Advertiser Disclosure

Pros

Access to more than 60,000 ATMs.
No monthly fees or balance requirements for basic accounts.
Money Manager tool that tracks spending.

Cons

Top annual percentage yield (APY) on basic savings account is 0.15%; better rates are available elsewhere.
Only four locations in the U.S., most financial centers closed recently.
Membership limited to people with military ties.

Overall

3.5

Military families on the move need a bank that goes with them. Through online banking options, mobile tools and a broad ATM network, USAA Bank ensures that members can access their money from anywhere.

If you’re eligible for membership, the bank’s no-fee checking account and Money Manager tool deserve a closer look.

Ratings methodology | Updated May 12, 2017

Checking

4.5

USAA offers four checking accounts nationwide: basic checking, college checking, youth spending and military checking. (A fifth account, Cashback Rewards Checking, is available in 28 states as part of a pilot program.) They all have the same fees and requirements, though for new recruits the cashback and military checking accounts waive the $25 minimum opening deposit.

USAA Savings
0.15%
APY
$10,000
Min. balance for APY
Learn moreat USAA Federal Savings Bank
Free USAA Classic Checking
$0
Monthly fee
None
Balance to waive monthly fee
Learn moreat USAA Federal Savings Bank
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Overall
Customer service
Poor
Website / app
Fair
Rates
Poor
Fees
Fair
Lost me as a customer
I have been a loyal customer for over 20 years. This banking system has gone from great to the worst. Customer service is the worst I have encounter at a bank. Back in January, I was trying to clear one cent out of an old account, it took 37 min and 6 different representatives to help me do that. Seriously? Today, I had another issue with them and they customer service is so rude, I don't know why anyone would do business with them.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Disgusted with their BS!
Cancelled auto policy to move overseas on October 2016. USAA CONTINUED to charge me through March 2017! Would not refund and called my adult daughter! to ask leading questions. Destroyed my credit rating. Gross overcharge on USAA credit card was resolved in vendor's favor! Fuming!
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