at U.S. Bank,

Member, FDIC

Pros

More than 3,000 branches in 26 states.
Promotional CDs with rates starting at 1.75% APY; rates vary depending on your location.

Cons

0.01% APY on standard savings account; better rates available elsewhere.

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Overall

3.0

It’s no secret that big banks sometimes charge high fees and offer low interest rates. U.S. Bank, the country’s fifth-largest by assets, is no exception. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.

 

Ratings methodology | Updated December 5, 2018

Checking

3.5

U.S. Bank offers seven types of checking accounts, from a basic account to options for students and people who exclusively use debit cards instead of checks, as well as an interest-bearing account for seniors. There are also silver and gold packages designed for those who have other accounts at the bank, and an additional interest-earning account.

 

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To get the charge waived, make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

 

U.S. Bank offers free access to more than 4,700 U.S. Bank ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge (unless it’s a MoneyPass ATM, in which case there’s no surcharge from the ATM operator).

Standard Savings Account
APY
0.01%
Min. balance for APY
$1

at U.S. Bank,

Member, FDIC

Easy Checking
APY
Monthly fee
$6.95
Balance to waive monthly fee
$1,500

at U.S. Bank,

Member, FDIC

Certificate of Deposit
APY
0.75%
Min. balance for APY
$10,000
Length of term
5 years

at U.S. Bank,

Member, FDIC

How does U.S. Bank compare?

U.S. Bank

Standard Savings Account

NerdWallet Rating

at U.S. Bank,

Member, FDIC

APY

0.01%

Monthly Fees

$0

Bonus features

2,000+ branches

Mobile-friendly

Live help 24/7

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.25%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

2.10%

Monthly Fees

$0

Bonus features

Competitive APY

Live help 24/7

No Monthly Fee

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Diminishing bank
I've been trying to refinance my car with US BANK for the past 4 weeks. After I submitted my application, they notified me that everything looked great and that I would be approved if I sent them further documentation (beyond my LEASE AGREEMENT) to validate where I live. Because I recently moved, I had to wait about 3 days to receive my mail. I provided them with this documentation via email to the local branch manager and got no response. I called customer service and they told me the branch decided to NOT approve my loan application. I was compliant, patient, and waited 4 weeks for nothing. I feel betrayed by my bank, and at this point, I'm forced to switch to HUNTINGTON. At least they have more branches, better rates and a better app. US BANKS locations are also diminishing. It used to be easy to find a US BANK location, now I have to travel at least 20 minutes out of my way to get to one. Although, because of the poor treatment to their customers and high rates, I would say any US BANK member should save themselves the future headaches and switch banks because when it comes to taking care of their customers and being prompt with responses, they are absolutely terrible. They try to be nice about it, but when you're terrible at your job, it doesn't matter how nice you are. GOODBYE US BANK
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Really bad customer service
Really bad customer service my husband call and verify my my check to deposit to his account and the customer service agree to deposit my check and after deposit I found out they reverse my check so my husband call them and they said sorry your wife is not on account and my husband told them every he call before and then they denied my check and when I recieve it is a copy not a original then I call and the customer service raise his voice and screaming at me on the phone plus waist my gas ran around and look for a place to cash the copy they send plus I lost my $300 to cash this stupid copy.What a shame customer service.Soon I'm gonna move our account to a different bank.
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