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How to Resolve Your Complaint With Green Dot

Nov. 6, 2018
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About Green Dot

Green Dot is one of the largest issuers of prepaid debit cards, and its products are available at thousands of retailers nationwide.

Prepaid cards operate like a checking account. You load funds on your card, then make purchases or withdrawals.

Unlike a traditional bank, Green Dot doesn’t offer cards with access to a free ATM network. And Green Dot’s fee to keep less than $1,000 in your account each month is higher than what you would find at many banks. You can find additional details in our Green Dot prepaid debit card review.

The number of complaints about the company to the Consumer Financial Protection Bureau, the primary federal consumer watchdog, places Green Dot in the top 2% of all companies that the agency hears about, according to an investigation by NerdWallet.

How to resolve your complaint against Green Dot

If you need to resolve a dispute with Green Dot over one of its prepaid cards or services, you should send your written complaint to the company at P.O. Box 5100, Pasadena, CA 91117.

You can also contact the company through its toll-free number: 866-795-7597. Make sure to keep a record of all of your calls.

Use with caution

According to consumer complaints, here are a few things to watch out for:

  • Frozen funds. Green Dot may freeze your account if you dispute a charge, cutting you off from your money.
  • Missing money, unknown charges. Many of those who complained said money had been stolen from their accounts or there were unauthorized charges.
  • Card and account problems. Others say they’ve had trouble activating their cards or withdrawing money from their accounts.

How to protect yourself

If you decide to become a Green Dot customer, be sure to:

  • Keep all your records.
  • Put any complaint in writing to the company.
  • If Green Dot doesn’t resolve the problem, file a complaint with the Federal Trade Commission, the CFPB and your state attorney general.

» MORE: Buyer Beware: Green Dot Prepaid Debit Cards

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