Advertiser Disclosure

Pros

Access to more than 60,000 ATMs.
No monthly fees or balance requirements for basic accounts.
Money Manager tool that tracks spending.

Cons

Top annual percentage yield (APY) on basic savings account is 0.15%; better rates are available elsewhere.
Only four locations in the U.S., most financial centers closed recently.
Membership limited to people with military ties.

Overall

3.5

Military families on the move need a bank that goes with them. Through online banking options, mobile tools and a broad ATM network, USAA Bank ensures that members can access their money from anywhere.

If you’re eligible for membership, the bank’s no-fee checking account and Money Manager tool deserve a closer look.

Ratings methodology | Updated May 12, 2017

Checking

4.5

USAA offers four checking accounts nationwide: basic checking, college checking, youth spending and military checking. (A fifth account, Cashback Rewards Checking, is available in 28 states as part of a pilot program.) They all have the same fees and requirements, though for new recruits the cashback and military checking accounts waive the $25 minimum opening deposit.

Standard Savings Account
0.01%
APY
$1
Min. balance for APY
Learn moreat U.S. Bank
Easy Checking
$6.95
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat U.S. Bank
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Terrible bank
Us bank is the worst bank I have ever dealt with. I have deposited 2 checks in the last month and they have put a hold on both. They can't give u a good explanation and the say call this number and then they say call this number. No one know what the hell is going on. I just want my damn money. Us bank, ya'll suck
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Unbelievably incompetent
If i could rate negative stars i would. Ive suppossedly had a fraud investigation going on since early march. I filed a police report and all the necessary paper work with the bank. Ive lost track how many times i have called, emailed, and gone into this branch to speak with someone about this claim. The other day i try to log into my account to see if there was an update. It said that the account was no longer active. So today i called the branch. The teller who answered told me that there had been no claim filed. After several different times i was told it was filed and now we were just waiting for a response. She proceeded to talk over me, being incredibly rude and unhelpful the entire time. I asked to speak to a manager. She continued to talk over me. I asked 4 more times before i was finally put on hold to speak to a manager. I was literally on hold for a half an hour. After the 30min mark i finally gave up and hung up the phone. All i know is that there is no longer an active account... sooo i have no idea what is going on with my account and apparently they dont either. I should have been notified if anything changed. Especially since this can seriously impact my credit, etc. This whole thing is absolutely ridiculous. It is clear that this bank is incredibly incompetent and unprofessional. Once (if i ever) learn what is going on with my account i will be leaving this bank. And you better believe i will be warning everyone i know to steer clear of this bank.
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