at U.S. Bank,

Member, FDIC

Pros

More than 3,000 branches in 26 states.
Promotional CDs with rates starting at 1.75% APY; rates vary depending on your location.

Cons

0.01% APY on standard savings account; better rates available elsewhere.

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Overall

3.0

It’s no secret that big banks sometimes charge high fees and offer low interest rates. U.S. Bank, the country’s fifth-largest by assets, is no exception. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.

 

Ratings methodology | Updated December 5, 2018

Checking

3.5

U.S. Bank offers seven types of checking accounts, from a basic account to options for students and people who exclusively use debit cards instead of checks, as well as an interest-bearing account for seniors. There are also silver and gold packages designed for those who have other accounts at the bank, and an additional interest-earning account.

 

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To get the charge waived, make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

 

U.S. Bank offers free access to more than 4,700 U.S. Bank ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge (unless it’s a MoneyPass ATM, in which case there’s no surcharge from the ATM operator).

Standard Savings Account
APY
0.01%
Min. balance for APY
$1

at U.S. Bank,

Member, FDIC

How does U.S. Bank compare?

U.S. Bank

Standard Savings Account

NerdWallet Rating

APY

0.01%

Monthly Fees

$0

Bonus features

2,000+ branches

Mobile-friendly

Live help 24/7

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.15%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

2.10%

Monthly Fees

$0

Bonus features

Competitive APY

Live help 24/7

No Monthly Fee

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
no customer service
I received a letter from the force insurance dept of US Bank. They stated that they were going to buy expensive insurance for me to cover the loan amount on a mortgage that they hold. I would be responsible to pay for this insurance. However I had already paid my annual insurance premium for this home. I asked my agent to fax the renewal to them. She did so immediately. When I finally got hold of a person to talk to I was told that they did get the fax on July 3rd, but it had not been put into their system for eight days. This length of time is ridiculous. During this time I emailed customer service who does NOTHING except basically say "too bad, so sad -- we can do nothing to help you". I tried calling customer service and after many minutes entering all the numbers that they wanted, they put me on hold for too long a time. I tried to log into my account online but I can NOT do that because there are security questions to answer. Catch 22 -- I have never picked any security questions or given answers for them. The stress of the threat and the time I wasted to get them to admit they already had my renewal was unnecessary-- yet they did this to me anyway. I HOPE YOU WILL AVOID DOING BUSINESS WITH THIS BANK. DO NOT BELIEVE THE TV ADS THAT TALK ABOUT HOW THEY REALLY CARE ABOUT THEIR CUSTOMERS. BECAUSE THEY REALLY DON'T.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Fraudulent charge, no help
I had a checking account with US Bank for 2 years, great employees, until I discovered my checking account was short by $50. I looked at the history on my account, and found that a charge from a merchant that I did not know was on my account. This charge just barely put my account into the negatives by about $7, as it was almost payday. I thought, ok no problem, I'll just call them and get it solved. Sorry, we can't help you. Is the answer I got. I said, fine, close the account, I will bank with someone else. Five months later i get a letter from a collections agency, stating that US Bank was claiming I owed them OVER $700! You're telling me, that US Bank really doesn't care about their customers, SO much, that they milked the account, which was supposed to have been closed, for over $700? Planning to pursue a lawsuit, because I showed the collections agency the proof of the fraud and they still are trying to get my money.. I now have Key Bank, had a small fraudulent charge of like $30, called them and I got, ok we will have that fixed for you in 10 days. The next day I looked at my bank account, and it was already fixed. Would definitely recommend Key over the worthless and greedy US Bank.
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