American Family Renters Insurance Review 2023

American Family offers lots of coverage and discount options, but its renters policies aren’t available in all states.
Sarah Schlichter
By Sarah Schlichter 
Edited by Erica Corbin

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American Family


NerdWallet rating 
Plenty of ways to customize and save on renters insurance.

Coverage options

More than average


Great set of discounts

NAIC complaints

Fewer than expected

American Family


NerdWallet rating 
Plenty of ways to customize and save on renters insurance.

Coverage options

More than average


Great set of discounts

NAIC complaints

Fewer than expected

Wisconsin-based American Family offers many ways to customize your renters policy, including coverage for valuables, identity fraud and the breakdown of electronic devices. The company draws fewer complaints than expected for a company of its size, but its rates are more expensive than the national average. American Family renters insurance isn’t available in all states.

Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating renters insurance companies.

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.

American Family renters insurance star rating


NerdWallet rating 

American Family renters insurance earned 4.5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The renters insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, American Family is among NerdWallet’s Best Renters Insurance Companies for 2023.

State availability

American Family sells renters insurance in 19 states.

American Family renters insurance coverage

Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:

Type of coverage

What it does

Covers your clothing, furniture, electronics and other belongings.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Pays out if you're responsible for injuries to other people or damage to their property.

Covers injuries to other people in your home, regardless of fault.

You may be able to add the following types of coverage to your American Family renters policy, depending on where you live:

  • Jewelry, gemstones, watches and furs coverage. Because coverage for jewelry and other valuable items is limited in a standard policy, you can add this endorsement to make sure your belongings are covered for their full value.

  • Identity fraud expense coverage. If someone steals your identity, this coverage can help you replace documents, pay legal fees and work through the process of recovery.

  • Personal injury coverage. This endorsement can pay legal damages if you’re sued for issues such as libel, slander or wrongful entry.

  • Equipment breakdown coverage. If a computer, TV or other electrical appliance suddenly fails, this insurance would pay to repair or replace it, minus a $500 . (A deductible is the amount of a claim you need to pay.)

  • Diminishing deductible. When you add this coverage to your policy, American Family will immediately reduce your deductible by $100. Your deductible will continue to drop by $100 each year you go without filing a claim, up to a total reduction of $500.

  • Pet coverage. If your pet is injured or killed in a disaster covered by your policy, this add-on will pay up to $1,000 of vet or final expenses. (Note that this endorsement is not the same as , which generally covers illness or injury from a broader range of causes.)

American Family renters insurance rates

American Family renters insurance costs $182 a year on average, or $15 a month, according to NerdWallet’s rate analysis. That’s more expensive than the national average of $148 a year.


American Family may offer you a discount for:

  • Bundling multiple policies.

  • Having a smart home device.

  • Signing up for paperless billing or autopay.

  • Paying your premium in full, upfront.

  • Having your American Family renters policy for at least a year.

  • Being between ages 18 and 30 and having parents who are American Family customers.

Discount availability may vary by state.

Consumer complaints

American Family received fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

Consumer experience

Website: American Family’s comprehensive website features general insurance advice plus plenty of specifics about the company’s policies. You can use the site to get a quote, report and track claims, pay your bill or find an agent.

App: The My AmFam app is similarly useful, allowing you to see policy details, schedule payments, file and track claims, and contact your agent.

Claims: American Family offers several ways to file claims, including online, through the app or by phone at 800-692-6326.

Customer service: For support, you can call 800-692-6326, contact your local agent, send an email through the website or chat with a virtual assistant.

Where American Family stands out

Coverage options. American Family offers several potentially useful add-ons for a renters insurance policy. In particular, the diminishing deductible feature is worth considering if you’re worried about being able to afford your deductible after a claim.

Detailed website. The company includes lots of information about insurance in general and its policies in particular on its website.

Where American Family falls short

Availability. American Family doesn’t sell renters insurance in all 50 states.

Other renters insurance companies to consider

Not ready to make a decision? You may be interested in these other renters insurance companies:

  • Farmers: Strong coverage plus a user-friendly app to manage your policy.

  • The Hartford/AARP: Renters insurance for older adults through AARP.

  • Nationwide: Renters insurance coverage with a few useful add-ons.

  • State Farm: The country’s largest insurer offers many coverage options.

Frequently asked questions

American Family sells a variety of policies including auto, homeowners, life and umbrella insurance. Learn more with NerdWallet’s American Family insurance review.

You can get a quote on the American Family website, through an agent or by calling 800-692-6326.

No — your roommate will need their own policy. Learn more about sharing renters insurance with roommates.


Renters insurance ratings methodology

NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare with one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Renters insurance rates methodology

To find the average cost of renters insurance in the U.S., NerdWallet calculated the median rate for 30-year-old tenants from multiple insurance companies in every ZIP code across all 50 states and Washington, D.C. Sample tenants were nonsmokers with good credit living in a two-bedroom apartment. They had a $500 deductible and the following coverage limits:

  • $30,000 in personal property coverage.

  • $100,000 in liability coverage.

  • $10,000 in additional living expenses coverage.

  • $1,000 in medical payments coverage.

We made minor changes to the sample policy in cases where rates for the above coverage limits or deductibles weren’t available.

These are sample rates generated through Quadrant Information Services. Your own rates will be different.

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