Nerdy takeaways
- Generally, you should open another account first before you close your Wells Fargo account.
- Get your balance to zero before closing the account.
- You can’t close a Wells Fargo account online. You have to call customer service or visit a branch.
Closing a Wells Fargo account is a relatively simple task. Whether you’re looking to part ways with a checking, savings or credit card account, the steps are similarly straightforward. Here’s how to navigate the process.
Open another account first
Whatever reason you’re choosing to close your Wells Fargo account, and regardless of what kind of account it is, you’ll likely need to find a replacement first. Opening a new credit card could affect your credit scores temporarily. But assuming you normally manage your cards responsibly (paying on time and ideally in full every month), there shouldn’t be any long-term negative consequences.
Research credit cards, checking and savings accounts to find what best suits your needs, and sign up. Make sure you’ve been approved and are able to access your new account before moving to the next step.
Lower your account balance to $0
If you’re switching a checking or savings account, make sure to transfer all of your funds from your Wells Fargo account to your new bank. You will not be able to close your existing account until the balance is at zero and the account carries no pending transactions.
If you’re closing a credit card account, make sure to pay off the statement balance completely and make no new charges on the card. That includes automatic payments from subscriptions and other services.
Call Wells Fargo to close your account
You can’t cancel Wells Fargo accounts online. Instead, you’ll have to call customer service at 800-869-3557 or visit a local branch.
Choose the option to speak to an agent, then let them know you’d like to cancel your account. There’s a good chance the agent will try to retain you as a customer and persuade you not to close your account. You might receive a retention offer or other incentive to keep your account open. Remember: You have the right to close your account if the balance is at zero and there are no pending transactions.
Frequently Asked Questions
What happens to my Wells Fargo rewards points if I close my credit card?
If you close the last card on your account that earns Wells Fargo rewards points, you will forfeit points you’ve earned. So it’s a good idea to use as many points as possible before closing the account.
Can you close a Wells Fargo account online?
No, all accounts must be closed by calling customer service at 800-869-3557 or by visiting a local branch.
Will closing my Wells Fargo credit card account affect my credit score?
Potentially. Credit scores are determined by a range of factors, including the age of your accounts and the portion of used credit, called credit utilization. Closing an account that you have held for a long time may impact your score.
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- 1. SSA.gov. Retired worker beneficiaries in current payment status at the end of June 2025. Accessed Dec 2, 2025.
