Connect (Formerly Ameriprise) Insurance Review 2024

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Written by Drew Gula
Lead Writer
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Edited by Lacie Glover
Assigning Editor
Fact Checked

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Connect

3.5

NerdWallet rating 
Connect offers a variety of discounts, but with more than the expected number of complaints, you may want to look elsewhere.

Discounts

Great set of discounts

Ease of use

Above average

NAIC complaints

More than expected

Connect

3.5

NerdWallet rating 
Connect offers a variety of discounts, but with more than the expected number of complaints, you may want to look elsewhere.

Discounts

Great set of discounts

Ease of use

Above average

NAIC complaints

More than expected

Connect earned 3.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

You might not immediately recognize the Connect brand, but if you’ve ever considered buying Costco insurance or getting a policy through Ameriprise Financial, you’ve likely encountered its products. Formerly known as Ameriprise Auto and Home Insurance, the Wisconsin-based company was acquired by American Family Insurance in 2019 and renamed Connect in 2020.

Connect sells auto, homeowners, renters, condo and umbrella policies directly to customers, primarily through its partnerships with Costco Wholesale and Ameriprise Financial. The company offers insurance in 44 states and Washington, D.C.

Why you can trust NerdWallet: Our writers and editors follow strict editorial guidelines to ensure fairness and accuracy in our coverage so you can choose the insurance policy that works best for you. These carrier ratings are specific to auto insurance — a company's rating for other products may be different on our site. See our criteria for evaluating auto insurance companies.

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

Compare to other insurers

Current Product

Connect Auto Insurance
The Hartford Auto Insurance
Safeco Auto Insurance
NerdWallet rating 

3.5

/5
NerdWallet rating 

3.5

/5
NerdWallet rating 

3.5

/5

Complaints to NAIC 

More than expected

Complaints to NAIC 

More than expected

Complaints to NAIC 

Close to expected

Ease of use 

Above average

Ease of use 

Above average

Ease of use 

Average

Discounts 

Great set of discounts

Discounts 

Average set of discounts

Discounts 

Average set of discounts

Bottom line 

Connect offers a variety of discounts, but with more than the expected number of complaints, you may want to look elsewhere.

Bottom line 

The Hartford primarily caters to customers 50 and older, offering policies through a partnership with AARP.

Bottom line 

Safeco auto policies offer some unique features, such as accident forgiveness, but falls short in customer service.

Connect auto insurance coverage

When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.

In addition to the usual car insurance coverages, Connect sells:

  • Gap insurance, which pays the difference between the actual cash value of your car and the amount you owe on your car loan if your vehicle is totaled. Connect offers gap coverage for the first three years you own your vehicle, capped at 120% of the car’s value.

  • New car replacement insurance, which covers the cost of a brand-new car in the same make and model if yours is totaled in a covered loss. Connect provides coverage for the first year or the first 15,000 miles after you buy a new car.

If you’re an executive Costco member, you may also qualify for the following coverage benefits:

  • Roadside assistance, which generally covers up to $75 of your expenses if you get a flat tire, run out of gas or have a dead battery.

  • Lifetime renewability, which guarantees Connect won’t cancel your car insurance policy, even if you have multiple accidents. (Some exceptions apply, and this benefit isn’t available in all states.)

Auto insurance discounts

Costco members receive a discount on Connect auto or home insurance policies in most states.

You may also be able to save on your auto policy by:

  • Meeting Connect’s standards for being a safe driver.

  • Completing an approved defensive driving course.

  • Having vehicle safety features such as anti-lock brakes, air bags, automatic seat belts or anti-theft devices.

  • Insuring more than one vehicle.

  • Buying multiple insurance products from Connect.

  • Parking your car overnight in a garage (in certain areas).

  • Meeting Connect's standards for being a good student.

  • Having a student on your policy who is away at school and keeps their car at home.

  • Having continuous auto insurance coverage through Connect.

🤓Nerdy Tip

First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance.

Complaints

Connect had more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

More about Connect insurance

Website: Connect lets you report a claim, access your policy or get a quote online.

App: Connect does not have a smartphone app at this time.

Homeowners insurance from Connect

Connect also offers home insurance policies. To learn more about the coverage options available, read our Connect homeowners insurance review.

Other insurance from Connect

Frequently asked questions

You can get a quote online, and Connect has a customer support email if you have questions about your quote.

Connect sells insurance in Washington, D.C., and all states except Alaska, Louisiana, Maine, North Dakota, Rhode Island and Wyoming.

You can file an auto claim online or over the phone.

Methodology

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.

In this review . . .