Advertiser Disclosure

Pros

No monthly maintenance fees or minimum balances.
Over 55,000 ATMs available.
No overdraft fees.

Cons

No way to deposit cash.
Simple can't process some payments, including taxes.
No savings account or CDs.

Overall

4.5

Simple is a free, all-digital checking account designed to be used mostly on your smartphone. It comes with a Visa debit card and a handful of first-rate mobile banking tools.

Ratings methodology | Reviewed May 12, 2016

Checking

4.5

Simple offers a free, branchless checking account with mobile budgeting tools — but no way to deposit cash.

The mobile app keeps a running tally of how much money is "safe to spend" after accounting for scheduled bills, savings and transfers.

It's a good bet for those who want to avoid fees and overdrafts and want to bank primarily over an app.

Fee-Free Checking Account
$0
Monthly fee
None
Balance to waive monthly fee
Learn moreat Simple
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Overall
Customer service
Poor
Website / app
Good
Rates
Good
Fees
Low
NOT Simple
Too many hoops to jump through to be simple. I get it, security is a concern, but when you're required to send picture of driver's license, social security card, and bank statement PDFs, all online, it starts to feel weird and not worth the effort. When you write to support with your concerns, emails go unanswered. I've been waiting for a response, even if just an acknowledgement, for the past three weeks. In the meantime, I've already opened a savings account at my local bank and tied it to my existing checking account. In less than a day I was up and running. Thanks for nothing, Simple. Your app, website, and card are pretty to look at, but that's pretty much all you're good for.
Overall
Customer service
Poor
Website / app
Good
Rates
Good
Fees
Low
"Anything But Simple" Bank
I've been a customer with Simple for over a year now and I've had mostly positive experiences - until this last month. First, someone withdrew $100 from my account while I had my card on the other side of town. Instead of giving me a temp credit to my account as they investigate the fraud claim they denied to this time. After 7pm they have on-call customer service where you have to leave a voicemail and the associate calls you back. Because of the fraud my card was locked and before I could get a new one sent I needed to use the old card and withdraw money to get me through the weekend before my new card arrived. To do this, you call the bank when arriving to an ATM, they unlock the card, you withdraw the money and then they cancel the card and send a new one. This particular night I called and the associate went to sleep on me mid-call as I was driving to the ATM - for 23 mins. I kept yelling hello but he was knocked out. So I wasted my time and still had no cash. The next morning I wrote customer service Telling them about the sleeping associate and how He wasted my time for nothing. Instead of replying with a courteous and apologetic "sorry, how can we make this up to you" the reply was instead "you said you went home instead of the ATM - here's how you properly withdraw money from simple bank" and gave me a refresher on the process! Never even apologizing or mentioning the sleeping associate who wasted my time and was the reason why I couldn't withdraw my money in the first place. I did what I was supposed to do but they blamed me. I replied sternly and management stepped in and apologized saying they will look into properly making sure their associates are trained. Ok, thanks, we're good. Or so I thought. Less than 2 weeks later I get messages from fraud dept about a claim that wasn't even mine! It was another customers. The next day I get another message about my account being 15 days overdrawn. Once again - wrong. There are tons of mistakes and oversights at Simple. They lack basic customer service skills like an APOLOGY for their mistakes! It's to the point where I wouldn't trust them with Monopoly money let alone mine anymore. It's a wrap.
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