The General Insurance Review 2017: Complaints, Ratings and Coverage

Auto Insurance, Insurance

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The General reviews and ratings

  • The General has more customer complaints than other companies of similar size
  • Financial strength is excellent

Overview

Anyone can get car insurance from The General, but it’s best suited to those who need proof of insurance quickly or who have poor credit or a bad driving record, such as at-fault crashes, moving violations or a lack of continuous auto insurance coverage.

Complaints

The General had more than the median number of complaints to state regulators in 2016 for a company of its size, according to the National Association of Insurance Commissioners.

Auto insurance complaints

1 star

The top three types of complaints against The General for auto insurance involved:

  • Claim delays: Complaints alleging that the insurer has unreasonably delayed the investigation and/or processing of claims
  • Claim denials: Complaints alleging that the insurer improperly denied claims
  • Adjuster handling: Complaints alleging unsatisfactory handling of claims by adjusters

Financial strength: A- (excellent)

The General’s financial strength is “excellent,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims. It’s not an indication of customer satisfaction with claims.

The General auto insurance

A quote from The General includes the minimum level of car insurance required to drive legally in your state. In many states, this means only liability insurance. In some states, additional coverage such as personal injury protection and uninsured motorist insurance is required.

Unlike most of its competitors, The General doesn’t include information about optional coverages on its website. You’ll likely have to get a quote to find out those details.

SR-22 insurance forms: The General can provide an SR-22, a document that proves you have sufficient car insurance. Your state might require you to file one if you’ve been convicted of a DUI or another serious traffic offense, such as driving without insurance, or if your license recently was suspended or revoked.

More about The General

Website: The General’s MyPolicy Self Service platform allows customers to manage basic aspects of their policies online, including:

  • Making payments
  • Getting an auto insurance ID card
  • Making policy changes
  • Viewing policy contracts, applications and other documents

The General’s mobile app offers the same functions as the MyPolicy platform.

Other insurance: The General provides only auto insurance. If you start a quote on its site for another type of insurance, you’ll be directed to one of its partners or another quote tool.

Updated April 21, 2017.


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