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Mercury Insurance Review 2020

Jan. 2, 2020
Auto Insurance, Insurance
Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own.

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Mercury Insurance reviews and ratings

  • Mercury’s customer satisfaction ratings are worse than average.
  • Has about the expected number of auto insurance complaints compared to other companies relative to its size and more than the expected amount of home insurance complaints.
  • Auto insurance policies have few extras, which can keep prices low.

Mercury Insurance has a large auto insurance customer base in California, but it also operates in 10 other states and offers additional products such as home, renters and commercial auto insurance. Its policies are sold through a network of independent agents.

Mercury auto insurance

4.0 NerdWallet rating

Mercury auto insurance earned 4.0 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account pricing and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners and more.

» MORE: The Best Car Insurance Companies for 2020.

Mercury is a meat-and-potatoes auto insurer, with basic coverage options, including optional rental car coverage and roadside assistance. In addition, any repairs made at a repair facility approved by Mercury are guaranteed for the lifetime of your vehicle.

Rideshare insurance is also available from Mercury. Traditional auto insurance policies don’t cover you while you drive for companies like Uber or Lyft, and those companies’ insurance only covers drivers with passengers or en route to pick them up. But while you’re waiting for a fare, neither policy covers you and that’s where rideshare coverage fills the gap. You must have a Mercury auto insurance policy to add this option.

» MORE: Compare car insurance rates

Mercury auto insurance discounts:

  • Auto pay discount.
  • Discount for drivers who install an anti-theft device in their vehicle.
  • Good-student discount.
  • Multiple policy (bundling) discount.
  • Multi-car discount.
  • Pay-in-full discount.
  • Discount for using electronic signatures.
  • Discount based on how far you drive.

Mercury homeowners insurance

Mercury’s options for home insurance include all the standard options, plus a few add-on features, including:

  • Identity theft protection and management: pays for identity theft prevention and costs related to fixing criminal identity theft, up to $25,000.
  • Coverage for large appliances and equipment repairs, including air conditioning systems, kitchen and laundry appliances, water heaters, electrical panels and more.
  • Service pipe coverage pays for repairs or replacement of service lines such as sewer, water and gas lines if damaged, up to $10,000 per claim. Without this coverage, you would be on the hook for these repairs, even though they connect to city-owned or utility-owned lines.
  • Extended replacement cost: pays up to 150% of your dwelling limit to rebuild your home.
  • Additional coverage for valuables, such as jewelry or fine art, is available.
  • Cyber coverage pays out if you’re the victim of an online attack such as online fraud or extortion, up to $50,000 with a $500 deductible.

Mercury homeowner insurance discounts:

  • Multi-policy (bundling) discount.
  • Protective devices discount.
  • Fire-resistant construction materials discount.
  • Discount for owning a newer home.
  • Gated community discount.

Mercury complaints and customer satisfaction

Mercury had close to the expected number of complaints to state regulators for auto insurance relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. It had more than the expected number of complaints for home insurance.

In one J.D. Power study from 2019, the Auto Insurance Claims Satisfaction study, Mercury ranked below average or among “the rest.”

More about Mercury

Mobile app: You can pay bills, view documents, download car insurance ID cards and contact your agent with Mercury’s customer app, but it’s only available for Android devices and has a low star rating in the Google Play store.

Other types of insurance from Mercury 
Condo insuranceBusiness insurance
Renters insuranceUmbrella insurance
Mechanical breakdown insuranceLandlord insurance

Recap: Mercury pros and cons

ProsCons
Rideshare insurance availableMore than the expected number of complaints for home insurance
Additional homeowners coverages available, such as cyber coverage if you’re a victim of an online attackAmong the lowest car insurance claims satisfaction ratings
Few options to customize policies

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency and affordability. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. Lacie Glover

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