at Simple,

Member, FDIC

Pros

No monthly maintenance fees or minimum balances
Over 40,000 domestic ATMs available
No overdraft fees

Cons

No way to deposit cash directly
Simple's bill-pay feature can't process some payments, including taxes
No savings account or CDs

Overall

4.0

Simple is a free, all-digital checking account designed to be used mostly on your smartphone. It comes with a Visa debit card and a handful of first-rate mobile banking tools.

Ratings methodology | Updated October 23, 2017

Checking

4.5

Simple offers a free, branchless checking account with mobile budgeting tools — but no way to deposit cash directly. The mobile app keeps a running tally of how much money is "safe to spend" after accounting for scheduled bills, savings and transfers. It's a good bet for those who want to avoid fees and overdrafts and want to bank primarily over an app.

 

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Fee-Free Checking Account
APY
N/A
Monthly fee
$0
Balance to waive monthly fee
$0

at Simple,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Good
Rates
Fair
Fees
Fair
Not so simple
I've been a simple customer for a while, so I don't submit this as a newbie. I love the app, but Simple has some big issues. They aren't a bank, they are a 3rd party that interfaces with a bank. Communication has been poor. I had to mail in a check to deposit because it was over the mobile deposit threshold. The deposit got rejected, but nobody could tell my why or where my check was and said it would be mailed back within 7 days. The check was endorsed and had my account information on it. As far as I knew, someone stole my check and they really didn't care. I kept getting different answers each time I called in. They interface with BBVA Compass bank on your behalf. They can't even transfer you to someone at BBVA who might actually handle your money. Managers will not call you back and just send messages through the app. I really wanted to love Simple, but simple they are not, it's really complicated and the customer pays the price. Simple sounds great in concept, but there are deep flaws, and the customer is not the priority.
Overall
Customer service
Poor
Website / app
Excellent
Rates
Poor
Fees
Low
Annoying
Online banking is a pain if you get paid in cash a lot. Simple doesn't make things easier. If you're gonna get an online bank, go w Aspiration. Also, simple won't let me log in to my own account because I changed my phone number and can't remember my last transaction. They basically said they can't help me. What kind of customer service is that
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