Bristol West Auto Insurance Review 2024

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Written by Lisa Green
Assigning Editor
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Edited by Ben Moore
Assistant Assigning Editor
Fact Checked

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Bristol West

2.5

NerdWallet rating 
This insurer offers coverage for high-risk drivers and can help you out with an SR-22, but it has a high volume of customer complaints.

Discounts

Very few discounts

Ease of use

Average

NAIC complaints

More than expected

Bristol West

2.5

NerdWallet rating 
This insurer offers coverage for high-risk drivers and can help you out with an SR-22, but it has a high volume of customer complaints.

Discounts

Very few discounts

Ease of use

Average

NAIC complaints

More than expected

Bristol West earned 2.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

Bristol West provides auto insurance for high-risk drivers through a network of agents and brokers in most states. The Farmers Insurance subsidiary offers SR-22s and FR-44s to drivers with major violations on their record.

Bristol West’s auto insurance policies are also available through Foremost Insurance, another Farmers brand.

Why you can trust NerdWallet: Our writers and editors follow strict editorial guidelines to ensure fairness and accuracy in our coverage so you can choose the insurance policy that works best for you. These carrier ratings are specific to auto insurance — a company's rating for other products may be different on our site. See our criteria for evaluating auto insurance companies.

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

Compare to other insurers

Current Product

Bristol West Auto Insurance
Infinity Auto Insurance
Kemper Auto Insurance
NerdWallet rating 

2.5

/5
NerdWallet rating 

2.5

/5

Complaints to NAIC 

More than expected

Complaints to NAIC 

Far more than expected

Complaints to NAIC 

Far more than expected

Ease of use 

Average

Ease of use 

Average

Ease of use 

Below average

Discounts 

Very few discounts

Discounts 

Great set of discounts

Discounts 

Average set of discounts

Bottom line 

This insurer offers coverage for high-risk drivers and can help you out with an SR-22, but it has a high volume of customer complaints.

Bottom line 

Infinity caters to high-risk drivers, although availability is unclear.

Bottom line 

Kemper sells insurance to high-risk drivers, but has far more complaints than similar-sized companies.

Bristol West insurance coverage

When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.

Depending on the state you live in, Bristol West also offers:

  • SR-22 and FR-44 availability. Many states require an SR-22 form to prove you have car insurance after a DUI or other serious violation. In Florida and Virginia, you may need an FR-44 form to show you have enough coverage.

  • Gap insurance. If you owe more on your loan or lease than your policy will pay when your car is totaled or stolen, Bristol West’s gap insurance will cover the difference, minus your deductible.

  • Rideshare coverage. If you drive for a service such as Uber or Lyft, Bristol West’s rideshare insurance covers you while you’re waiting for ride requests. For context, rideshare companies’ policies typically only cover you while you’re en route to pick up passengers or while passengers are in your car, leaving a coverage gap between rides.

  • Rental reimbursement coverage. If your car is in the shop due to a covered loss, this coverage will pay for a rental car.

Car with shield on road

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Auto insurance discounts

Car insurance discounts from Bristol West vary by state. Depending on where you live, you may be able to save by:

  • Insuring more than one car with Bristol West.

  • Having an additional policy, such as a motorcycle or RV policy, from Foremost or Farmers Insurance.

  • Paying for your policy in full, upfront.

  • Making electronic payments.

  • Owning a home.

  • Not having a vehicle in your household. Non-owner car insurance provides liability coverage when you drive a car that isn’t yours, such as a rental.

  • Avoiding accidents and traffic violations.

  • Being covered for at least six months with a previous insurer.

  • Getting policy documents electronically.

  • Having a minor child, under the age of 19, in the household after the policy has been in force for at least 24 months.

  • Having a student in the household that is under the age of 23 and resides at least 100 miles from home.

🤓Nerdy Tip

First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance.

Complaints

Bristol West had more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Bristol West auto insurance

Website: Bristol West’s website has minimal details about coverage options, but it does let you take action. You can request a quote, find an agent, see your insurance ID card, make a payment, and report or check on a claim directly from the homepage. There’s also a useful FAQ section that answers payment-related questions, including how to get text alerts when payments are due or overdue.

Mobile app: On Bristol West’s mobile app, you can pay premiums, view your ID card and see policy details. It’s compatible with Apple and Android devices.

Payment options: If you pay online, you can use a bank account, debit card or credit card at no extra cost. You can also set up automatic monthly payments or pay by phone, mail, Western Union or MoneyGram.

Other insurance from Bristol West

Besides personal car insurance, Bristol West also sells commercial auto insurance.

Frequently asked questions

The quickest way to get a quote is online. Enter your ZIP code on Bristol West’s homepage, and then follow the prompts to provide details about your car and who will be driving it. If you need help, you can search for a local agent or broker, or call 888-888-0080.

Bristol West sells car insurance in all states except Alaska, Delaware, North Carolina, Rhode Island, Vermont and West Virginia. It doesn't sell policies in Washington, D.C. either. Bristol West policies are available in Hawaii, but are branded as part of Farmers Insurance.

You can file a claim online at any time, or by calling the claims department at 800-274-7865. Reps are available on weekdays between 8 a.m. and 7 p.m. ET.

Methodology

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.

In this review . . .