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Elephant Insurance Review 2021

Elephant offers auto insurance in seven states, but has far more complaints than other companies of the same size.
July 30, 2021
Auto Insurance, Insurance
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  • Had far more than the expected number of complaints to state regulators for auto insurance, relative to its size.
  • Small insurer available in seven states.
  • Offers deductible benefits for good drivers with collision coverage.

Elephant Insurance is a small company, currently available in eight states: Georgia, Illinois, Indiana, Maryland, Ohio, Tennessee, Texas and Virginia. Founded in 2009, Elephant only writes auto insurance policies. However, it sells other types of insurance, such as homeowners and renters, from other companies and offers a bundling discount in some states. Elephant sells policies directly to consumers, both online and over the phone.

Elephant pros and cons

Offers a wide variety of discountsOnly available in seven states
Legal assistance coverage availableFar more complaints to state regulators than similar-sized companies
Can bundle auto insurance with non-Elephant policies

Elephant auto insurance

Elephant offers typical optional car insurance coverage types, including comprehensive, collision, roadside assistance and rental reimbursement coverage. It also offers:

  • Legal assistance coverage: Starting at $5 per month, policyholders can add this coverage, which pays for legal fees associated with traffic charges, estate planning, family law and more.
  • Diminishing deductible is an extra option only available if you have collision coverage, and it must be purchased with the initial policy or at renewal — not mid-contract. When you sign up, Elephant takes $100 off your collision deductible immediately and another $100 each year you’re accident-free afterward. Should you have a wreck, the collision deductible won’t reset — it’ll stay the same for a year and then continue to decrease as you stay accident-free.

» MORE: Best car insurance companies for 2021

Elephant’s auto insurance discounts

Discounts from Elephant, just like any other company, vary by location and coverage type. You can get a maximum of 40% off your premium with any combination of Elephant’s discounts, including:

  • Multi-car discount.
  • Safety features discount.
  • Online quote discount.
  • Multi-policy (bundling) discount.
  • Responsible driver discount.
  • Paid in full discount.
  • Good student discount.
  • Paperless discount.
  • E-signature discount.

» MORE: Discount car insurance: Your guide to getting the best price

Complaints about Elephant Insurance

Elephant Insurance had far more than the median number of complaints to state regulators than expected, relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Elephant Insurance

Elephant’s website has all the normal features you’d expect, and a rep for the company says its website is mobile-friendly. You can pay bills, request ID cards, get a quote, file a claim, upload claim photos and more.

Other types of insurance from Elephant’s partners and third-party insurers include:
Homeowners insuranceCondo insurance
Umbrella insuranceLife insurance
Renters insuranceMotorcycle insurance

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.


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