at U.S. Bank,

Member, FDIC

Pros

More than 3,000 branches in 26 states
Promotional CDs with rates starting at 1.75% APY; rates vary depending on your location

Cons

0.01% APY on standard savings account; better rates available elsewhere

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Overall

3.0

Big banks sometimes charge high fees and offer low interest rates — that’s no secret. U.S. Bank, the country’s fifth-largest by assets, is no exception. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.

Ratings methodology | Reviewed February 27, 2018

Checking

3.5

U.S. Bank offers seven types of checking accounts, including options for students, seniors and people who exclusively use debit cards instead of checks. There are also silver and gold packages for those who have other accounts at the bank and an interest-earning account.

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To waive the charge, make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

U.S. Bank offers free access to more than 5,300 ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge (unless it’s a MoneyPass ATM, in which case there’s no surcharge from the ATM operator).

Standard Savings Account
APY
0.01%
Min. balance for APY
$1

at U.S. Bank,

Member, FDIC

Easy Checking
APY
Monthly fee
$6.95
Balance to waive monthly fee
$1,500

at U.S. Bank,

Member, FDIC

Certificate of Deposit
APY
0.75%
Min. balance for APY
$10,000
Length of term
5 years

at U.S. Bank,

Member, FDIC

How does U.S. Bank compare?

U.S. Bank

Standard Savings Account

NerdWallet Rating

at U.S. Bank,

Member, FDIC

APY

0.01%

Monthly Fees

$0

Bonus features

2,000+ branches

Mobile-friendly

Live help 24/7

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

1.85%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

1.75%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Fair
Website / app
Poor
Rates
Fair
Fees
High
Shady.
When you open with a brick & mortar bank, you have customer service expectations. You expect representative to be able to help you, you expect them to listen to your concerns & respond appropriately, you expect them to have a level of concern, awareness, & reliability that only a living person can often provide. Furthermore, when you choose a large, older brick & mortar bank, you expect consistency, the opportunity for growth, & a trustworthiness that can often only be found with years of wisdom garnered from past mistakes. You get none of this US Bank & to add insult to injury, it is your fault entirely for even placing them on such a figmented pedestal. Imagine my surprise to hear that there is nothing they can do to intervene in the automated actions of their 3rd party managed ATM’s. Imagine my shock when their glorified sales rep (they refer to themselves as “Banker’s”) place the blame solely on me for expecting to be warned (JUST warned) about a $1200 check suddenly being reversed & overdrafting my account simply because I’m in the middle of a name change (nevermind the fact that it still had my husband’s name on it as well & that our account is joint). Imagine my utter shock to discover than when I vehemently denied overdraft protection, I didn’t quite pick THE CORRECT option that would not only deny just Visa transactions, but RECURRING Visa transactions as well! Gosh, I must just be SO LAZY to not have realized all these rules about my account THAT WERE NEVER EXPLAINED in the last 4 years I’ve owned this account & NEVER OVERDRAFTED, or even the last time just this year I called regarding this same matter & was explicitly told that ONLY ACH transactions would be put through. What’s crazy is that these people honestly believe that because of $90 worth of transactions going through (which again, should have been declined- oh don’t worry, they now made sure to click that option for me this time! So no big!/s) it’s entirely justified to STEAL $180 even though it sat negative for all of TWO DAYS. Ladies & gentlemen, not even Wells Fargo, the king of banking horror stories, did this to me. My account could sit negative for a total of 3 day’s & I would maybe incurr ONE fee. Yup. So think TWICE folks, this is not the bank for you, trust me. I expect to be treated like a number, I expect fees when I make mistakes, what I DO NOT expect from a PHYSICAL BANK that I can go into is the lack of help, transparency, & theft I’ve been provided with despite the 4 years of WEEKLY direct deposits (every Friday) my husband & I have made! Oh, this is rich too, one day, for no particular reason at all, US Bank closed our savings account even though we’d just had about $1k in it a couple weeks prior & were about to put more in. Oh! & while we’re at it, let’s mention the fact that our account is supposed to be FREE with a qualifying direct deposit, ask me why we’ve suddenly been charged every month this last year... guess what? I have no idea & neither do any of the reps! I would ask a qualified banker, but the THREE times I’ve put in a request, nobody calls us back! & remember, those “bankers” they have at each location... they’re sterile sales people! Last, but certainly not least, the rep I JUST spoke to (she’s the FIRST kind rep I’ve ever spoken to through them) said that customer service reps are completely neutered. They can ONLY reverse fraudulent transactions, no bank fees, just fraudulent transactions... you need a “Banker” to do everything else... but they don’t call you back! So yeah... I recommend looking elsewhere. This is one pile of crap you do not want to have a relationship with.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Worst Banks In My Opinion
I've had dozens of banks in my lifetime and this is the worst bank bar none! For instance, I set a travel alert and they of course ignore it and I can't use the card to get my own money. When I tried to call them collect from outside the country, they are not open when it is daytime here, -- of course. Thank goodness I had another backup card from a bigger bank.
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