Infinity Auto Insurance Review 2024

Editor's note: Infinity auto insurance was acquired by Kemper in 2018. As such, this article may contain outdated information. Infinity policies will eventually transfer to Kemper. However, Kemper has not given a specific timeline for this change.

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Written by Isabel Contreras
Lead Writer
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Edited by Lacie Glover
Assigning Editor
Fact Checked
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Infinity

2.5

NerdWallet rating 
Infinity caters to high-risk drivers, although availability is unclear.

Discounts

Great set of discounts

Ease of use

Above average

NAIC complaints

Far more than expected

Infinity

2.5

NerdWallet rating 
Infinity caters to high-risk drivers, although availability is unclear.

Discounts

Great set of discounts

Ease of use

Above average

NAIC complaints

Far more than expected

Infinity earned 2.5 stars out of 5 for overall performance, our second-lowest score. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

NerdWallet was not able to reach the company to verify where policies are available. However, the company is owned by Kemper, a nonstandard insurer and the 15th largest auto insurance company in the country, according to the National Association of Insurance Commissioners. We recommend looking at other companies that accept high-risk drivers before buying a policy from Infinity.

Why you can trust NerdWallet: Our writers and editors follow strict editorial guidelines to ensure fairness and accuracy in our coverage so you can choose the insurance policy that works best for you. These carrier ratings are specific to auto insurance — a company's rating for other products may be different on our site. See our criteria for evaluating auto insurance companies.

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

Compare to other insurers

Current Product

Infinity Auto Insurance
Dairyland Auto Insurance
Kemper Auto Insurance
NerdWallet rating 

2.5

/5
NerdWallet rating 

3.5

/5
NerdWallet rating 

2.5

/5

Complaints to NAIC 

Far more than expected

Complaints to NAIC 

More than expected

Complaints to NAIC 

Far more than expected

Ease of use 

Above average

Ease of use 

Above average

Ease of use 

Above average

Discounts 

Great set of discounts

Discounts 

Great set of discounts

Discounts 

Average set of discounts

Bottom line 

Infinity caters to high-risk drivers, although availability is unclear.

Bottom line 

Dairyland specializes in high-risk drivers, but with more complaints than expected, you may find better coverage elsewhere.

Bottom line 

Kemper sells insurance to high-risk drivers, but has far more complaints than similar-sized companies.

Infinity insurance coverage

Infinity offers basic insurance coverage, plus a roadside assistance option. It caters mostly to high-risk drivers and Spanish-speaking customers.

Auto insurance discounts

You may be able to earn a discount on your Infinity auto policy by:

  • Insuring multiple vehicles.

  • Driving a car with certain safety features.

  • Paying your premium in full.

  • Making electronic payments.

  • Buying a policy with Infinity before the end of your previous policy term.

  • Taking a mature driver improvement course.

  • Maintaining good grades if you’re a student or have one on your policy.

  • Renewing your policy.

  • Owning a home.

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Complaints

Infinity had far more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

Frequently asked questions

NerdWallet was not able to reach Infinity to verify which states it offers policies in.

Infinity is owned by Kemper, a separate brand that sells auto, home and life insurance; Kemper may be discontinuing the Infinity brand. Read NerdWallet's review of Kemper insurance.

Methodology

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.

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