How to Get a Spirit Airlines Refund

It’s no secret that Spirit Airlines has a tendency to add extra fees to your airfare. Even the in-flight Diet Coke will cost you $4, and you’ll owe $25 if you ask the airport agent to print your boarding pass.

Spirit beat out only one other airline, Frontier, in the fees category of NerdWallet’s annual Best Of’s awards for 2023, meaning Spirit's rating on fees was second-to-worst of the nine airlines considered. Spirit walked away from those awards with a sad 1.2 stars out of 5 in the fees category.

The good news is that not every Spirit Airlines flight cancellation will incur a refund fee. If you cancel your flight early enough, you might be able to get a full refund to your original form of payment, without any added fees.

» Learn more: The guide to Spirit Airlines fees

Does Spirit give refunds?

Your ability to get a refund with Spirit hinges on a couple of factors:

1. How quickly after purchase you choose to cancel your flight.

2. Whether it's you or Spirit that's choosing to cancel the flight.

If you decide to cancel your Spirit flight within 24 hours of booking

According to the Spirit Airlines refund policy, all Spirit tickets can be canceled for a full refund to the original form of payment if your ticket was purchased within 24 hours of the cancelation request and the flight’s departure is seven or more days away.

For other Spirit flights

If you decide to cancel after the 24-hour window, you are generally no longer eligible to get money back to your original payment method.

However, you might be able to get a reservation credit to use toward future flights. Spirit used to charge fees to cancel or change flights, but now, you can cancel or change your flight up to one hour before scheduled departure and still receive a reservation credit valid for one year.

What happens if Spirit cancels your flight?

If Spirit cancels your flight, you can ask them to rebook you on a different flight. If the rescheduling options don't work for you and you prefer to book a new flight on a different airline or get a rental car or cancel the trip entirely, it doesn’t matter what type of airfare you bought; you’re entitled to a full refund if you decide not to travel with Spirit.

According to the U.S. Department of Transportation, travelers are entitled to a full refund if the airline calls off your flight, regardless of the reason, and you choose not to travel. The airline is required to make refunds within seven business days for purchases by credit card, or within 20 days if paid by cash or check.

» Learn more: Avoid airline cancellations: how to book better

How to change or cancel your Spirit reservation

Often, the easiest way to contact Spirit to change or cancel your flight is by visiting the My Trips page on Spirit’s website and following the steps on the screen. Have your name and confirmation number ready.

Other methods for getting in touch include:

• Chatting online with a customer service rep.

• Calling Spirit at 855-728-3555.

• Texting spirit at 48763 or by using 855-728-3555 on WhatsApp.

• Direct messaging Spirit on social media.

• Speaking to a Spirit customer service employee at the airport.

Spirit Reservation Credits

Once you’ve cancelled your flight, you’ll receive Spirit Reservation Credits. These can be used to pay for future airfares or other fees like those you're charged for bags, seat selection and taxes. You must make your purchase on Spirit.com or by calling Spirit Reservations at 855-728-3555; you cannot use the credits for bookings through Spirit’s app.

There are some annoying aspects to Spirit Reservation Credits. They’re nontransferable, meaning you can’t use them to book a flight for someone else. And they have expiration dates one year out from issuance.

If you cancel your Spirit reservation and are issued credits, check the cancellation email you receive from Spirit for the expiration date and terms of your Spirit Reservation Credits.

To make a new booking with Spirit Reservation Credits, have on hand your reservation credit number, which is a 6-character alphanumeric code that can be found in your trip cancellation email.

Book a new flight as you usually would, but on the payment page, select “Redeem a Voucher or Credit.” You’ll see a few payment options, such as credit card or voucher. Scroll down to the line that says “Reservation Credit” and input your 6-character confirmation code in the box.

If your new flight is more expensive than the value of your voucher, you can pay the difference with another payment method, such as PayPal or credit card.

Steps to getting a refund from Spirit

Even if your Spirit flight is refundable, Spirit doesn’t make it easy to get that money back.

Unlike other airlines that provide easy-to-find refund request forms on their site, Spirit’s process can be a bit less intuitive. Spirit recommends you apply for a refund by doing one of the following:

• Calling Spirit Guest Care at 855-728-3555.

• Sending a message using the form on the Spirit “Complaint or Compliment” webpage.

• Sending snail mail to Spirit’s offices. The address is: Corporate Guest Relations, Attention: Refunds, 2800 Executive Way, Miramar, FL 33025.

Other ways to get your money back

If your ticket isn’t eligible for a refund and you don't want a flight credit, you might have another option to get your money back: travel insurance.

Travel insurance is typically purchased from a travel insurance company or through a travel agent. Cost and coverage can vary by provider, but it typically amounts to 5%-10% of your total trip cost, according to insurance comparison site Squaremouth (a NerdWallet partner).

Though unless you’ve purchased a Cancel For Any Reason policy, which is usually more expensive than a basic policy, you’re entitled to a refund only if you cancel for a covered reason — and covered reasons can vary by insurer. Then again, you might not even need to pay for trip insurance. Many credit cards offer travel insurance as a built-in benefit to customers who pay for their trip on that card.

See our list of the best travel rewards cards that provide travel insurance.