Advertiser Disclosure

Pros

Access to 60,000 ATMs.
No monthly fees or balance requirements for basic accounts.
A Money Manager tool that tracks spending.

Cons

0.15% APY on basic savings account; better rates available elsewhere.
Only 17 financial centers in the U.S.
Membership limited to customers with military ties.

Overall

3.5

Military families on the move need a bank that goes with them. Through online banking options, mobile tools, a broad ATM network and branches near military communities, USAA Bank ensures that members can access their money from anywhere.

If you’re eligible for membership, the bank’s low-fee checking account and Money Manager tool deserve a closer look.

Ratings methodology | Reviewed Sept. 28, 2016

Checking

4.5

USAA offers four checking accounts: basic checking, college checking, youth spending and military checking. They all have basically the same fees and requirements. The only exception is the military checking account, which waives the minimum opening deposit for new recruits.

USAA Savings
0.15%
APY
$10,000
Min. balance for APY
Learn moreat USAA Federal Savings Bank
Free USAA Classic Checking
$0
Monthly fee
None
Balance to waive monthly fee
Learn moreat USAA Federal Savings Bank
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Excellent
Website / app
Excellent
Rates
Fair
Fees
Low
A member since 2001
I'm surprised by the amount of negative reviews. Given my experience dealing with USAA, I wonder if some the previous reviewers were ever actual customers of USAA. They've never put a hold on any of my paychecks. In fact, they are always available for use a day before the scheduled deposit. During the last threatened government shutdown, I received a letter from USAA telling me that they were going to cover service member paychecks if the government didn't. How many banks would do that? USAA has been there for my family through multiple deployments, identity theft, buying a house, having kids, a car accident and retirement. Their customer service has been excellent EVERY TIME I've called. I am looking for another bank for my savings needs as there are better interest rates out there. I also prefer Navy Federal over USAA for my loan needs (Sorry USAA). Other than that, I am completely satisfied with USAA and plan on being a member for life.
Overall
Customer service
Poor
Website / app
Excellent
Rates
Poor
Fees
High
Horrible
Usaa is the worst bank ever. I was a memeber with them for over 8 years. Used to love them and recommended my family and told them oh! All this great things and how nice the people on the phone were etc. A person who my husband did a job for gave him a check and we deposited like normal, it didn't had suffiecient funds but USAA always gave us the money before it cleared up. So we used the money NOT knowing it didn't have suffiecient funds. As soon as we saw my account was negative the amount of the check we did what we could to get the money deposited in the bank that same day and we thought everything was fine since we paid back. Oh no we were so wrong! They cancel my accounts, my online access and my credit card, they accused me of fraud for one simple check that we deposited with insufficient funds, first time in 8 years. They still are holding the rest of my money hostage. My tax return was deposted there and they won't release my money even though they told me I would be sent a check in 60 days. Everytime I call I get treated like a criminal. I told them that it is not my fault if someone gives me a check with insufficient funds and explained that we paid everything back as soon as we saw it. They don't care. I have never been treated and disrespected so bad in my entire life. I served the military. What a joke of a supportive bank. I am high risk pregnant and I have been living off my credit cards because we went to see a specialist and thought that we would be able to cover the charges with my taxes. Well the specialist will no longer see me as I cant paid the $600 that we agreed on paying for each appointment because we don't have that much money and the taxes was our only hope. But again this bank doesn't care. Do not bank with them. A simple check with insufficient funds in any other bank would have been a penalty fee, they closed everything and my credit card with them was my first so it even lowered my credit score and my credit history. I told them multiple times that I needed to talk to a manger or a higher up and they said they don't have managers or some other said that a manager would call me in 24 hours. No one called me. HORRIBLE BANK. I just switched to Navy Federal and because they are a small bank they are way nicer and understands what problems families go through so far they have treated me with respect. USAA is a bank that thinks it's better than you. That's no place for us. THEY KICKED US WHEN WE WERE DOWN. We have proof and we will be suing them for discrimination and other stuff. Their 60 days were up today. Save yourself a headache and do not bank with them.
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