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Infinity Insurance Review 2020

Jan. 2, 2020
Auto Insurance, Insurance
Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own.

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Infinity reviews and ratings

  • Infinity has far more complaints to state regulators than other auto insurers of similar size.
  • Second largest non-standard auto insurer in the country.
  • It offers all its website resources in Spanish.

Infinity is an auto insurer whose policies are geared toward Hispanic customers. Infinity was acquired by Kemper, a nonstandard insurer and the 13th largest car insurance company in the nation, in July 2018. Limited information is available about the insurer on its website. According to its site, Infinity primarily serves urban Hispanic markets in places like Miami and Los Angeles. Infinity also offers commercial auto policies.

Infinity auto insurance

3.0 NerdWallet rating

Infinity auto insurance earned 3.0 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account pricing and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners and more.

Infinity offers basic insurance coverage, plus some additional options:

DriverClub provides roadside assistance 24 hours a day, even if you’re a passenger in someone else’s car. Membership is free; you pay for service as needed. Using roadside assistance with Driver Club does not count as an insurance claim with Infinity, unlike many insurers’ comparable coverage.

Ridesharing insurance from Infinity is available in the Miami metropolitan area for customers who drive for services such as Uber or Lyft. The rideshare companies’ policy covers you while en route to pick up passengers or while they’re in your car, but leaves a gap while you’re waiting for a ride request. This coverage fills in the gaps, and ensures your policy won’t be cancelled for using it for work.

» MORE: Compare car insurance rates

Infinity’s auto insurance discounts:

  • Multiple-car discount.
  • Safe driver discount.
  • Paid in full discount.
  • Enroll in automatic payments and receive a discount.
  • Switch and save discount for new customers.
  • Homeowner discount.

Complaints about Infinity

Infinity had far more than the  expected number of complaints to state regulators for auto insurance relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Infinity

Website: On Infinity’s website, you can view or change your policy, make payments, track a claim and more. You can also read any of Infinity’s webpages in Spanish.

Mobile app: Infinity’s smartphone app allows you to view ID cards, make payments and find preferred repair shops. You can also use the app to summon DriverClub roadside assistance at any time.

More from Infinity: Other insurance products are available from third-party companies through Infinity’s partnerships. Here are the types of insurance you can get through Infinity:

Insurance available through Infinity's partners
Motorcycle insuranceMobile home insurance
ATV insuranceLife insurance
RV insuranceCondo insurance
Homeowners insuranceUmbrella insurance
Renters insuranceFlood insurance
Commercial auto insuranceBoat insurance

Recap: Infinity pros and cons

Website available in SpanishReceived far more complaints than other auto insurers
Provides auto insurance to non-standard driversLikely not the best option for drivers who aren’t high risk
Large list of insurance products offered through third-party insurers

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency and affordability. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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