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Root Auto Insurance Review 2021

Jan. 4, 2021
Auto Insurance, Insurance
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  • Sets rates based primarily on your driving behavior.
  • Can provide an SR-22.
  • Tech-savvy customers will like that you can do just about anything from the app.

Root Insurance offers drivers a promise most others don’t: auto insurance rates based primarily on how you drive. To get an auto insurance quote from Root, you first take a “Test Drive,” where you let the company’s app track your driving behavior for a few weeks. The better your driving, the better the quote, but there’s a bit more to Root than just that — details below.

Root auto insurance

Most companies rely heavily on your demographic information, credit and driving history to set rates. Root does, too, but it factors in that data to a lesser extent so that more of your quote is based on how you drive during your two- to three-week Test Drive. Here’s how it works. In fact, Root has promised to eliminate credit scores from its pricing model by 2025.

You can either begin from Root’s website or download the app and opt into the quote process. You’ll have to allow the app access to your phone’s GPS to measure driving behaviors including speed, hard braking, time of day driving, turn speed and ride smoothness. Root claims that the app can tell whether you’re a passenger through machine learning, so you shouldn’t get penalized for the behavior of another driver while you’re riding in their car.

After monitoring is up, Root will either send you a quote or decline to cover you. The company is upfront that many drivers are refused a quote, saying on its site it doesn’t cover “bad” or high-risk drivers. For those who do get a quote, this is good news — by eliminating risky drivers from its customer base, Root can charge lower premiums overall.

Root auto insurance coverage options

You can get the typical coverage options from Root, including state-required coverages, comprehensive and collision. The company also offers:

Roadside assistance, included in Root policies at no additional charge. While most insurers offer roadside assistance for a monthly or per-use fee, Root covers up to three incidents per six-month policy term, up to $100 per incident.

Rideshare option for rental coverage. Most auto insurers offer rental reimbursement coverage, which pays for a rental while your car is in the shop due to a covered wreck. Root has the same coverage but is a little more flexible, allowing customers to instead be reimbursed for rides from Lyft. With each claim, the option is the customer’s, but Root says it can help you decide.

Lyft on Us offers policyholders free Lyft rides on holidays like St. Patrick’s Day, New Year’s Eve and Independence Day. This program is not available in North Dakota.

SR-22 availability. You can get an SR-22 form, a certificate you file with your state that proves coverage, from Root Insurance. Like most interactions with Root, you do this through the app.

» MORE: Car insurance quotes: What you need to know

More about Root

Complaints: Root had more than the expected number of auto insurance complaints compared to other insurers of similar size, according to data from the National Association of Insurance Commissioners.

Website: Root has an intuitive website with many FAQ, blog articles and other informational material. You can sign up and start a quote online, but everyone who wants a quote takes the Test Drive, so you’ll finish the process on your smartphone.

App: Root policies are entirely app-based, so you can view your policy documents and ID cards, pay bills, file and track claims, summon roadside assistance and more with your smartphone. You can even request an SR-22 or change your policy from the app, which is highly rated in the Apple and Android app stores.

Recap: Root Insurance pros and cons

By refusing to cover risky drivers, Root can keep rates downMore likely to decline coverage than other companies
Can get an SR-22 if you need oneNot yet available everywhere
Can do just about anything from the app

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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