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Elephant Insurance Review 2020

Jan. 23, 2020
Auto Insurance, Insurance
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  • Had more than the expected number of complaints to state regulators for auto insurance, relative to its size.
  • Small insurer available in seven states.
  • Offers a lot of discounts for a small insurer.

Elephant Insurance is a small company, currently available in seven states: Illinois, Indiana, Maryland, Tennessee, Texas, Ohio and Virginia. Founded in 2009, Elephant only writes auto insurance policies. However, it sells other types of insurance, such as homeowners and renters, from other companies and offers a bundling discount in some states. Elephant sells policies directly to consumers, both online and through the phone.

Elephant auto insurance

Elephant offers typical optional car insurance coverage types, including comprehensive, collision, roadside assistance and rental reimbursement coverage. It also offers:

  • Legal assistance coverage: For as little as $5 per month, policyholders can add this coverage, which pays for legal fees associated with traffic charges, estate planning, family law and more.
  • Diminishing deductible is an extra option only available if you have collision coverage, and it must be purchased with the initial policy or at renewal — not mid-contract. When you sign up, Elephant takes $100 off your collision deductible immediately and another $100 each year you’re accident-free afterward, up to $500. Should you have a wreck, the collision deductible won’t reset — it’ll stay the same for a year and then continue to decrease as you stay accident-free.

Elephant’s auto insurance discounts

Discounts from Elephant, just like any other company, vary by location and coverage type. You can get a maximum of 40% off your premium with any combination of Elephant’s discounts, including:

  • Multi-car discount.
  • Safety and anti-theft features discount.
  • Online quote discount.
  • Discount for owning a home.
  • Multi-policy (bundling) discount.
  • Responsible driver discount.
  • Paid in full discount.
  • Good student discount.
  • Paperless discount.
  • Early bird discount for buying a policy before it starts.
  • E-signature discount.
  • Discount for drivers 55 years and older who complete an accident prevention course for.

Complaints about Elephant Insurance

Elephant Insurance had more complaints to state regulators than expected, relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Elephant Insurance

Website: Elephant’s website has all the normal features you’d expect, and a rep for the company says its website is mobile-friendly. You can pay bills, request ID cards, get a quote, file a claim, upload claim photos and more.

Elephant currently does not have a mobile app.

Other types of insurance from Elephant’s partners and third-party insurers include:
Homeowners insuranceCondo insurance
Umbrella insuranceLife insurance
Renters insuranceMotorcycle insurance

Recap: Elephant pros and cons

ProsCons
Offers a wide variety of discountsOnly available in seven states
Legal assistance coverage availableFar more complaints to state regulators than similar-sized companies
Can bundle auto insurance with non-Elephant policies

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency and affordability. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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