PayPal Zettle is a point-of-sale system that lets businesses take payments, track inventory and sales and receive reports. It replaced PayPal Here in 2021.
Zettle may be a good choice if you’re looking for an entry-level point-of-sale (POS) system or a PayPal mobile card reader. The PayPal Zettle POS app is free and can be downloaded from the App Store or Google Play. After downloading the Zettle app to your device, you can create an account and order a card reader. The card reader lets you accept credit and debit card transactions and contactless payments.
Your mobile device acts as a POS to take payments, track sales, generate reports, manage inventory and monitor staff productivity. You’ll also have the option to collect customer email addresses and integrate with accounting and e-commerce apps.
PayPal Zettle is best for businesses that:
Prioritize payment processing over full-service POS. PayPal Zettle makes it easy to get up and running quickly to accept payments, but it lacks POS tools and features beyond the basics.
Already have a PayPal account or don’t mind opening one. A PayPal account is required to use Zettle. Funds are typically transferred to your PayPal account within one business day, and you have the option to set up deposits to your bank account.
Want flexibility in payment and transaction types. With PayPal Zettle, you can accept payment by credit and debit cards, digital wallets and QR codes. This includes Mastercard, Visa, American Express, Discover, Apple Pay, Google Pay, Samsung Pay, PayPal, Venmo and others. In addition to in-person transactions, you can accept payments over the phone, create invoices and send payment links to customers.
Payment processing model
Payment processing fees
2.29% plus 9 cents for in-person and QR code transactions.
3.49% plus 9 cents for manual-entry card transactions.
2.99% plus 49 cents for invoicing (payment made with card).
3.49% plus 49 cents for invoicing (payment made with PayPal).
$29 for first card reader; additional readers cost $79. Price includes USB cable.
$199 for terminal only.
$239 for terminal with barcode scanner built in.
$249 for Store Kit Mini (screen terminal with card reader).
$339 for Store Kit Portable kit with mobile card reader and printer.
$499 for Store Kit Standard (adds printer).
$699 for Store Kit Plus (adds barcode scanner).
No long-term contracts.
Phone support is offered from 8 a.m. to 8 p.m. Central time every day. Online chat with a bot is available along with the option to message an agent. A resolution center and a community forum are also available.
Where PayPal Zettle stands out
Solid basic features
PayPal Zettle has a robust payment system that can handle card, digital wallet and QR code transactions, plus allow you to manually enter payments. You can add discounts, enter refunds and issue receipts. Features to help you manage your inventory, monitor top-selling products and track the productivity of your staff are also included.
Sales tracking and reports
The app allows you to track sales and receive automatic reports. In the reports section of the app, you’ll find an overview of the prior day’s sales numbers. More detailed reporting is available in your Zettle account, including a summary of sales, a breakdown of payment types and fees, top-selling products, gift cards sold and staff performance. These reports can be exported to PDF, Excel or a raw data format.
The app allows you to build a product library. You can import a product list from a spreadsheet, group the products by category, and then add photos, descriptions and bar codes. New products can be added, too. Inventory can be managed from the app or your online account, and you’ll be notified when it’s time to restock products.
Zettle POS integrates with QuickBooks Online and with Shopify, BigCommerce and WooCommerce. After setting up the connection, you can automatically import data into QuickBooks Online every night. You can also import products from e-commerce websites to your Zettle product library, and inventory changes sync between platforms.
Low initial costs
Getting started with Zettle is relatively quick, easy and inexpensive. Because there isn’t a long-term commitment, you can try the system at a minimal cost. The fees for payment processing are similar to the fees for Square POS.
Where PayPal Zettle falls short
No add-on features
Although Zettle provides the core features of a POS system, it limits users to a single plan. PayPal competitors offer multiple plans or give you the opportunity to purchase add-on features such as customer loyalty programs, email marketing or advanced reports. You can expand your Zettle system by buying more hardware, but not by buying additional features.
Zettle offers a limited number of app integrations. Some competitors offer integrations for a larger number and variety of apps, including those for accounting, e-commerce, customer engagement, scheduling and employee management.
Alternatives to PayPal Zettle
$0 for Square POS, Restaurant, Retail and Appointments Free plans.
$29 for Square Appointments Plus plan.
$60 for Square Restaurant and Retail Plus plans.
$69 for Square Appointments Premium plan.
Payment processing fees:
2.6% plus 10 cents for in-person transactions.
2.9% plus 30 cents for online transactions.
3.5% plus 15 cents for manually keyed transactions.
3.3% plus 30 cents for invoices.
$0 for Square magstripe-only card reader ($10 for each additional reader) or if using Tap to Pay for iPhone (iPhone not included).
$49 and up for Square Reader contactless and chip card reader.
$149 for Square Stand iPad POS or Square Stand Mount (iPad not included).
$299 for Square Terminal mobile card reader with built-in printer.
$799 for Square Register two-screen system.
Why we like it: If you want more bang for your buck, Square may be a better option for you. Square’s payment processing rates are comparable to PayPal’s, plus you’ll get access to built-in inventory management. Add-ons such as team management, loyalty programs and email marketing are also available. Read our full Square POS review.
To use Shopify POS, you also must have a Shopify plan for e-commerce:
$29 for Shopify Basic when billed annually (or $39 when paid monthly).
$79 for regular Shopify when billed annually (or $105 when paid monthly).
$299 for Shopify Advanced when billed annually (or $399 when paid monthly).
Custom pricing for Shopify Plus.
Once you have a Shopify plan for e-commerce, add either:
Payment processing fees:
2.4%, 2.6% or 2.9% plus 30 cents for online payments for Advanced, Shopify or Basic plan, respectively.
2.4%, 2.5% or 2.7% for in-person payments for Advanced, Shopify or Basic plan, respectively.
$49 for Tap & Chip card reader.
$219 for Tap & Chip countertop kit (iPad not included).
$299 for Shopify POS Go mobile device.
$349 for Shopify POS terminal.
$459 and up for POS terminal countertop kits.
Why we like it: Shopify POS may be more expensive than PayPal — it charges a monthly fee for e-commerce plans, which are required to use Shopify Payments, in addition to the transaction fees. But if you’re looking for a more advanced POS that can unify your in-store and online transactions and let you market to customers and manage inventory, Shopify may be a fit. Read our full Shopify POS review.
Compare POS providers
To compare POS options, check out NerdWallet’s list of point-of-sale systems that are best for small-business owners. Our recommendations are based on the provider’s pricing and transparency, software and hardware options, system functionality, customer support, software integrations and contract requirements.