Advertiser Disclosure

Pros

Access to 60,000 ATMs.
No monthly fees or balance requirements for basic accounts.
A Money Manager tool that tracks spending.

Cons

0.15% APY on basic savings account; better rates available elsewhere.
Only 17 financial centers in the U.S.
Membership limited to customers with military ties.

Overall

3.5

Military families on the move need a bank that goes with them. Through online banking options, mobile tools, a broad ATM network and branches near military communities, USAA Bank ensures that members can access their money from anywhere.

If you’re eligible for membership, the bank’s low-fee checking account and Money Manager tool deserve a closer look.

Ratings methodology | Reviewed Sept. 28, 2016

Checking

4.5

USAA offers four checking accounts: basic checking, college checking, youth spending and military checking. They all have basically the same fees and requirements. The only exception is the military checking account, which waives the minimum opening deposit for new recruits.

USAA Savings
0.15%
APY
$10,000
Min. balance for APY
Learn moreat USAA Federal Savings Bank
Free USAA Classic Checking
$0
Monthly fee
None
Balance to waive monthly fee
Learn moreat USAA Federal Savings Bank
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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Mighty giant falls
Definitely not the bank it used to be. Have numerous website technical issues requiring numerous calls to try to resolve and often unsuccessful. Tech/representative say they will call me back with a resolution and they don't. Technical issues are with online checking/e-bill pay and online credit card services. Every time I call to address the same issue I have to start over because they don't have any record of previous calls and they always have me reset my browsing history even though I told them I have already done it. Very frustrating. I will very shortly be a "Past Customer".
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Horrible
I closed my account but they kept it open by depositing my ATM rebate in my closed account which kept it open and I had no idea because I was told it was closed. Cannot go in person to withdraw money so I have to wait 24 hours to close the account then wait for a check in the mail. Horrible interest rates also. Was a customer for 17 years and got a better rate from my car dealer, USAA rate was 8% and my car dealer was 4%, big difference. Never again. Find a bank you can walk into. I'm a current customer only because they won't close mt account.
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