Aetna Medicare Supplement Insurance 2024 Review

Aetna Medicare Supplement Insurance pros and cons

Our full review

Aetna Medicare Supplement Insurance rating

Aetna Medicare Supplement Insurance earned 3 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account pricing, coverage options, online quote availability, complaint data from the National Association of Insurance Commissioners and more.

Aetna Medicare Supplement Insurance plans

Aetna offers up to five Medicare Supplement Insurance plan types for any Medicare member:

• Medigap Plan A — the basic benefits included in every Medigap plan without any extras.

• Medigap Plan B — basic benefits plus coverage for the Medicare Part A deductible.

• Medigap Plan D — a mid-cost option that covers most Medigap benefits.

• Medigap Plan G — the highest-coverage option available to new Medicare members. Available as a high-deductible plan in some locations.

• Medigap Plan N — a plan with lower premiums but higher copays.

Medigap Plan C, Medigap Plan F and the high-deductible version of Plan F are also generally available for qualifying beneficiaries who were eligible to enroll in Medicare prior to 2020. Newer Medicare members can’t buy these plans from any company.

Cost for Aetna Medicare Supplement Insurance

Premiums for Aetna Medicare Supplement Insurance plans tend toward the higher side — but they’re competitive for certain plans and locations. Aetna’s Medigap Plan G premiums were about 48% higher than the least expensive option in the area, and Plan N premiums were about 34% higher.

Plan G

Plan N

Policy fee

Aetna charges a one-time policy fee for new enrollees in most states. The fee is typically $20, but it may be a little higher or lower depending on the state. There are a handful of states with no policy fee.

You can find the policy fee for your state under the rate tables in the “Outline of Coverage” documents for each state on Aetna’s website.

Discounts

Aetna offers a household discount to qualifying Medicare Supplement Insurance applicants if a spouse, civil union partner or other adult with whom they have lived for at least 12 months also enrolls in or already has an Aetna Medigap plan. This discount for Aetna plans is typically 7% but varies by state.

Available discounts can vary according to factors such as your location, household status and how you apply for a policy.

Aetna member complaints

66% more complaints than average

Members file complaints about Aetna Medicare Supplement Insurance plans about 66% more often than the average for all Medigap plans, according to 2022 and 2023 data from the National Association of Insurance Commissioners for Aetna and its subsidiaries that sell Medigap policies^[0]

NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.

Aetna’s spending on care

84.5% for member benefits

Aetna Medigap plans spent about 84.5% of premiums on member benefits, according to the most recent annual data^[0]

Medicare Supplement Insurance companies must report data on the premiums they collect and how much they spend to provide benefits for members. The minimum required by law for individual Medigap policies is 60%^[0]

Additional benefits

Medigap plans have standardized Medicare benefits, but companies can offer additional perks.

Some Aetna plans include discounts on certain hearing and vision exams, hearing aids and batteries, eyewear, and other health and wellness products.

Aetna Medicare Supplement Insurance service area

Aetna offers Medicare Supplement Insurance plans in 44 states and Washington, D.C. (Aetna doesn’t offer Medigap policies in Connecticut, Hawaii, Maine, Massachusetts, New York or Washington state.)

Aetna reports that it covers about 1.4 million Medicare Supplement Insurance beneficiaries. The company’s share of the total Medicare Supplement Insurance market as of the end of 2022 is about 7%^[0]

Aetna Medigap customer service

Here’s how Aetna Medigap members can contact customer service:

• Call Aetna’s Medicare Supplement customer service line at 888-624-6290, 7 a.m. to 8 p.m. Central time, seven days a week. (TTY dial 711 and follow the prompts.)

• Email Aetna through an email contact form.

Read the NerdWallet reviews of these other Aetna Medicare offerings:

• Aetna Medicare Advantage.

• Aetna Medicare Part D.