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Mapfre Insurance Review 2020

Jan. 23, 2020
Auto Insurance, Insurance
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  • Has more than the median number of complaints to state regulators for auto insurance and about the median for home insurance.
  • Has a lot of policy and coverage options.
  • Website available in English and Spanish.

Mapfre, an insurance giant based in Spain, is Massachusetts’ biggest auto and homeowners insurer and also offers coverage in 13 other states. Mapfre sells policies through independent agents and has a wide assortment of options and discounts. Its website is available in both English and Spanish.

Mapfre auto insurance

4.0 NerdWallet rating

Mapfre auto insurance earned 4 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account a number of details including pricing, discounts and ease of filing a claim. Other factors analyzed include website transparency, financial strength and complaint data from the National Association of Insurance Commissioners.

» MORE: The best car insurance companies for 2020

Mapfre offers all the standard coverages, including liability and other state-required coverage types, towing and rental car coverage when your vehicle is disabled, and comprehensive and collision insurance.

The company also offers several add-on options, including:

  • New car replacement insurance. With this optional coverage, you typically can get a payment for the cost of a new car, less your deductible, if your vehicle is totaled or stolen while it’s still relatively new and if it meets other requirements.
  • Disappearing deductible. By staying claim-free, you can earn credits to lower the deductible on your collision coverage. A deductible is the amount an insurer subtracts from your settlement for a claim check. At Mapfre you can earn a $50 credit for your first claim-free year and up to $300 in credits if you continue claim-free for more than five years.
  • Accident forgiveness. With this add-on, causing an accident won’t make your premium go up.

The AutoMaster package, available in most states where Mapfre operates, bundles new car replacement insurance with several more add-on coverages, including laptop computer and cell phone replacement. Details of the AutoMaster package can differ by state.

In Massachusetts, Mapfre has drive-in appraisal centers for quick evaluations of damage to your car. A locator on Mapfre’s website shows where to find them.

Auto insurance discounts from Mapfre include:

  • Multipolicy and multicar discounts.
  • Discount for completing driver training programs, including teenSmart for young drivers.
  • Discount for having no at-fault accidents or traffic violations for three years.
  • Discounts for switching to Mapfre from another insurer with no coverage lapses for three years.
  • Discount for paying your premium in full, upfront.
  • Paperless and online payments discount.
  • Low-mileage discount.
  • AAA membership discount.
  • Student discounts for good grades or leaving the car at home while at school more than 100 miles away.

DriveAdvisor is a voluntary program that monitors your driving habits through a phone app. You get a discount when you sign up and get started, and you can earn a discount for safe driving behavior.

» MORE: Compare car insurance rates

Mapfre homeowners insurance

Like other homeowners insurance policies, coverage from Mapfre will pay out if your property is damaged by fire, storms, lightning, falling trees or other objects, theft or vandalism. Mapfre’s policies come with a high-tech bonus: around-the-clock access to an IT help desk that can assist with problems like computer viruses, malfunctioning Wi-Fi connections and sluggish laptops.

You can also buy add-ons to cover more situations:

  • Replacement cost coverage will pay what’s needed to replace your home if your policy’s limit is too low to cover the full cost.
  • Water and sewer backup isn’t typically covered by standard policies. This add-on will pay for repairs due to flooding or other damage if service lines break.
  • Home systems protection will pay for the failure of equipment like your furnace, air conditioner, and built-in appliances.
  • Home restoration program will expedite the time it takes to return your home to its previous condition and includes water damage, fire and smoke and biohazard clean up among disciplines.
  • Extra coverage for valuable items like furs, jewelry and silverware is available.
  • Fraud protection pays if you’re a victim of forgery or counterfeit money.
  • Personal injury liability helps cover costs associated with issues like libel, slander, wrongful entry and false arrest.
  • Special personal property coverage broadens your standard homeowners insurance by covering more ways your belongings might be damaged or lost.

Mapfre’s Premier Living package bundles many of these add-ons plus several others, including coverage for identity theft, additional living expenses while your home is being repaired, and the cost to bring damaged property up to current building codes if local laws have changed.

Mapfre’s home insurance discounts:

  • New home discount.
  • Security discount.
  • Discount for having no claims.

» MORE: Home insurance quotes: What you need to know

Mapfre life insurance

Mapfre no longer sells life insurance in the United States, instead focusing on auto and property insurance.

» MORE: The best life insurance companies for 2020

Mapfre complaints and customer satisfaction

Mapfre had more than the expected number of complaints to state regulators relative to its size for auto insurance and homeowners coverage, according to three years’ worth of data from the National Association of Insurance Commissioners

Mapfre’s customer satisfaction ratings are mixed. In recent J.D. Power studies, the company earned top marks for its online shopping experience but below-average scores in several other categories.

Recent J.D. Power studyMapfre ranks...
Auto insurance claims satisfactionAmong the rest
Property insurance claimsAmong the rest

More About Mapfre Insurance

Website: Mapfre’s website is available in both English and Spanish. It provides basic information on coverage, add-ons and discounts, along with a link to quickly search for a nearby agent. You can use the website to manage your policy, report claims and make payments.

Mobile apps: You can download several apps to use with Mapfre insurance. They’re available for both Android and Apple.

  • Go Mapfre allows you to view your policy, make payments, submit claims and more. It’s available to customers in California, Arizona, Pennsylvania, Florida and Massachusetts.
  • ePics lets you upload photos after minor auto accidents to get a claim estimate. A separate version for Mapfre homeowners insurance lets you submit home inspection photos when a claim has been started.
  • DriveAdvisor tracks driving behavior like speeding, accelerating and braking. You can get feedback on your driving and see how you compare with others. And parents may appreciate this feature: You can monitor the driving habits of family members such as new teen drivers.

Other insurance types: In addition to auto and homeowners insurance, other types of insurance from Mapfre include.

CondoAll-terrain vehicle
Renters Motorcycle
Antique home restorationTrailer
UmbrellaSnowmobile
Motor homeBoat (in some states)
Moped or scooterBusiness

Recap: Mapfre pros and cons

ProsCons
Website available in SpanishNot available in all states
A lot of coverage options and discountsBelow-average auto insurance claims satisfaction
Higher than expected complaints about auto insurance to state regulators

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency and affordability. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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