Travelers Renters Insurance Review 2023

Travelers is available in most states and offers multiple insurance products, making bundling easy.
Sarah Schlichter
By Sarah Schlichter 
Edited by Erica Corbin

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Travelers

5.0

NerdWallet rating 
Essential renters insurance coverage from a large, tech-friendly company.

Coverage options

More than average

Discounts

Great set of discounts

NAIC complaints

Fewer than expected
insurance-product-card-logo

Travelers

5.0

NerdWallet rating 
Essential renters insurance coverage from a large, tech-friendly company.

Coverage options

More than average

Discounts

Great set of discounts

NAIC complaints

Fewer than expected

With a range of discounts, a user-friendly website and policies available in most states, Travelers renters insurance is a solid option to cover an apartment or rental home. The company has been in business since 1864.

Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating renters insurance companies.

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.

Travelers renters insurance star rating

5.0

NerdWallet rating 

Travelers renters insurance earned 5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The renters insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, Travelers is among NerdWallet’s Best Renters Insurance Companies for 2023.

State availability

Travelers currently offers renters insurance in 45 states and Washington, D.C.

Travelers renters insurance coverage

Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:

Type of coverage

What it does

Covers your clothing, furniture, electronics and other belongings.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Pays out if you're responsible for injuries to other people or damage to their property.

Medical payments

Covers injuries to other people in your home, regardless of fault.

Besides the standard coverage above, Travelers renters insurance also includes housing improvements coverage. That means if your landlord has let you make alterations or upgrades to your unit, these will be covered in case of theft or disaster, up to 10% of your personal property limit. (Higher limits are available for an extra cost.)

Optional coverage you can add to your policy includes:

Replacement cost value. This upgrade to your personal property coverage means that if your belongings are stolen or destroyed, Travelers will reimburse enough for you to buy brand-new replacements, rather than paying you only for the current cash value of the items.

Valuable items coverage. Pricey belongings such as an engagement ring or a musical instrument may not be adequately insured by your normal policy limits, so you can add extra coverage as needed. An appraisal isn’t required.

Identity fraud protection. Travelers will reimburse you up to $25,000 if someone steals your identity. You can use it to pay for legal fees, lost wages and other expenses.

Discounts

You may be able to earn a discount by:

  • Buying more than one Travelers policy.

  • Going without a claim.

  • Having protective devices in your home, such as sprinkler systems, certain smart-home devices or home security systems.

Consumer complaints

Travelers had fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

Consumer experience

Website: If you prefer to manage your renters policy online, the MyTravelers section of the website makes it easy. There, you can pay your bill, file and track claims, manage your policy, and chat during business hours with a live Travelers representative. Elsewhere on the site, you can get quotes and browse basic information about how renters insurance works.

App: The Travelers mobile app has a variety of handy features, allowing users to pay bills, set up autopay, view policy information and report claims. It’s available for iOS and Android.

Claims: You can file a claim on the website, through the app or by phone at 800-252-4633. To track the status of your claim, log in to your MyTravelers account.

Customer service: Travelers offers 24/7 support at 800-842-5075.

Where Travelers stands out

Website features. You can handle a lot of self-service tasks on the Travelers website, and if you need help you can chat live with a company representative.

Coverage. Travelers automatically includes coverage for upgrades you’ve made to your place. You can also add on a variety of other coverage options to customize your policy.

Where Travelers falls short

Customer satisfaction. Travelers finished at the bottom of the pack for renters insurance customer satisfaction in J.D. Power’s 2022 Home Insurance Study.

Other renters insurance companies to consider

Not ready to make a decision? You may be interested in these other renters insurance companies:

  • Allstate: Solid coverage from one of the country’s biggest insurers.

  • Amica: Lots of coverage options and high customer satisfaction.

  • The Hartford: Partners with AARP to offer renters insurance policies.

  • Nationwide: Coverage for more than just the basics.

Frequently asked questions

A Travelers renters policy will cover your belongings if they’re damaged or destroyed by disasters such as fire, smoke, wind, hail and lightning. It will also cover your personal items for theft or vandalism. Learn more about renters insurance coverage.

Travelers recommends that unrelated roommates each have their own renters insurance, but married couples, committed partners and family members can share a policy. Read more about the pros and cons of sharing renters insurance with roommates.

Travelers sells numerous policies including car, homeowners, condo, umbrella and boat insurance. See NerdWallet’s Travelers auto insurance review.

Methodology

Renters insurance ratings methodology

NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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