Alaska Airlines Changes Terms of Price-Drop Guarantee

Joe Cortez
By Joe Cortez 
Published
Edited by Mary M. Flory

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Loyal Alaska Airlines flyers know they can get some of their money back if their flights decrease in price — but that experience will soon change. Starting Sept. 1, 2018, flyers will only have a limited time to request a refund if their flight price drops.

The change

Under the old policy, flyers could request a refund or credit if their flight decreased in price anytime before departure. This policy will remain in effect for all flights booked through Aug. 31.

Starting on Sept. 1, flyers will only have 24 hours after booking to claim a refund. After purchasing a flight on the Alaska Airlines website, flyers can search for the same itinerary and class through other online travel agencies, such as Priceline or Expedia. If the price drops by at least $10 in the 24-hour window, flyers can request a refund for their flight.

» Learn More: Does your credit card offer a price-drop guarantee?

How this affects your next Alaska flight

The good news is that if the price drops, Alaska flyers can still get some of their money back. But actually getting that money back won’t be an easy process.

To successfully request a refund, the fare must exist on a different website and be published within 24 hours of booking. The price must also drop by at least $10, which shouldn’t be hard to find if the flight price drops at all.

If you can’t find a cheaper flight within 24 hours on another website for the same destination and ticket class, then don’t expect to get a refund.

How to get your money back

Despite the change, there are other ways to make sure you always pay the best price for your next Alaska Airlines flight. Travel insurance might be able to cover some cancellation fees if you find a better deal. Here are some easy ways to make sure you aren’t stuck overpaying for your perfect itinerary.

  • For cheaper flights found on AlaskaAir.com: Unfortunately, if you find a cheaper flight on Alaska’s website, you won’t be able to request a refund toward your current flight. But under federal law, you can cancel your flight within 24 hours of booking without any penalties. Therefore, it’s possible to cancel one flight and book a cheaper one.

  • For cheaper Alaska flights found on another website within 24 hours of booking: If you should find an Alaska flight on another website for the same exact itinerary, departure and ticket class, you can apply for a refund on the Alaska website. If they can verify the price drop, you may get a refund for the difference of $10 or greater.

  • For cheaper flights and hotels booked through an online travel agency: Many online travel agencies have built-in customer protections in case prices drop. CheapTickets offers a best price guarantee for flights booked within 24 hours: If you find a lower price on the same flight, not only will you get the difference, but also an additional $50 in credit. Orbitz offers similar protections. If price is your biggest concern when booking, consider using an online travel agency before going to the airline website.


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