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Infinity Auto Insurance Review 2021

Jan. 4, 2021
Auto Insurance, Insurance
Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own.

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Infinity reviews and ratings

  • Has far more complaints to state regulators than other auto insurers of similar size.
  • Second-largest nonstandard auto insurer in the country.
  • Offers all its website resources in Spanish.

Infinity is owned by Kemper, a nonstandard insurer and the 13th-largest car insurance company in the nation. According to its site, Infinity primarily serves Latino communities in places like Miami and Los Angeles. It is available for drivers in five states: Arizona, California, Florida, Georgia and Texas. Infinity also offers commercial auto policies.

Infinity auto insurance

3.5 NerdWallet rating

Infinity auto insurance earned 3.5 stars out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account pricing and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners and more.

Infinity offers basic insurance coverage, plus some additional options:

DriverClub provides roadside assistance 24 hours a day, even if you’re a passenger in someone else’s car. Membership is free; you pay for service as needed.

Ridesharing insurance from Infinity is available in the Miami metro area for customers who drive for services such as Uber or Lyft. Rideshare companies’ policies cover you while en route to pick up passengers or while they’re in your car, but leaves a gap while you’re waiting for a ride request. This coverage fills in the gap and ensures your policy won’t be canceled for using it for work.

» MORE: Compare car insurance rates

Auto insurance discounts from Infinity

Infinity’s auto insurance discounts vary by state. Depending on where you live, discounts include:

  • Multiple car discount.
  • Safe driver discount.
  • Paid in full discount.
  • Paperless discount.
  • Discount for starting your quote online.
  • Vehicle safety discount.
  • Mature driver improvement course discount.
  • Good student discount.
  • Discount for getting a quote at least six days before your current policy ends.
  • Loyalty discount.
  • Switch and save discount for new customers.
  • Homeowner discount.
  • Discount for AAA members.

» MORE: Discount car insurance: Your guide to getting the best price

Complaints about Infinity

Infinity had far more than the expected number of complaints to state regulators for auto insurance relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Infinity

Website: On Infinity’s website, you can view or change your policy, make payments, track a claim and more. You can also read any of Infinity’s pages in Spanish.

Mobile app: Infinity’s smartphone app allows you to view ID cards, make payments and find preferred repair shops. You can also use the app to summon DriverClub roadside assistance at any time.

More from Infinity: Other insurance products are available from third-party companies through Infinity’s partnerships. Here are the types of insurance you can get through Infinity:

Insurance available through Infinity's partners
Motorcycle insuranceMobile home insurance
ATV insuranceLife insurance
RV insuranceCondo insurance
Homeowners insuranceUmbrella insurance
Renters insuranceFlood insurance
Commercial auto insuranceBoat insurance

Recap: Infinity pros and cons

ProsCons
Website available in SpanishReceives far more complaints than other auto insurers
Provides auto insurance to high-risk driversAvailable in five states only
Large list of insurance products offered through third-party insurersLikely not the best option for drivers who aren’t high-risk

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency and affordability. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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