Advertiser Disclosure

Pros

3,000 branches in 25 states.
Promotional CD earns 1.50% APY for 59-month term.

Cons

0.01% APY on standard savings account; better rates available elsewhere.

Overall

3.0

It’s no secret that big banks sometimes charge high fees and offer low interest rates. U.S. Bank, the country’s fifth-largest by assets, falls squarely in this category. What the institution does well is provide convenient access to thousands of physical branches and ATMs.

Ratings methodology | Reviewed Jan. 9, 2017

Checking

3.0

U.S. Bank offers seven types of checking accounts, including options for students, seniors and people who exclusively use debit cards instead of checks. There are also silver, gold and interest-earning packages for those who have other accounts at the bank.

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To waive the charge, you must opt for e-statements and make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

As a U.S. Bank customer, you get free access to over 5,000 ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge.

Standard Savings Account
0.01%
APY
$1
Min. balance for APY
Learn moreat U.S. Bank
Easy Checking
$6.95
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat U.S. Bank
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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
GO ELSEWHERE!
Ongoing issues with these yahoos. They issued a new bank card to me seemingly at random. I was told first that it was a system glitch due to maintenance, and that the new card would be cancelled and my existing card would be fine. My existing card stopped working 2.5 weeks later. The next person told me it was really due to a data breach at a merchant they refused to name and refused to even give a timeframe of when this supposedly happened. They "rushed" a new card to me and told me it would arrive 2 days later. I didn't get it until 5 days later, and never got a supervisor callback as I requested and was promised. On top of that, I had to call yet again today (my FOURTH call to these people) to get them to issue another letter with a pin number since the one for my old card didn't transfer over like I was told it would. The rep had the nerve to tell me to "just calm down" in a patronizing tone when I expressed my anger and frustration over the situation, and how I had been lied to multiple times, then proceeds to tell me there are no records prior to 2012 for me calling in. I am going to Navy Federal Credit Union tomorrow and having them re-open my old account. I will NEVER use US Bank again, and I will NEVER recommend them to anyone. If I could, I would give US Bank ZERO stars across the board. They don't deserve even ONE star, they are that bad. I swear by all that's good in the world, you are better off going elsewhere.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Terrible Bank and Service
This is the worst bank you could ever use. They make mistakes like "loosing" your deposit and then "fixing" it but charging you a fee for their mistake. They will add a fee to anything and everything possible even when it is their mistake that caused it. They often make mistakes with deposits and withdrawals. They will pretend to "take care" of you by removing half of the fee that shouldn't have been there to start with. I will be closing my account and will continue to make sure all friends, family, and businesses I know of will never use this bank and have their money taken from them. I work in the finance industry with new businesses looking for business accounts and will NEVER recommend this bank to any of my clients. Doesn't even deserve one star!
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