Advertiser Disclosure

Infinity Insurance Review 2018: Complaints, Ratings and Coverage

February 5, 2018
Auto Insurance, Insurance
At NerdWallet, we adhere to strict standards of editorial integrity to help you make decisions with confidence. Some of the products we feature are from our partners. Here’s how we make money.
We adhere to strict standards of editorial integrity. Some of the products we feature are from our partners. Here’s how we make money.

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. NerdWallet

Infinity reviews and ratings

  • Infinity has far more complaints to state regulators than other auto insurers of similar size
  • Its financial strength is excellent, according to ratings agency A.M. Best
  • It offers all its insurance resources in Spanish

Overview

Infinity Insurance is an auto insurer whose policies are geared toward Hispanic customers. Infinity is selling new personal auto policies only in Arizona, California, Florida and Texas, though it is still serving existing policyholders in other states. It sells and services collector car and commercial policies in those four states, as well as certain others, according to a company representative.

Complaints

Infinity had far more than the median number of complaints to state regulators for auto insurance in 2017 relative to its size, according to the National Association of Insurance Commissioners.

Financial strength: A (“excellent")

Infinity’s financial strength is “excellent,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.


Complaints

Infinity had far more than the median number of complaints to state regulators for auto insurance in 2017 relative to its size, according to the National Association of Insurance Commissioners.

Financial strength: A (“excellent")

Infinity’s financial strength is “excellent,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

Infinity auto insurance

Infinity offers basic insurance coverage, plus some additional options:

DriverClub provides roadside assistance 24 hours a day, even if you’re a passenger in someone else’s car. Membership is free; you pay for service as needed.

Ridesharing insurance from Infinity is available in the Miami metropolitan area for customers who drive for services such as Uber or Lyft.

More about Infinity

Website: On Infinity’s website, you can view or change your policy, make payments, track a claim and more. You can also read any of Infinity’s webpages in Spanish.

Mobile app: Infinity’s smartphone app allows you to view ID cards, make payments and find preferred repair shops. You can also use the app to summon DriverClub roadside assistance at any time.

More from Infinity: Commercial auto and classic car insurance is also available from Infinity in certain states. Other insurance products are available from third-party companies through Infinity’s partnerships. Here are the types of insurance you can get through Infinity:

Insurance available through Infinity's partners
  • Motorcycle
  • ATV
  • RV
  • Boat
  • Homeowners
  • Renters
  • Classic car
  • Mobile home
  • Condo
  • Life
  • Umbrella
  • Business
  • Flood
  • Health

  • NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. NerdWallet