Green Dot MoneyPak Scam: How to Protect Yourself

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What is Green Dot's MoneyPak?
How the scam works
- Someone calls claiming to be your utility company and says you’re overdue on a payment. They might threaten to turn off your power unless you send the money using a MoneyPak.
- A scammer calls pretending to be the IRS and says you owe taxes. They might threaten to arrest you unless you pay using a MoneyPak.
3 ways to protect yourself from MoneyPak scams
- Never give a MoneyPak number to someone you don’t know. No legitimate government agency or company will ask for payment using a MoneyPak.
- Research any company that calls about money you owe. By law, debt collectors must send a debt validation letter that describes your debt. If they refuse, you can challenge their claim. Also, look up the phone number of the organization the caller claims to represent (not the caller ID), dial it and confirm its representative called you. The IRS, for example, will never call to issue threats or demand instant payment.
- When using a MoneyPak, be sure to type in www.moneypak.com in a web browser and double-check the spelling. You don’t want to end up on a fake website.
What to do if you’re a victim
- Contact your local police department immediately to report fraud.
- Send a fraud claim form to Green Dot and hold onto your MoneyPak receipt. This brings the case to Green Dot’s attention and it’ll try to recover your money. If the scammer hasn’t used the MoneyPak number and Green Dot recovers the money, it asks for proof of purchase before returning funds. Note, though, once someone uses your MoneyPak number, you can’t receive a refund.
- Submit a complaint to the Federal Trade Commission, which collects fraud reports nationwide.
- Spread the word. Tell friends and family about the scam so they can watch out.