Infinity Insurance Review 2017: Complaints, Ratings and Coverage

Auto Insurance, Insurance

 


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Infinity reviews and ratings

  • Infinity has more customer complaints than other auto insurers of similar size
  • Its financial strength is excellent, according to ratings agency A.M. Best

Overview

Infinity Insurance is an auto insurer geared toward the Hispanic community and will extend policies to drivers with foreign licenses. Infinity Insurance is selling new personal auto policies only in Arizona, California, Florida and Texas, though it is still servicing existing policyholders in other states. It sells and services collector car and commercial policies in those four states, as well as certain others, according to a company representative.

Complaints

Infinity had far more than the median number of complaints to state regulators in 2016 for a company of its size, according to the National Association of Insurance Commissioners.

The most common complaints customers filed about Infinity related to claims:

  1. Delays in processing claims
  2. Claim settlements that were lower than expected
  3. Denials of claims that should have been paid

Financial strength: A (excellent)

Infinity’s financial strength is “excellent,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

Infinity auto insurance

DriverClub provides roadside assistance 24 hours a day, even if you’re a passenger in someone else’s car. Membership is free; you pay for service as needed.

Ridesharing insurance from Infinity is available in the Miami metropolitan area, including Fort Lauderdale, for customers who drive for services such as Uber or Lyft.

More about Infinity

Website: On Infinity’s website, you can view or change your policy, make payments, track a claim and more. You can also read any of Infinity’s webpages in Spanish.

Mobile app: Infinity’s smartphone app allows you to view ID cards, make payments and find repair shops. You can also use the app to summon DriverClub roadside assistance at any time.

More from Infinity: Other insurance products are available from nonaffiliated companies. Here are the types of insurance you can get through Infinity:

Insurance available through Infinity's partners
  • Motorcycle
  • ATV
  • RV
  • Boat
  • Homeowners
  • Renters
  • Mobile home
  • Condo
  • Life
  • Umbrella
  • Business
  • Flood

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    Updated May 31, 2017.