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Kemper Life Insurance Review 2022

Bottom line: With very few tools available online and relatively high complaints, Kemper is unlikely to be the best option for most life insurance shoppers.
Dec. 21, 2021
Insurance, Life Insurance
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KEMPER LIFE INSURANCE

  • Rated 3 stars out of 5 for overall performance in NerdWallet’s analysis.
  • Higher number of complaints to state regulators than expected.
  • Not available in all states.

Kemper Life is based in St. Louis and falls under the Kemper Corp. umbrella. Term and whole life insurance policies are sold and managed by Kemper Life companies, which include United Insurance Company of America, The Reliable Life Insurance Company, Union National Life Insurance Company and Mutual Savings Life Insurance Company.

Kemper life insurance

3.0 NerdWallet rating

Kemper Life earned 3 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

» MORE: Best life insurance companies

Kemper life insurance pros and cons

ProsCons
Guaranteed issue whole life policy does not require a medical exam.High number of complaints to state regulators compared to companies of similar size.
Cannot get a life insurance quote or buy a policy online.
Not available in all states.

Kemper life insurance policies

Kemper sells term and permanent life insurance policies. You can purchase a policy only from an agent, not online, and product availability varies by state.

Kemper life insurance options include:

  • Term life insurance policies, available for 10, 20 or 30 years with level premiums.
  • Whole life insurance policies with level premiums.
  • Limited pay whole life insurance policies. You pay premiums for a set period of time, such as 20 years. Then your premium payments stop, but the coverage remains in force for your whole life.
  • Guaranteed issue life insurance policies, available to applicants from 3 to 80 years old. Guaranteed issue policies don’t require a medical exam for approval, which means you can get coverage regardless of your health. However, you must be within the eligible age range to apply and cannot be hospitalized, living in a nursing home or terminally ill.

» MORE: Term vs. whole life insurance: How to choose

Kemper Life customer complaints

Over three years, Kemper life insurance companies have collectively drawn significantly more complaints to state regulators than expected for companies of similar size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners.

» MORE: Compare life insurance quotes

More about Kemper insurance

Kemper’s website offers limited information on its life insurance policies and doesn’t have an online portal for policyholders to manage their accounts or make payments. If you wish to make policy changes, the website has forms available.

Kemper also sells auto and homeowners insurance. For more information, read our Kemper insurance review.

Life insurance buying guide

Before you start comparing companies, choose the type of life insurance you want, such as term or whole life. Decide which life insurance riders, if any, you want the policy to include. Calculate how much life insurance you need and how long you want the coverage to last. Check that the insurers you’re considering offer the coverage you’re looking for.

When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. It’s also important to make sure the policy’s medical requirements match your needs. For example, if you want to skip the life insurance medical exam but don’t mind answering health questions, confirm that the application process for each policy you're comparing aligns with that.

Price may not be the biggest driver behind your decision to buy. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service.

For more guidance, see our life insurance buying guide.

Life insurance ratings methodology

NerdWallet’s life insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a company’s ability to pay future claims. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale.

These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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