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Mercury Insurance Review 2018: Complaints, Ratings and Coverage

February 6, 2018
Auto Insurance, Insurance
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Mercury reviews and ratings

  • Mercury’s customer satisfaction ratings are average or worse
  • Has fewer auto insurance complaints than other companies relative to its size, but far more home insurance complaints
  • Auto insurance policies have few extras, which can keep prices low

Overview

Mercury Insurance has a large presence in California, but it also offers auto insurance in 10 other states, plus additional products such as home, renters and commercial auto insurance. Its policies are sold through a network of independent agents.

Auto insurance rating

Mercury ranked 22nd out of 23 insurers in NerdWallet’s ranking of the best car insurance companies, earning 3.5 stars out of 5 for overall performance. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Financial strength: A+ (“superior")

Mercury’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

Complaints

Mercury had fewer than the median number of complaints to state regulators for auto insurance in 2017 relative to its size, according to the National Association of Insurance Commissioners. However, it had far more than the median number of complaints for home insurance.

Customer satisfaction

  • Mercury ranked “about average” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Auto Insurance Shopping Study
  • It ranked among “the rest” for overall satisfaction in J.D. Power’s 2017 Auto Claims Satisfaction Study
  • It ranked “about average” for overall satisfaction in J.D. Power’s 2017 Home Insurance Study
  • It ranked among “the rest” for overall customer satisfaction in J.D. Power’s 2017 Property Claims Satisfaction Study


Auto insurance rating

Mercury ranked 22nd out of 23 insurers in NerdWallet’s ranking of the best car insurance companies, earning 3.5 stars out of 5 for overall performance. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Financial strength: A+ (“superior")

Mercury’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

Complaints

Mercury had fewer than the median number of complaints to state regulators for auto insurance in 2017 relative to its size, according to the National Association of Insurance Commissioners. However, it had far more than the median number of complaints for home insurance.

Customer satisfaction

  • Mercury ranked “about average” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Auto Insurance Shopping Study
  • It ranked among “the rest” for overall satisfaction in J.D. Power’s 2017 Auto Claims Satisfaction Study
  • It ranked “about average” for overall satisfaction in J.D. Power’s 2017 Home Insurance Study
  • It ranked among “the rest” for overall customer satisfaction in J.D. Power’s 2017 Property Claims Satisfaction Study

Mercury auto insurance

Mercury is a meat-and-potatoes auto insurer, with coverage options that start and end with the basics, including:

  • Liability
  • Collision and comprehensive
  • Personal injury protection
  • Uninsured and underinsured motorist coverage

Mercury also has rental car coverage and roadside assistance available. Here’s where Mercury is available:

Mercury home insurance

Mercury’s options for home insurance include all the standard options, plus a few add-on features, including:

  • Identity theft protection: pays for costs related to fixing criminal identity theft
  • Extended replacement cost: pays up to 150% of your dwelling limit to rebuild your home
  • Additional coverage for valuables, such as jewelry or fine art, is available

More about Mercury

Mobile app: You can pay bills, view documents, download car insurance ID cards and summon roadside assistance with Mercury’s customer app.

Other types of insurance: In addition to auto and home, Mercury offers the following insurance, though not every type is available in all states where Mercury operates:

  • Condo insurance
  • Renters insurance
  • Mechanical breakdown protection for repairing mechanical and electrical issues with your vehicle (doesn’t pay to repair wear and tear).
  • Commercial auto insurance
  • Business insurance
  • Umbrella insurance

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. NerdWallet

NerdWallet’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

  • 2017 consumer complaints data from the National Association of Insurance Commissioners. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2017 company satisfaction data from the Consumer Reports Winter Survey. Higher satisfactions ratings from Consumer Reports were given higher scores in our calculation.
  • 2017 J.D. Power ratings from three studies encompassing regional customer service satisfaction, auto claims satisfaction and shopping satisfaction. Ratings from each of the separate 2017 studies were averaged to form one overall score from J.D. Power. The higher the average, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. Smaller insurers not listed here may also be good choices and are worth consideration.