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Fred Loya Auto Insurance Review 2024
Lead Writer | Auto insurance
Drew Gula is a NerdWallet authority on auto insurance. He previously worked as the senior content editor at Soundstripe and as the senior writer in Liberty University's marketing department. Drew is also a published author. He is based in Nashville, Tenn.
Assistant Assigning Editor | Auto insurance
Ben Moore is an assistant assigning editor and spokesperson who joined NerdWallet as a writer in 2020. An auto insurance authority, his past work has been featured in The Associated Press, The Chicago Sun-Times, MarketWatch, Nasdaq and Yahoo News. Ben has been quoted in Martha Stewart and Real Simple magazine, and he has appeared on local broadcast television. He is based in Nashville, Tennessee.
Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.
Fred Loya
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
Ease of useRatings are determined by our editorial team. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Policies are available for high-risk drivers.
- Some offices are conveniently located in grocery stores and Walmart.
Cons
- High number of complaints and past legal issues.
- Does not offer 24/7 claim filing.
Fred Loya
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
Ease of useRatings are determined by our editorial team. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Policies are available for high-risk drivers.
- Some offices are conveniently located in grocery stores and Walmart.
Cons
- High number of complaints and past legal issues.
- Does not offer 24/7 claim filing.
NerdWallet was not able to rate Fred Loya for overall performance because there is no financial strength rating information available for the company. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
Fred Loya Insurance specializes in providing minimum levels of auto insurance to high-risk drivers — typically those with poor credit or those who are required to file an SR-22 form due to traffic violations or DUIs. The company is operated by EP Loya Group, a Texas-based auto insurance company, which also owns Loya Insurance Company and Young America Insurance — companies that may offer policies from both Fred Loya and other insurance providers. Depending on your location, Fred Loya Insurance may be marketed using one of these names.
While Fred Loya offers convenient office locations in grocery stores and Walmart stores, its policies can be confusing. The company also has a high number of customer complaints and has faced legal troubles in the past.
If you have a hard time finding coverage, Fred Loya can likely issue you a policy. However, consider other options available for high-risk drivers before choosing Fred Loya as your auto insurance provider. If you simply want to purchase a policy that meets your state’s required minimum coverage levels, there are alternative options available to you.
» MORE: Best car insurance companies
In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:
Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B.
Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.
Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.
Discounts. We look at both the kind of discounts a Fred Loya offers and the total number of discounts available.
Compare to other insurers
Current Product
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NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, website transparency, financial strength, complaint data and more. 2.5 /5 | NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, website transparency, financial strength, complaint data and more. 1.5 /5 | |
Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far more than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. More than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far more than expected |
Ease of use Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim. Above average | Ease of use Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim. Below average | Ease of use Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim. Above average |
Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Very few discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts |
Bottom line High-risk drivers may be able to find coverage, but Fred Loya’s past legal issues and customer complaints make this company a difficult one to recommend. | Bottom line This insurer offers coverage for high-risk drivers and can help you out with an SR-22, but it has a high volume of customer complaints. | Bottom line Acceptance provides coverage for high-risk drivers and can file an SR-22 form if needed. However, it sells policies in only 13 states. |
Fred Loya auto insurance coverage
When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.
In addition to these coverage types, Fred Loya also offers rental reimbursement coverage, which will pay for a rental while your car is in the shop for covered repairs.
Fred Loya offers policies for high-risk drivers, which often includes those with poor or no credit. Fred Loya’s policies can be issued with or without a credit check, and SR-22 forms may be available.
Some policy coverage types and exclusions are unconventional and may not be clear, so it’s important to carefully read the fine print. For example, Fred Loya mentions you would need “complete coverage” to pay for damages to your own vehicle if you cause an accident, but there is no explanation of how to add that to a policy. And once a policy is purchased, any changes, including address and phone number updates, must be made over the phone or in person.
Fred Loya offers online car insurance quotes or you can call for quotes at 800-444-4040. You can also visit a Fred Loya location by using the website’s location finder. Some are in readily accessible retail spots like grocery stores and select Walmart locations.
» MORE: Compare car insurance rates
Auto insurance discounts
You may be able to save on a Fred Loya auto insurance policy by:
Insuring more than one vehicle.
Having a record of insurance coverage for the past 12 months.
Owning a home.
Maintaining a clean driving record.
Driving a new car.
Being a good student.
Not having any claims on your driving record.
Being a safe driver.
Setting up automatic monthly payments.
Renewing your policy.
Paying your insurance premiums in full upfront.
Insuring family members in your household on your policy.
Having a car alarm system.
See what you could save on car insurance
Easily compare personalized rates to see how much switching car insurance could save you.First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance.
Complaints
Fred Loya had far more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
» MORE: Get free car insurance quotes
More about Fred Loya auto insurance
Website: The Fred Loya website has limited information on coverage options and offers few features. Current customers can log in to access their policy and make payments online, while new customers can get an online quote and use the site’s location finder to look up the nearest agency.
Claims must be filed over the phone by dialing 800-880-0472. They can be reported only during Fred Loya’s office hours, which are 8 a.m. to 7 p.m. MT Monday through Friday and 8 a.m. to 4 p.m. MT on Saturdays.
You can reach Fred Loya’s customer service team by dialing 800-444-4040.
Fred Loya auto policies are available in Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Nevada, New Mexico, Ohio, Oklahoma and Texas.
Claims must be filed over the phone by dialing 800-880-0472. They can be reported only during Fred Loya’s office hours, which are 8 a.m. to 7 p.m. MT Monday through Friday and 8 a.m. to 4 p.m. MT on Saturdays.
You can reach Fred Loya’s customer service team by dialing 800-444-4040.
Fred Loya auto policies are available in Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Nevada, New Mexico, Ohio, Oklahoma and Texas.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
In this review . . .
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