Esurance’s parent company, Allstate, announced Esurance would be phased out in 2020. Esurance no longer offers new policies. Customers trying to purchase a new policy from Esurance’s website will be redirected to Allstate or one of its affiliates.
To learn more, read our Allstate auto insurance review.
Esurance was an auto insurance company designed for drivers who prefer a fully digital, self-service experience. It was owned by Allstate and available in most states. Rather than a traditional agent-based service, it focused on digital quotes, policy management and claims handling through its website and mobile app.
Esurance offered the standard suite of auto insurance coverages and some optional add-ons, like roadside assistance and rental reimbursement. Standard discounts, including bundling and paying premiums upfront, were available. Esurance also offered a telematic program that tracked driving habits and rewarded good drivers with more discounts.
Though backed by Allstate, Esurance had more than the expected number of complaints to state insurance regulators for a company of its size. This signals mixed customer satisfaction with general service and claims handling.
Allstate no longer markets new policies under the Esurance brand. Customers may find a policy that suits their needs with Allstate or another carrier.
Alternatives to Esurance Car Insurance
 NerdWallet rating 4.5/5 |  NerdWallet rating 4.8/5 |  NerdWallet rating 3.4/5 |
Discounts No data | Discounts Great set of discounts | Discounts Great set of discounts |
Ease of use No data | Ease of use Above average | Ease of use Above average |
NAIC complaints Close to expected | NAIC complaints Fewer than expected | NAIC complaints Far more than expected |
Bottom line Progressive offers a variety of discounts and insurance products to cater to most people, though there’s room for improvement when it comes to customer satisfaction. | Bottom line Clearcover offers a digital-first user experience in 19 states, but sells only auto policies. |
Allstate
As Esurance’s parent company, Allstate may be a good alternative. Drivers can work with an Allstate agent or manage their policy online, like they would have with Esurance.
>>Read more: Allstate car insurance review 2026
Progressive
Progressive provides a wide range of coverages and discounts. It also has online self-service and agent support.
>>Read more: Progressive car insurance review 2026
Clearcover
Like Esurance did, Clearcover offers a digital-first experience. However, it also has a higher number of complaints than expected.
>> Read more: Clearcover car insurance review 2026
Methodology
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2022-2024. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Auto insurance ratings methodology
NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.
