Pros

Access to more than 60,000 ATMs.
No monthly fees or balance requirements for basic accounts.
Money Manager tool that tracks spending.

Cons

Top annual percentage yield (APY) on basic savings account is 0.15%; better rates are available elsewhere.
Only four locations in the U.S., most financial centers closed recently.
Membership limited to people with military ties.

Overall

3.5

Military families on the move need a bank that goes with them. Through online banking options, mobile tools and a broad ATM network, USAA Bank ensures that members can access their money from anywhere.

If you’re eligible for membership, the bank’s no-fee checking account and Money Manager tool deserve a closer look.

Ratings methodology | Updated May 12, 2017

Checking

4.5

USAA offers four checking accounts nationwide: basic checking, college checking, youth spending and military checking. (A fifth account, Cashback Rewards Checking, is available in 28 states as part of a pilot program.) They all have the same fees and requirements, though for new recruits the cashback and military checking accounts waive the $25 minimum opening deposit.

USAA Savings
0.15%
APY
$10,000
Min. balance for APY
Learn moreat USAA Federal Savings Bank
Free USAA Classic Checking
$0
Monthly fee
None
Balance to waive monthly fee
Learn moreat USAA Federal Savings Bank
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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Don't Bank Here
USAA Banking is a joke, they are all about getting what they kind our of you. I am just waiting till the end of the year to cancel my business with them. They will approve you for a credit card and whenever they want to they will decrease your credit limit, which in returns affect your credit score. They are also good at processing your incoming bills, so you will go into default when you have a pending deposit. All so they can collect NSF fee's. My experience with these guys have been horrible. I have been a member since 2012, but I am moving to Navy Federal as they actually care about their members.
Overall
Customer service
Excellent
Website / app
Excellent
Rates
Fair
Fees
Low
Been great for years
I've been banking with them since I was a teen. I've always been very pleased with the customer service. I love the fact that all ATM fees are refunded to me. It also gives me piece of mind to use a bank that has a long standing reputation of fair practices. Twice they have contacted me with information about suspicious activity on my cards. Because of their proactove ppractoces, we were able to prevent any funds from being stolen from us. I will probably be with USAA for life! Btw, I don't think the title still applies
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