Infinity Auto Insurance Review 2023

Kayda Norman
By Kayda Norman 

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Our Take

2.5

NerdWallet rating 

The bottom line:

Infinity sells insurance to high-risk drivers, although it's available only in California.

Infinity Auto Insurance
NAIC complaints
Far more than expected
Ease of use
Below average
Discounts
Great set of discounts

Pros & Cons

Pros

  • Website available in Spanish.
  • Provides auto insurance to high-risk drivers.

Cons

  • Receives far more complaints than expected for a company of its size.
  • Available in California only.
  • Likely not the best option for drivers who aren’t high-risk.

Full Review

Infinity earned 2.5 stars out of 5 for overall performance, our second-lowest score. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

NerdWallet was not able to reach the company to verify where policies are available. However, the company is owned by Kemper, a nonstandard insurer that operates in a variety of states. We recommend looking at other companies that accept high-risk drivers before buying a policy from Infinity.

Why you can trust NerdWallet: Our writers and editors follow strict editorial guidelines to ensure fairness and accuracy in our coverage so you can choose the insurance policy that works best for you. These carrier ratings are specific to auto insurance — a company's rating for other products may be different on our site. See our criteria for evaluating auto insurance companies.

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

Infinity auto insurance coverage

Infinity may or may not be currently operational, but previously offered basic insurance coverage, plus a roadside assistance option. It caters mostly to high-risk drivers and Spanish-speaking customers.

Auto insurance discounts

Infinity’s auto insurance discounts include:

  • Multicar discount.

  • Safe driver discount.

  • Paid in full discount.

  • Paperless discount.

  • Switch and save discount for new customers.

  • Mature driver improvement course discount.

  • Good student discount.

  • Loyalty discount.

  • Homeowner discount.

Complaints

Infinity had far more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

Methodology

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.

Frequently asked questions