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Northwestern Mutual Life Insurance Review 2021

Bottom line: Northwestern Mutual offers a range of policies and scores well for customer satisfaction and complaints, making it an option worth checking for many shoppers.
June 1, 2021
Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own.

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Northwestern Mutual

  • Rated 5 stars out of 5 by NerdWallet.
  • Ranked high in a J.D. Power customer satisfaction survey.
  • Eligible customers can receive dividends.

Northwestern Mutual has been in the life insurance business for more than 160 years. It offers term, whole and universal life policies and scores well for financial strength and consumer complaints. The company sells policies through a network of agents.

Northwestern Mutual life insurance

5.0 NerdWallet rating

Northwestern Mutual earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account complaint data from the National Association of Insurance Commissioners and financial strength ratings.

Based on these ratings, Northwestern Mutual is among NerdWallet’s Best Life Insurance Companies for 2021.

Northwestern Mutual life insurance pros and cons

ProsCons
Far fewer complaints to state regulators than expected for a company its size.Company website doesn’t give specifics about coverage amounts, term lengths or riders.
Highly rated for customer satisfaction in J.D. Power study.Very few term riders available.
Consistently pays a dividend to eligible customers.

Northwestern Mutual life insurance policies

Northwestern Mutual offers term, whole and universal life insurance policies. The company’s universal life insurance option gives customers flexible payment and coverage choices. With whole life insurance, premiums stay level for the life of the policy.

Term life insurance policies can have level payments that don’t change over the length of your term or premiums that start low and increase each year. Northwestern Mutual’s term policies can be converted to whole life policies without a medical exam.

Additionally, Northwestern Mutual offers two types of universal life insurance: The “Single Premium” universal life policy can be purchased with a single lump-sum payment, and the “Custom Universal Life” policy lets the owner adjust the death benefit and the price for coverage as needs change.

» MORE: Compare life insurance quotes

Northwestern Mutual customer complaints and satisfaction

Over three years, Northwestern Mutual has drawn significantly fewer complaints to state regulators than expected for a company of its size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners.

Additionally, Northwestern Mutual ranked fourth out of 23 companies in J.D. Power’s 2020 U.S. Life Insurance Study for overall customer satisfaction.

More about Northwestern Mutual life insurance

As a mutual company, Northwestern Mutual is owned by its policyholders, some of whom are eligible to share in annual dividends when the company does well. The company expects to pay $6.2 billion in dividends in 2021, the highest payout in its history.

Life insurance buying guide

Before you start comparing companies, choose the type of life insurance you want, such as term or whole life. Decide which life insurance riders, if any, you want the policy to include. Calculate how much life insurance you need and how long you want the coverage to last. Check that the insurers you’re considering offer the coverage you’re looking for.

When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. It’s also important to make sure the policy’s medical requirements match your needs. For example, if you want to skip the life insurance medical exam but don’t mind answering health questions, confirm that the application process for each policy you're comparing aligns with that.

Price may not be the biggest driver behind your decision to buy. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service.

For more guidance, see our life insurance buying guide.

Methodology: Life insurance ratings

NerdWallet’s life insurance ratings are based on weighted averages of financial strength ratings, which indicate a company’s ability to pay future claims, and complaint index scores from the National Association of Insurance Commissioners for individual life insurance. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale.

These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

 

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