Primerica Life Insurance Review 2017


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at a glance

  • Solid financial strength ratings
  • Does not sell permanent life insurance
  • No online term life quotes

Overview

Primerica recruits people from all walks of life to sell its policies, billing its sales program as an opportunity to start your own business or make extra money on the side. It encourages these new insurance agents to start by selling to “warm contacts”: family members, friends and co-workers. The company pushes its agents to bring in new recruits to join the business. Primerica agents also make money based on sales by agents they recruit. This is known as “multilevel” or “network” marketing.

Most other life insurance companies sell their products through full-time agents who make a career in life insurance sales.

NerdWallet rank: 13th

Primerica ranked No. 13 out of 18 large companies scored by NerdWallet. NerdWallet’s life insurance company rankings combine its A.M. Best rating, consumer complaints and J.D. Power’s customer satisfaction score.

» MORE: The best life insurance companies

A.M. Best financial strength rating: A+ (superior)

Primerica’s financial strength is “superior,” according to ratings agency A.M. Best.

Financial strength is important because it indicates how well an insurer can pay claims. It’s especially important when choosing a life insurance company, because claims might not be made until many decades after a policy is purchased.

Consumer complaints: Better than the median

Primerica drew fewer than the median number of complaints to state regulators in 2015 for a company of its size, according to the latest data from the National Association of Insurance Commissioners.

The association assigns a complaint ratio score to insurance companies, based on the number of complaints to state insurance commissioners, adjusted for market share. The median score is 1. A score less than 1 means fewer complaints. Primerica’s score for individual life insurance in 2015 was .21.

J.D. Power ratings: Among ‘The Rest’

Primerica ranks among “the rest” — the lowest rating possible — in research firm J.D. Power’s 2016 U.S. Life Insurance Study. The company had the second-lowest score overall among 21 of the largest U.S. life insurers.

Primerica customer satisfaction scores
Overall satisfaction The rest
Billing and payment The rest
Price The rest
Policy offerings The rest
Interaction The rest
Source: J.D. Power 2016 U.S. Life Insurance Study

More about Primerica

Types of insurance soldOther products & services
  • Term life insurance
  • Auto, homeowners and long-term care insurance provided by other insurance companies
  • Investment accounts and other financial services
     
     
     
  • Primerica’s sales strategy

    Some insurance experts criticize Primerica for its network-marketing structure and lack of life insurance policy choices. Primerica doesn’t provide life insurance quotes on its website, so it’s hard to easily compare prices.

    Because of Primerica’s network-sales strategy, you may find friends or family members pitching the products. Your personal connection with these salespeople could create extra pressure to buy from Primerica, and perhaps pressure later to become a part-time Primerica agent. But it’s always a good idea to compare options and prices from several companies.