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If you found yourself frustrated or confused as to why your Uber credit wasn't showing up in your account as a holder of The Platinum Card® from American Express, you're not alone.
Before Uber Cash, you'd select your AmEx card as your method of payment in the Uber app, and the $15 monthly credit ($35 in December) would automatically be applied toward the cost of the ride, with any remaining balance charged to your AmEx.
Now, you need to select Uber Cash as your payment method, as that's where the $15 credit each month will reside.
This change may have caused some users to miss out on the perk. The good news is that American Express is offering a one-time rollover of the unused credits.
"Due to the introduction of Uber Cash, AmEx Platinum Card members who were unable to fully use their November Uber Rides with Platinum credit will be provided with a one-time credit for the unused amount of their November credit," which will be available to use on rides through Dec. 31, 2018, says Heather A. Norton, a spokesperson for American Express. "These credits can be accessed by selecting the Uber Cash payment option."
The potential downside is that if your ride costs more than the monthly credit, you'll have to have funds in your Uber Cash account to pay for the balance of the ride, adding an extra step when it comes to using those credits.
Your best bet to ensure you maximize those Uber credits every month is to set up your Uber Cash account to automatically refill when the balance dips below $10, using a bank account, card, Venmo or PayPal.
Just make sure you pick Uber Cash as your payment method for your rides so you don't miss out.