATM fee rebates.
At least 0.05% APY on all checking accounts.

Cons

High average balance required to avoid fee on Flagship Checking.
0.25% APY on basic savings; better rates available elsewhere.
Recently ordered to pay $28.5 million for improper debt collection practices.

Overall

3.5

Navy Federal may be right for you if:

  • You’ve served in a branch of the U.S. armed forces, on active duty or as a reservist; you’ve worked for the Department of Defense or a DOD contractor; or you have an immediate family member who is eligible for membership.
  • You want a checking or savings account with no minimum deposit or monthly service fee, and you don’t necessarily rely on access to a branch.

Ratings methodology | Reviewed Oct. 13, 2016

Checking

4.5

All five Navy Federal checking accounts earn dividends, and there are some solid free and low-cost options to choose from.

Standard Certificate
1.15%
APY
$10,000
Min. balance for APY
18 months
Length of term
Learn moreat Navy Federal Credit Union
Basic Savings
0.25%
APY
$5
Min. balance for APY
Learn moreat Navy Federal Credit Union
EveryDay Checking
$0
Monthly fee
None
Balance to waive monthly fee
Learn moreat Navy Federal Credit Union
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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
AWESOME
I have nothing but WONDERFUL things to say about NFCU. I have been with them for approx. 29 years and have NEVER had anything was AWESOME experiences. Their customer service is always EXCELLENT and they are on top of things. Just last night, I had someone try to use my credit card. They blocked it immediately and called me to see if I had made the purchase. They just can't be beat!!!!!! I HIGHLY RECOMMEND NFCU!!!!!
Overall
Customer service
Good
Website / app
Fair
Rates
Fair
Fees
Fair
Meh
I do like that their over-the-phone customer service is 24/7. I've been to a local branch and their systems were not working. I went another time and they couldn't print ATM cards. I also got misinformation that meant my debit card was useless. When they're good they're good, but it's not consistent.
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