Connect (Formerly Ameriprise) Insurance Review 2022

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Insurance reviews

Connect Auto Insurance
  • Auto insurance

The bottom line:

Connect offers a variety of discounts for auto policies, but with more than the expected number of complaints, you may find better options elsewhere.

Pros

  • Offers a wide variety of discounts.
  • Guaranteed lifetime renewability for auto policies purchased through Costco as an executive member.

Cons

  • More than the expected number of complaints to state regulators for auto insurance.
  • Some auto insurance policy perks require Costco membership fee.
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Auto insurance review

Connect Auto Insurance
Connect

3.0

/5
 NerdWallet rating 
NAIC complaints
More than expected
Ease of use
Above average
Discounts
Average set of discounts

You might not immediately recognize the Connect brand, but if you’ve ever considered buying Costco insurance or getting a policy through Ameriprise Financial, you’ve likely encountered its products. Formerly known as Ameriprise Auto and Home Insurance, the Wisconsin-based company was acquired by American Family Insurance in 2019 and renamed Connect in 2020.

Connect sells auto, homeowners, renters, condo and umbrella policies directly to customers, primarily through its partnerships with Costco Wholesale and Ameriprise Financial. The company offers insurance in 44 states and Washington, D.C.

Connect auto insurance coverage

Costco members in most states can receive a discount on Connect auto or home insurance policies. If you’re an executive Costco member, you may also qualify for the following benefits:

  • Roadside assistance, which covers up to $75 of your expenses if you get a flat tire, run out of gas or have a dead battery.

  • Lifetime renewability, which guarantees Ameriprise won’t cancel your car insurance policy, even if you have multiple accidents. (Some exceptions apply, and this benefit isn’t available in all states.)

Customers who purchase Connect auto insurance through Ameriprise Financial also get access to discounts and benefits..

In addition to the usual car insurance coverages, Connect sells:

  • Gap insurance, which pays the difference between the actual cash value of your car and the amount you owe on your car loan if your vehicle is totaled. Connect offers gap coverage for the first three years you own your vehicle, capped at 120% of the car’s value.

  • New car replacement insurance, which covers the cost of a brand-new car in the same make and model if yours is totaled in a covered loss. Connect provides coverage for the first year or the first 15,000 miles after you buy a new car

Auto insurance discounts

  • Safe driver discount.

  • Discount for completing an approved defensive driving course.

  • Discount for having vehicle safety features such as anti-lock brakes, air bags, automatic seat belts or anti-theft devices.

  • Multicar discount.

  • Multiple-policy discount.

  • Discount if you park your car overnight in a garage (in certain areas).

  • Good student discount.

  • Discount if your student is away at school more than 100 miles from your home.

  • Loyalty discount.

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Complaints and customer satisfaction

Connect had more than the expected number of complaints about auto and home insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Connect insurance

Website: Connect lets you report a claim, access your policy or get a quote online. You can pay your insurance bill all at once or in monthly installments.

App: Connect does not have a smartphone app at this time.

Homeowners insurance from Connect

Connect also offers home insurance policies. To learn more about the coverage options available, read our Connect homeowners insurance review.

Other insurance from Connect

Methodology

Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverages, discounts, online experience and more. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Frequently asked questions