Shopping for a life insurance policy? Choose one of our best life insurance companies of 2026.
Haven Life stopped selling life insurance policies as of January 12, 2024, along with its disability insurance and annuity products. The company’s life insurance policies were issued by its parent company, MassMutual, one of the largest life insurers in the U.S.
If you bought a policy from Haven Life, it will continue to be serviced by MassMutual.
» MORE: Compare life insurance quotes
MassMutual life insurance rating
MassMutual earned 4.8 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
Based on this star rating, MassMutual is one of our best life insurance companies in 2026.
The company also made our 2026 lists in the following categories:
» MORE: MassMutual life insurance review
How to contact MassMutual
MassMutual can be reached by:
Phone: Call 800-272-2216 on weekdays from 8 a.m. to 8 p.m. ET.
Email: Fill out the form on MassMutual’s contact page.
Live chat: Not available.
How we rate the best life insurance companies
✅ 445 life insurers reviewed
📝 210 policies assessed
🔢 1,515 data points analyzed
📊 Star rating categories
When NerdWallet evaluates life insurance companies, our editorial team considers the insurer's strengths and weaknesses, as well as the things that matter most to customers buying a long-term financial product. We then weigh these factors carefully:
💰 Financial strength (35%). We use AM Best ratings to confirm an insurer’s financial stability and ability to pay claims far into the future. The top life insurance companies have an exceptional financial strength rating of A+ or A++ (Superior).
🗣️ Consumer complaints (35%). Our top-rated life insurance companies have fewer than the expected number of complaints to state regulators over a three-year period, according to the National Association of Insurance Commissioners — so you can expect a smoother customer experience.
☎️ Consumer experience (20%). Insurers who allow consumers to contact them by email, phone and live chat earn the highest scores. The same goes for insurers who support online quotes, beneficiary changes and claims.
👀 Transparency (10%). Our methodology gives higher scores to transparent insurers who clearly display information about their policy options, coverage amounts and term lengths (if applicable) on their site.
⭐ What our star ratings mean
Companies with 5 stars are exceptional, with strong financials, diverse policy lineups and great reputations for customer service.
Companies with 4.5 stars are excellent, with solid financials and policy offerings, and good customer service track records.
Companies with 4.0 stars are good, and potentially great for people looking for niche coverage options.
Companies with 3.5 stars or fewer could do better in certain categories, like financial strength and customer complaints.
NerdWallet does not receive compensation for our star ratings or our reviews. Read more about our life insurance ratings methodology and editorial guidelines.
