Pros

3,000 branches in 25 states
Promotional CD earns as much as 1.75% APY for 59-month term; rates may vary depending on where you live

Cons

0.01% APY on standard savings account; better rates available elsewhere

Overall

3.0

Big banks sometimes charge high fees and offer low interest rates — that’s no secret. U.S. Bank, the country’s fifth-largest by assets, is among those. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.

Ratings methodology | Reviewed July 27, 2017

Checking

3.5

U.S. Bank offers seven types of checking accounts, including options for students, seniors and people who exclusively use debit cards instead of checks. There are also silver, gold and interest-earning packages for those who have other accounts at the bank.

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To waive the charge, make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

U.S. Bank offers free access to over 5,000 ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge (unless it’s a MoneyPass ATM, in which case there’s no surcharge from the ATM operator).

Standard Savings Account
0.01%
APY
$1
Min. balance for APY
Learn moreat U.S. Bank
Easy Checking
$6.95
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat U.S. Bank
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Stay Away
Horrible customer service. Froze my account because of fraud and DIDN'T CALL, EMAIL, TEXT, PUT A NOTIFICATION ON THE APP, NOTHING. They had all my information to get in contact with me but they just didn't because apparently they lack even the barest semblance of decency. Still can't get any access to my money since I work during banking hours, and I have no eta on when the paper work for the few dollars of fraud will show up or when my new debit card will show up so I can eat something other than the stale food in my pantry. US Bank is a JOKE DO NOT GIVE THEM YOUR MONEY
Overall
Customer service
Poor
Website / app
Fair
Rates
Poor
Fees
High
Incompetent and Unresponsive
Banked here or the predecessor bank for a long time. Customer service is nonexistent - people in the branches have no authority or ability to solve problems, nor do the people answering the phones. The last straw was taking out a small home equity loan - a horrible experience from beginning to end. During the application process, the bank contacted my insurance broker without my knowledge or permission and had themselves added to a policy even before the loan had been approved or closed! After the loan closed, receiving constant demands from their insurance department for increases in insurance on the property because they cannot understand that the insurance coverage on this condominium property is carried by the association, and is not my personal policy on the household contents. Each time my insurance broker and I explain this to them, and yet another demand letter comes in a month or two over another issue. I am going to pay off the loan early just to avoid further dealings with these idiots.
Some of the reviews on the NerdWallet site were purchased through a third party provider. Users who post a review directly on the NerdWallet site will not be compensated in any way. Please see our Terms of Use and Posting Guidelines for more information.