Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in about 20 states and Washington, D.C.

Cons

0.01% APY on savings account; better rates available elsewhere.
$36 overdraft fee can be charged four times daily.

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Overall

4.0

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a up to $300 sign-up bonus with a checking, short-term savings and long-term savings combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

 

Ratings methodology | Updated March 7, 2019

Checking

4

Virtual Wallet Spend, one of PNC’s basic checking accounts, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

 

Virtual Wallet Spend has a $7 monthly fee that can be avoided in a few ways, including monthly direct deposits of $500 and average combined balances of $500.

Savings Account
APY
0.01%
Min. balance for APY
$1

at PNC,

Member, FDIC

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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
1 * too high
PNC is quick to take your money and When you dispute something it takes 90 days to hear from them. Could you imagine if my account in 90 days overdrawn. Well then they would charge me yet I can charge them for holding onto my money for 90 days even though the dispute was settled and they got the money from the supplier. Do YOU really need the money that bad PNC. Way to screw The Working Man..... nothing else to say don't bank with PNC. Do yourself a favor
Overall
Customer service
Good
Website / app
Poor
Rates
Good
Fees
Fair
Online Loan Banking
I purchased a vehicle from the dealership and they got the loan for me through PNC Bank at the average rate expected. I was happy until I received years of cheap payment coupons in the mail that looked like a high school student had printed them on 8-1/2 x 11 printer paper with no information on them as a receipt for payment so I had to purchase a calendar book to keep track of payments and monies owed each month. I was disappointed so I opened an online banking account at PNC to track my loan payments mailed to the bank out of state to ensure they got posted to my account correctly and on time. I logged in this month and noticed that the 5 payments that I had sent to PNC Bank had cleared my account and yet only 3 loan payments were showing posted to PNC's loan account for me in my online account. I called a PNC Bank Branch close to my home and was told that PNC Bank's on-line system only shows the last 3 loan payments made on the account and nothing more. What is the purpose of having an on-line account to track loan payments if they are NOT going to be recorded there for the customer to view & track payments? This practice sure sounds like a SCAM! So, I called PNC Bank Headquarters and talked to the loan department and I was given the same information. So, I am going to ask for a loan statement receipt from the bank showing all 5 payments made for my vehicle loan were processed on it correctly and on-time and then am going to try to refinance my loan at another bank close to home so that I can guarantee that all my payments were made as I paid. * Notice to everyone who has a loan at PNC Bank....gather all of your loan payment receipts and keep them in a safe place to ensure each year that all payments have been receipted to your loan before you pay it off to ensure all payments were documented and all balances are correct. I don't believe this online banking practice is acceptable so should be reported to the bank regulators to ensure it is IAW all laws and regulatory guidelines as it would be very easy for someone to steal your money that was intended to pay off a loan if it was not recorded on the account that you are viewing on-line. HMM! Seems very suspicious to me....especially since I used to work at a bank and everything HAD to be visible to the customer; even fees and late charges.....so why wouldn't your loan payments have to be the same? Be Cautious and Track Payments!
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