Pros

3,000 branches in 25 states
Promotional CD earns as much as 1.75% APY for 59-month term; rates may vary depending on where you live

Cons

0.01% APY on standard savings account; better rates available elsewhere

Overall

3.0

Big banks sometimes charge high fees and offer low interest rates — that’s no secret. U.S. Bank, the country’s fifth-largest by assets, is among those. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.

Ratings methodology | Reviewed July 27, 2017

Checking

3.5

U.S. Bank offers seven types of checking accounts, including options for students, seniors and people who exclusively use debit cards instead of checks. There are also silver, gold and interest-earning packages for those who have other accounts at the bank.

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To waive the charge, make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

U.S. Bank offers free access to over 5,000 ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge (unless it’s a MoneyPass ATM, in which case there’s no surcharge from the ATM operator).

Standard Savings Account
0.01%
APY
$1
Min. balance for APY
Learn moreat U.S. Bank
Easy Checking
$6.95
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat U.S. Bank
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Fair
Rates
Poor
Fees
High
Worst discrepancy between their ‘back office’ and bankers
Bankers are uninformed of their own policies. Funds often are lost in transaction because of ‘back office’ and banker discrepancies. They hold funds as long as possible and whenever applicable. They will not provide policies when necessary and mainly because they do not know policies. Management will lie about abilities, banking procedures and policies
Overall
Customer service
Poor
Website / app
Fair
Rates
Poor
Fees
High
Work claim process ever - US Bank
I would have given 0 stars if there would have been an option. I raised a claim with US bank since I had a water leak in my house and insurance covered all the costs and paid me the checks within 4 weeks , but unfortunately I just owed US Bank 23K on my mortgage so they held the checks worth 40K as hostage. I tried calling them at least 20 times before I got some actual answers and whole process. None of the representatives or the website has the whole process documented. They would ask for couple of documents 1 day and next day ask for couple of more documents and this will go on for few weeks. Their insuranceclaimcheck.com website is just piece of junk where you can just upload some documents and your request will get denied without any reason. So after all this hassle I asked them if I pay my mortgage of 23K right away when will you release the funds they said it takes 30 days. So I learned a lesson and never to use US Bank in future for any of the transactions.
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